Get Help Quick Close

Resources

banner-image-2
Get Help Quick Close

Consumers lived experiences and satisfaction with sub‑acute mental health residential services

Overview

This study examined consumer experiences and satisfaction with sub-acute Prevention and Recovery Care (PARC) services in Victoria, Australia. Researchers found significant improvements in personal recovery scores and high satisfaction levels among 298 participants across 19 services, with qualitative themes highlighting feeling connected, finding purpose, and self-empowerment as key recovery elements.

Download this resource (~806KB) Give us feedback

Individual authors

Primary Authors:

  • S. Waks (University of Technology Sydney) - Joint first author
  • E. Morrisroe (University of Melbourne) - Joint first author

Co-authors:

  • J. Reece (Australian College of Applied Professions)
  • E. Fossey (Monash University)
  • L. Brophy (University of Melbourne & La Trobe University) - Corresponding author
  • J. Fletcher (University of Melbourne)

Key insights

Key Insights:

  1. Personal recovery scores increased significantly between admission and one-week post-discharge

  2. Consumer satisfaction strongly correlated with personal recovery improvements and service quality

  3. Three main recovery themes emerged: feeling connected, finding purpose, and self-empowerment

  4. PARC services received high satisfaction ratings across all measured domains

  5. 24/7 staff support and peer connections were most valued by consumers

  6. Participants suggested improvements: increased support, funding, and better discharge planning

  7. Services successfully provided recovery-oriented care in community-based residential settings

  8. Study supports PARC effectiveness but lacks control group for causal conclusions

Did this resource draw on transformative evidence?

<p>The document was significantly based on experiential expertise. The research team included lived experience researchers who were trained by and worked alongside other lived experience researchers. They conducted interviews, were involved in data collection and analysis, and the study specifically aimed to center consumer perspectives. However, the authors noted that future research should involve lived experience researchers in higher-level decision making from the research design stage.</p>
<p>The study was based on practice wisdom. The research was conducted in partnership with clinical mental health services and community mental health support providers who operate PARC services. Staff from both service types informed the study design and implementation. The evaluation aimed to provide actionable feedback for service improvement, directly incorporating the practical knowledge and experience of mental health practitioners working in sub-acute residential care settings.</p>
<p>The study was heavily based on research and evaluation insights. It employed rigorous mixed-methods evaluation including validated measurement tools (QPR, INSPIRE, MASS), longitudinal data collection across two time points, statistical analysis of 298 participants, and thematic analysis of qualitative responses. The study was part of a comprehensive state-wide evaluation examining effectiveness, appropriateness, and efficiency of PARC services, building systematically on existing evidence base.</p>

Feedback

Let us know if you found this resource useful.

Categories

Resource type

Evidence Summary