WEBVTT Kind: captions Language: en 00:00:05.520 --> 00:00:07.590 align:start position:0% uh<00:00:05.600> we'll<00:00:05.920> be<00:00:06.160> talking<00:00:06.480> about<00:00:06.879> very<00:00:07.200> brief 00:00:07.590 --> 00:00:07.600 align:start position:0% uh we'll be talking about very brief 00:00:07.600 --> 00:00:09.830 align:start position:0% uh we'll be talking about very brief examples<00:00:08.080> of<00:00:08.400> trauma.<00:00:08.880> We<00:00:09.120> won't<00:00:09.280> go<00:00:09.440> too<00:00:09.679> much 00:00:09.830 --> 00:00:09.840 align:start position:0% examples of trauma. We won't go too much 00:00:09.840 --> 00:00:12.230 align:start position:0% examples of trauma. We won't go too much into<00:00:10.240> detail,<00:00:10.559> but<00:00:10.880> sometimes<00:00:11.440> hearing<00:00:11.920> about 00:00:12.230 --> 00:00:12.240 align:start position:0% into detail, but sometimes hearing about 00:00:12.240 --> 00:00:15.030 align:start position:0% into detail, but sometimes hearing about examples<00:00:12.639> of<00:00:12.960> practice<00:00:13.360> and<00:00:13.599> trauma<00:00:14.719> when 00:00:15.030 --> 00:00:15.040 align:start position:0% examples of practice and trauma when 00:00:15.040 --> 00:00:16.870 align:start position:0% examples of practice and trauma when you're<00:00:15.200> in<00:00:15.360> a<00:00:15.519> training<00:00:15.839> session<00:00:16.160> or<00:00:16.480> webinar 00:00:16.870 --> 00:00:16.880 align:start position:0% you're in a training session or webinar 00:00:16.880 --> 00:00:19.349 align:start position:0% you're in a training session or webinar is<00:00:17.039> very<00:00:17.359> different<00:00:17.680> from<00:00:18.560> listening<00:00:18.960> to<00:00:19.119> it 00:00:19.349 --> 00:00:19.359 align:start position:0% is very different from listening to it 00:00:19.359 --> 00:00:22.070 align:start position:0% is very different from listening to it in<00:00:19.520> your<00:00:19.680> day-to-day<00:00:20.240> practice.<00:00:21.199> Uh<00:00:21.520> so<00:00:21.760> if 00:00:22.070 --> 00:00:22.080 align:start position:0% in your day-to-day practice. Uh so if 00:00:22.080 --> 00:00:24.070 align:start position:0% in your day-to-day practice. Uh so if you<00:00:22.240> do<00:00:22.480> feel<00:00:22.720> impacted<00:00:23.279> by<00:00:23.439> this<00:00:23.680> session, 00:00:24.070 --> 00:00:24.080 align:start position:0% you do feel impacted by this session, 00:00:24.080 --> 00:00:25.590 align:start position:0% you do feel impacted by this session, make<00:00:24.240> sure<00:00:24.320> you<00:00:24.560> have<00:00:24.800> someone<00:00:25.119> you<00:00:25.359> trust 00:00:25.590 --> 00:00:25.600 align:start position:0% make sure you have someone you trust 00:00:25.600 --> 00:00:27.509 align:start position:0% make sure you have someone you trust that<00:00:25.840> you<00:00:26.080> can<00:00:26.160> talk<00:00:26.320> to,<00:00:26.640> whether<00:00:27.119> it's<00:00:27.359> a 00:00:27.509 --> 00:00:27.519 align:start position:0% that you can talk to, whether it's a 00:00:27.519 --> 00:00:30.390 align:start position:0% that you can talk to, whether it's a trusted<00:00:28.000> colleague,<00:00:28.480> a<00:00:28.720> supervisor,<00:00:30.000> or<00:00:30.240> an 00:00:30.390 --> 00:00:30.400 align:start position:0% trusted colleague, a supervisor, or an 00:00:30.400 --> 00:00:33.430 align:start position:0% trusted colleague, a supervisor, or an EAP<00:00:30.880> if<00:00:31.039> you're<00:00:31.119> in<00:00:31.279> an<00:00:31.519> organization. 00:00:33.430 --> 00:00:33.440 align:start position:0% EAP if you're in an organization. 00:00:33.440 --> 00:00:35.830 align:start position:0% EAP if you're in an organization. Next<00:00:33.680> slide,<00:00:34.160> please. 00:00:35.830 --> 00:00:35.840 align:start position:0% Next slide, please. 00:00:35.840 --> 00:00:38.950 align:start position:0% Next slide, please. So<00:00:36.239> today<00:00:36.559> we'll<00:00:36.800> talk<00:00:37.040> about<00:00:38.399> specific 00:00:38.950 --> 00:00:38.960 align:start position:0% So today we'll talk about specific 00:00:38.960 --> 00:00:40.869 align:start position:0% So today we'll talk about specific aspects<00:00:39.440> of<00:00:39.680> trauma<00:00:40.079> informed<00:00:40.480> practice. 00:00:40.869 --> 00:00:40.879 align:start position:0% aspects of trauma informed practice. 00:00:40.879 --> 00:00:42.630 align:start position:0% aspects of trauma informed practice. Trauma<00:00:41.360> from<00:00:41.520> practice<00:00:41.840> is<00:00:42.000> a<00:00:42.160> massive 00:00:42.630 --> 00:00:42.640 align:start position:0% Trauma from practice is a massive 00:00:42.640 --> 00:00:44.630 align:start position:0% Trauma from practice is a massive subject.<00:00:43.040> We<00:00:43.280> won't<00:00:43.440> be<00:00:43.520> able<00:00:43.760> to<00:00:43.920> cover 00:00:44.630 --> 00:00:44.640 align:start position:0% subject. We won't be able to cover 00:00:44.640 --> 00:00:46.950 align:start position:0% subject. We won't be able to cover everything<00:00:45.040> in<00:00:45.280> an<00:00:45.520> hour.<00:00:46.239> We<00:00:46.480> will<00:00:46.719> be 00:00:46.950 --> 00:00:46.960 align:start position:0% everything in an hour. We will be 00:00:46.960 --> 00:00:50.150 align:start position:0% everything in an hour. We will be talking<00:00:47.840> uh<00:00:48.000> about<00:00:48.320> creating<00:00:48.960> safety<00:00:49.680> and<00:00:49.920> a 00:00:50.150 --> 00:00:50.160 align:start position:0% talking uh about creating safety and a 00:00:50.160 --> 00:00:52.310 align:start position:0% talking uh about creating safety and a truly<00:00:50.559> collaborative<00:00:51.200> approach<00:00:51.600> to<00:00:51.840> decision 00:00:52.310 --> 00:00:52.320 align:start position:0% truly collaborative approach to decision 00:00:52.320 --> 00:00:55.350 align:start position:0% truly collaborative approach to decision making.<00:00:53.360> Uh<00:00:53.840> we'll<00:00:54.160> talk<00:00:54.480> also<00:00:54.800> about<00:00:55.120> having 00:00:55.350 --> 00:00:55.360 align:start position:0% making. Uh we'll talk also about having 00:00:55.360 --> 00:00:58.709 align:start position:0% making. Uh we'll talk also about having a<00:00:55.600> shared<00:00:55.920> language<00:00:57.039> across<00:00:57.680> disciplines<00:00:58.399> and 00:00:58.709 --> 00:00:58.719 align:start position:0% a shared language across disciplines and 00:00:58.719 --> 00:01:02.229 align:start position:0% a shared language across disciplines and how<00:00:58.879> that<00:00:59.199> can<00:00:59.520> support<00:01:00.719> good<00:01:01.039> outcomes<00:01:01.920> uh<00:01:02.079> in 00:01:02.229 --> 00:01:02.239 align:start position:0% how that can support good outcomes uh in 00:01:02.239 --> 00:01:04.310 align:start position:0% how that can support good outcomes uh in terms<00:01:02.399> of<00:01:02.559> trauma<00:01:02.879> informed<00:01:03.280> practice<00:01:04.080> and 00:01:04.310 --> 00:01:04.320 align:start position:0% terms of trauma informed practice and 00:01:04.320 --> 00:01:06.710 align:start position:0% terms of trauma informed practice and also<00:01:04.640> about<00:01:04.960> reflective<00:01:05.600> practice<00:01:06.159> and<00:01:06.400> how 00:01:06.710 --> 00:01:06.720 align:start position:0% also about reflective practice and how 00:01:06.720 --> 00:01:08.950 align:start position:0% also about reflective practice and how important<00:01:07.200> and<00:01:07.520> central<00:01:07.920> it<00:01:08.159> is<00:01:08.320> to<00:01:08.560> trauma 00:01:08.950 --> 00:01:08.960 align:start position:0% important and central it is to trauma 00:01:08.960 --> 00:01:13.429 align:start position:0% important and central it is to trauma informed<00:01:09.360> practice.<00:01:10.560> Um,<00:01:11.360> we'll<00:01:11.760> also<00:01:13.119> uh 00:01:13.429 --> 00:01:13.439 align:start position:0% informed practice. Um, we'll also uh 00:01:13.439 --> 00:01:15.030 align:start position:0% informed practice. Um, we'll also uh talk<00:01:13.680> about<00:01:13.920> trauma<00:01:14.240> informed<00:01:14.720> risk 00:01:15.030 --> 00:01:15.040 align:start position:0% talk about trauma informed risk 00:01:15.040 --> 00:01:17.030 align:start position:0% talk about trauma informed risk management<00:01:15.520> and<00:01:15.840> how<00:01:16.159> to<00:01:16.400> support<00:01:16.720> people 00:01:17.030 --> 00:01:17.040 align:start position:0% management and how to support people 00:01:17.040 --> 00:01:18.630 align:start position:0% management and how to support people feeling<00:01:17.439> safe<00:01:17.600> in<00:01:17.840> a<00:01:18.000> trauma-informed 00:01:18.630 --> 00:01:18.640 align:start position:0% feeling safe in a trauma-informed 00:01:18.640 --> 00:01:21.590 align:start position:0% feeling safe in a trauma-informed manner.<00:01:19.840> And<00:01:20.080> we'll<00:01:20.400> talk<00:01:20.640> about<00:01:21.119> supporting 00:01:21.590 --> 00:01:21.600 align:start position:0% manner. And we'll talk about supporting 00:01:21.600 --> 00:01:23.670 align:start position:0% manner. And we'll talk about supporting worker<00:01:22.000> safety<00:01:22.320> and<00:01:22.560> well-being<00:01:23.119> as<00:01:23.360> well 00:01:23.670 --> 00:01:23.680 align:start position:0% worker safety and well-being as well 00:01:23.680 --> 00:01:25.510 align:start position:0% worker safety and well-being as well because<00:01:24.000> that's<00:01:24.240> so<00:01:24.640> central<00:01:25.040> to<00:01:25.200> being 00:01:25.510 --> 00:01:25.520 align:start position:0% because that's so central to being 00:01:25.520 --> 00:01:30.149 align:start position:0% because that's so central to being trauma<00:01:25.840> informed. 00:01:30.149 --> 00:01:30.159 align:start position:0% 00:01:30.159 --> 00:01:33.590 align:start position:0% Next<00:01:30.479> slide,<00:01:30.880> please. 00:01:33.590 --> 00:01:33.600 align:start position:0% Next slide, please. 00:01:33.600 --> 00:01:36.230 align:start position:0% Next slide, please. So<00:01:34.320> uh<00:01:34.479> as<00:01:34.640> I<00:01:34.880> mentioned<00:01:35.439> throughout<00:01:35.920> this 00:01:36.230 --> 00:01:36.240 align:start position:0% So uh as I mentioned throughout this 00:01:36.240 --> 00:01:38.710 align:start position:0% So uh as I mentioned throughout this session<00:01:36.640> we'll<00:01:36.960> be<00:01:37.119> mentioning 00:01:38.710 --> 00:01:38.720 align:start position:0% session we'll be mentioning 00:01:38.720 --> 00:01:42.789 align:start position:0% session we'll be mentioning a<00:01:39.119> whole<00:01:39.759> range<00:01:40.240> of<00:01:40.880> resources<00:01:41.520> that<00:01:41.840> can 00:01:42.789 --> 00:01:42.799 align:start position:0% a whole range of resources that can 00:01:42.799 --> 00:01:44.710 align:start position:0% a whole range of resources that can support<00:01:43.200> you<00:01:43.360> in<00:01:43.680> your<00:01:43.840> trauma<00:01:44.240> informed 00:01:44.710 --> 00:01:44.720 align:start position:0% support you in your trauma informed 00:01:44.720 --> 00:01:47.590 align:start position:0% support you in your trauma informed practice<00:01:45.280> and<00:01:45.520> that<00:01:45.840> we'll<00:01:46.079> be<00:01:46.880> pointing<00:01:47.280> to 00:01:47.590 --> 00:01:47.600 align:start position:0% practice and that we'll be pointing to 00:01:47.600 --> 00:01:50.389 align:start position:0% practice and that we'll be pointing to from<00:01:47.840> time<00:01:48.079> to<00:01:48.320> time<00:01:48.560> during<00:01:48.960> the<00:01:49.200> webinar.<00:01:50.079> Uh 00:01:50.389 --> 00:01:50.399 align:start position:0% from time to time during the webinar. Uh 00:01:50.399 --> 00:01:53.350 align:start position:0% from time to time during the webinar. Uh they<00:01:50.640> available<00:01:51.280> on<00:01:51.520> the<00:01:51.759> link<00:01:52.399> uh<00:01:52.560> just<00:01:52.880> here 00:01:53.350 --> 00:01:53.360 align:start position:0% they available on the link uh just here 00:01:53.360 --> 00:01:56.950 align:start position:0% they available on the link uh just here at<00:01:53.600> Phoenix<00:01:54.079> Australia.<00:01:55.200> Um,<00:01:56.000> Aken<00:01:56.560> can<00:01:56.720> also 00:01:56.950 --> 00:01:56.960 align:start position:0% at Phoenix Australia. Um, Aken can also 00:01:56.960 --> 00:02:00.069 align:start position:0% at Phoenix Australia. Um, Aken can also put<00:01:57.119> the<00:01:57.360> link<00:01:57.680> into<00:01:58.079> the<00:01:58.399> chat<00:01:59.040> as<00:01:59.360> well<00:01:59.840> and 00:02:00.069 --> 00:02:00.079 align:start position:0% put the link into the chat as well and 00:02:00.079 --> 00:02:01.670 align:start position:0% put the link into the chat as well and it's<00:02:00.240> backed<00:02:00.560> up<00:02:00.719> by<00:02:00.880> a<00:02:01.040> whole<00:02:01.200> range<00:02:01.439> of 00:02:01.670 --> 00:02:01.680 align:start position:0% it's backed up by a whole range of 00:02:01.680 --> 00:02:03.670 align:start position:0% it's backed up by a whole range of longer<00:02:02.159> training<00:02:02.640> if<00:02:02.960> you're<00:02:03.119> interested<00:02:03.439> in 00:02:03.670 --> 00:02:03.680 align:start position:0% longer training if you're interested in 00:02:03.680 --> 00:02:06.230 align:start position:0% longer training if you're interested in having<00:02:04.000> further<00:02:04.399> training. 00:02:06.230 --> 00:02:06.240 align:start position:0% having further training. 00:02:06.240 --> 00:02:10.150 align:start position:0% having further training. Next<00:02:06.560> slide<00:02:06.880> please. 00:02:10.150 --> 00:02:10.160 align:start position:0% 00:02:10.160 --> 00:02:13.030 align:start position:0% Uh<00:02:11.039> before<00:02:11.360> we<00:02:11.680> talk<00:02:12.160> start<00:02:12.480> talking<00:02:12.720> about 00:02:13.030 --> 00:02:13.040 align:start position:0% Uh before we talk start talking about 00:02:13.040 --> 00:02:15.030 align:start position:0% Uh before we talk start talking about trauma<00:02:13.440> informed<00:02:14.000> practice,<00:02:14.400> I<00:02:14.640> really<00:02:14.879> want 00:02:15.030 --> 00:02:15.040 align:start position:0% trauma informed practice, I really want 00:02:15.040 --> 00:02:17.830 align:start position:0% trauma informed practice, I really want to<00:02:16.080> make<00:02:16.319> sure<00:02:16.480> we<00:02:16.720> have<00:02:16.879> a<00:02:17.040> common<00:02:17.440> definition 00:02:17.830 --> 00:02:17.840 align:start position:0% to make sure we have a common definition 00:02:17.840 --> 00:02:21.670 align:start position:0% to make sure we have a common definition of<00:02:18.160> trauma<00:02:19.520> uh<00:02:19.840> that<00:02:20.400> cuts<00:02:20.800> across<00:02:21.280> all<00:02:21.520> the 00:02:21.670 --> 00:02:21.680 align:start position:0% of trauma uh that cuts across all the 00:02:21.680 --> 00:02:23.589 align:start position:0% of trauma uh that cuts across all the very<00:02:22.000> different<00:02:22.319> models<00:02:22.640> of<00:02:22.879> trauma-informed 00:02:23.589 --> 00:02:23.599 align:start position:0% very different models of trauma-informed 00:02:23.599 --> 00:02:27.830 align:start position:0% very different models of trauma-informed practice<00:02:24.080> we<00:02:24.800> hear<00:02:25.040> about.<00:02:26.160> Um 00:02:27.830 --> 00:02:27.840 align:start position:0% practice we hear about. Um 00:02:27.840 --> 00:02:29.430 align:start position:0% practice we hear about. Um it's<00:02:28.160> really<00:02:28.480> important<00:02:28.720> to<00:02:29.040> think<00:02:29.200> about 00:02:29.430 --> 00:02:29.440 align:start position:0% it's really important to think about 00:02:29.440 --> 00:02:31.350 align:start position:0% it's really important to think about trauma<00:02:29.920> not<00:02:30.160> just<00:02:30.319> from<00:02:30.480> an<00:02:30.720> individual 00:02:31.350 --> 00:02:31.360 align:start position:0% trauma not just from an individual 00:02:31.360 --> 00:02:33.830 align:start position:0% trauma not just from an individual perspective<00:02:32.239> but<00:02:32.560> from<00:02:32.959> a<00:02:33.200> systemic 00:02:33.830 --> 00:02:33.840 align:start position:0% perspective but from a systemic 00:02:33.840 --> 00:02:35.509 align:start position:0% perspective but from a systemic perspective. 00:02:35.509 --> 00:02:35.519 align:start position:0% perspective. 00:02:35.519 --> 00:02:38.390 align:start position:0% perspective. Uh<00:02:35.920> trauma<00:02:36.560> often<00:02:37.040> does<00:02:37.360> not<00:02:37.519> only<00:02:37.760> impact<00:02:38.080> an 00:02:38.390 --> 00:02:38.400 align:start position:0% Uh trauma often does not only impact an 00:02:38.400 --> 00:02:40.470 align:start position:0% Uh trauma often does not only impact an individual<00:02:38.879> but<00:02:39.120> their<00:02:39.360> families.<00:02:40.239> The 00:02:40.470 --> 00:02:40.480 align:start position:0% individual but their families. The 00:02:40.480 --> 00:02:42.630 align:start position:0% individual but their families. The individual<00:02:41.040> themselves<00:02:41.599> may<00:02:41.840> be<00:02:42.000> part<00:02:42.239> of<00:02:42.400> a 00:02:42.630 --> 00:02:42.640 align:start position:0% individual themselves may be part of a 00:02:42.640 --> 00:02:44.550 align:start position:0% individual themselves may be part of a community<00:02:43.040> that's<00:02:43.440> experienced<00:02:44.000> trauma 00:02:44.550 --> 00:02:44.560 align:start position:0% community that's experienced trauma 00:02:44.560 --> 00:02:47.350 align:start position:0% community that's experienced trauma sometimes<00:02:44.959> across<00:02:45.519> generations.<00:02:46.879> And<00:02:47.120> it's 00:02:47.350 --> 00:02:47.360 align:start position:0% sometimes across generations. And it's 00:02:47.360 --> 00:02:49.030 align:start position:0% sometimes across generations. And it's really<00:02:47.599> important<00:02:47.920> to<00:02:48.160> think<00:02:48.400> about<00:02:48.640> trauma 00:02:49.030 --> 00:02:49.040 align:start position:0% really important to think about trauma 00:02:49.040 --> 00:02:52.790 align:start position:0% really important to think about trauma in<00:02:49.360> terms<00:02:49.599> of<00:02:50.480> what<00:02:50.959> maintains<00:02:51.760> and<00:02:52.239> creates 00:02:52.790 --> 00:02:52.800 align:start position:0% in terms of what maintains and creates 00:02:52.800 --> 00:02:55.190 align:start position:0% in terms of what maintains and creates trauma<00:02:53.200> in<00:02:53.360> the<00:02:53.599> first<00:02:53.760> place<00:02:54.400> and<00:02:54.720> how<00:02:54.959> that 00:02:55.190 --> 00:02:55.200 align:start position:0% trauma in the first place and how that 00:02:55.200 --> 00:02:56.949 align:start position:0% trauma in the first place and how that may<00:02:55.360> impact<00:02:55.680> on<00:02:55.920> your<00:02:56.080> practice.<00:02:56.400> So<00:02:56.640> often 00:02:56.949 --> 00:02:56.959 align:start position:0% may impact on your practice. So often 00:02:56.959 --> 00:02:59.670 align:start position:0% may impact on your practice. So often with<00:02:57.200> trauma<00:02:57.680> what<00:02:57.840> we<00:02:58.000> see<00:02:58.239> is<00:02:58.400> that<00:02:59.040> it<00:02:59.280> comes 00:02:59.670 --> 00:02:59.680 align:start position:0% with trauma what we see is that it comes 00:02:59.680 --> 00:03:03.670 align:start position:0% with trauma what we see is that it comes with<00:03:00.720> a<00:03:01.040> range<00:03:01.519> of<00:03:01.840> risk<00:03:02.159> factors<00:03:02.720> around 00:03:03.670 --> 00:03:03.680 align:start position:0% with a range of risk factors around 00:03:03.680 --> 00:03:06.390 align:start position:0% with a range of risk factors around discrimination<00:03:04.640> like<00:03:04.959> racism<00:03:05.599> for<00:03:05.680> example, 00:03:06.390 --> 00:03:06.400 align:start position:0% discrimination like racism for example, 00:03:06.400 --> 00:03:10.710 align:start position:0% discrimination like racism for example, poverty,<00:03:07.280> social<00:03:07.680> exclusion.<00:03:09.040> Uh<00:03:09.680> and<00:03:10.080> these 00:03:10.710 --> 00:03:10.720 align:start position:0% poverty, social exclusion. Uh and these 00:03:10.720 --> 00:03:13.750 align:start position:0% poverty, social exclusion. Uh and these things<00:03:11.120> not<00:03:11.440> only<00:03:11.840> can<00:03:12.560> lead<00:03:12.800> to<00:03:13.200> experiencing 00:03:13.750 --> 00:03:13.760 align:start position:0% things not only can lead to experiencing 00:03:13.760 --> 00:03:15.750 align:start position:0% things not only can lead to experiencing more<00:03:14.000> trauma.<00:03:14.400> So<00:03:14.560> a<00:03:14.720> classic<00:03:15.120> example<00:03:15.440> is 00:03:15.750 --> 00:03:15.760 align:start position:0% more trauma. So a classic example is 00:03:15.760 --> 00:03:19.110 align:start position:0% more trauma. So a classic example is family<00:03:16.159> violence<00:03:16.560> and<00:03:16.800> that<00:03:17.519> norms<00:03:18.000> around 00:03:19.110 --> 00:03:19.120 align:start position:0% family violence and that norms around 00:03:19.120 --> 00:03:22.710 align:start position:0% family violence and that norms around gender<00:03:19.840> and<00:03:20.239> gender<00:03:20.640> inequality<00:03:21.680> can<00:03:22.480> you 00:03:22.710 --> 00:03:22.720 align:start position:0% gender and gender inequality can you 00:03:22.720 --> 00:03:24.309 align:start position:0% gender and gender inequality can you know<00:03:22.879> are<00:03:23.040> a<00:03:23.120> risk<00:03:23.360> factor<00:03:23.599> for<00:03:23.840> domestic 00:03:24.309 --> 00:03:24.319 align:start position:0% know are a risk factor for domestic 00:03:24.319 --> 00:03:26.309 align:start position:0% know are a risk factor for domestic violence<00:03:24.879> but<00:03:25.040> they<00:03:25.280> also<00:03:25.599> create<00:03:25.920> barriers 00:03:26.309 --> 00:03:26.319 align:start position:0% violence but they also create barriers 00:03:26.319 --> 00:03:29.110 align:start position:0% violence but they also create barriers to<00:03:26.560> help<00:03:26.879> seeking<00:03:27.840> and<00:03:28.400> to<00:03:28.640> be<00:03:28.800> trauma 00:03:29.110 --> 00:03:29.120 align:start position:0% to help seeking and to be trauma 00:03:29.120 --> 00:03:31.030 align:start position:0% to help seeking and to be trauma informed<00:03:29.519> you<00:03:29.680> really<00:03:29.920> have<00:03:30.080> to<00:03:30.319> think<00:03:30.560> about 00:03:31.030 --> 00:03:31.040 align:start position:0% informed you really have to think about 00:03:31.040 --> 00:03:34.390 align:start position:0% informed you really have to think about how<00:03:31.920> all<00:03:32.159> these<00:03:32.959> psychosocial<00:03:33.760> factors 00:03:34.390 --> 00:03:34.400 align:start position:0% how all these psychosocial factors 00:03:34.400 --> 00:03:37.030 align:start position:0% how all these psychosocial factors around<00:03:34.720> the<00:03:35.040> person<00:03:35.519> those<00:03:35.760> systemic<00:03:36.239> factors 00:03:37.030 --> 00:03:37.040 align:start position:0% around the person those systemic factors 00:03:37.040 --> 00:03:39.430 align:start position:0% around the person those systemic factors create<00:03:37.360> barriers<00:03:37.760> to<00:03:38.080> getting<00:03:38.400> your<00:03:38.799> help<00:03:39.120> and 00:03:39.430 --> 00:03:39.440 align:start position:0% create barriers to getting your help and 00:03:39.440 --> 00:03:43.030 align:start position:0% create barriers to getting your help and your<00:03:39.680> support.<00:03:40.879> Um,<00:03:42.080> and<00:03:42.400> what<00:03:42.640> does<00:03:42.799> that 00:03:43.030 --> 00:03:43.040 align:start position:0% your support. Um, and what does that 00:03:43.040 --> 00:03:44.869 align:start position:0% your support. Um, and what does that mean<00:03:43.200> for<00:03:43.440> your<00:03:43.760> approach,<00:03:44.239> the<00:03:44.480> environment 00:03:44.869 --> 00:03:44.879 align:start position:0% mean for your approach, the environment 00:03:44.879 --> 00:03:48.470 align:start position:0% mean for your approach, the environment in<00:03:45.120> which<00:03:45.360> you<00:03:45.599> work,<00:03:46.799> uh,<00:03:47.519> who<00:03:47.760> you<00:03:47.920> are<00:03:48.159> and 00:03:48.470 --> 00:03:48.480 align:start position:0% in which you work, uh, who you are and 00:03:48.480 --> 00:03:51.110 align:start position:0% in which you work, uh, who you are and how<00:03:48.720> you<00:03:48.879> provide<00:03:49.360> services,<00:03:50.319> your<00:03:50.560> workplace 00:03:51.110 --> 00:03:51.120 align:start position:0% how you provide services, your workplace 00:03:51.120 --> 00:03:52.949 align:start position:0% how you provide services, your workplace culture,<00:03:51.680> and<00:03:51.920> even<00:03:52.239> partnership<00:03:52.720> with 00:03:52.949 --> 00:03:52.959 align:start position:0% culture, and even partnership with 00:03:52.959 --> 00:03:54.789 align:start position:0% culture, and even partnership with services.<00:03:53.440> So,<00:03:53.599> we'll<00:03:53.840> mention<00:03:54.159> that 00:03:54.789 --> 00:03:54.799 align:start position:0% services. So, we'll mention that 00:03:54.799 --> 00:04:02.070 align:start position:0% services. So, we'll mention that throughout<00:03:55.360> this<00:03:55.840> webinar<00:03:56.319> as<00:03:56.640> well. 00:04:02.070 --> 00:04:02.080 align:start position:0% 00:04:02.080 --> 00:04:04.949 align:start position:0% Um,<00:04:02.560> I've<00:04:02.879> talked<00:04:03.120> a<00:04:03.280> little<00:04:03.519> bit<00:04:03.760> about 00:04:04.949 --> 00:04:04.959 align:start position:0% Um, I've talked a little bit about 00:04:04.959 --> 00:04:07.429 align:start position:0% Um, I've talked a little bit about trauma<00:04:05.360> informed<00:04:05.760> care<00:04:06.080> and<00:04:06.239> its<00:04:06.400> aims.<00:04:06.959> So<00:04:07.280> as 00:04:07.429 --> 00:04:07.439 align:start position:0% trauma informed care and its aims. So as 00:04:07.439 --> 00:04:10.149 align:start position:0% trauma informed care and its aims. So as as<00:04:07.760> I<00:04:08.000> just<00:04:08.239> said,<00:04:08.959> one<00:04:09.200> of<00:04:09.360> the<00:04:09.680> critical 00:04:10.149 --> 00:04:10.159 align:start position:0% as I just said, one of the critical 00:04:10.159 --> 00:04:12.710 align:start position:0% as I just said, one of the critical things<00:04:10.319> in<00:04:10.560> trauma<00:04:10.879> informed<00:04:11.360> practice<00:04:12.159> is<00:04:12.480> to 00:04:12.710 --> 00:04:12.720 align:start position:0% things in trauma informed practice is to 00:04:12.720 --> 00:04:14.630 align:start position:0% things in trauma informed practice is to minimize<00:04:13.280> the<00:04:13.599> barriers<00:04:14.000> that<00:04:14.319> people 00:04:14.630 --> 00:04:14.640 align:start position:0% minimize the barriers that people 00:04:14.640 --> 00:04:16.789 align:start position:0% minimize the barriers that people experience<00:04:15.120> in<00:04:15.439> accessing<00:04:15.840> or<00:04:16.079> engaging<00:04:16.560> with 00:04:16.789 --> 00:04:16.799 align:start position:0% experience in accessing or engaging with 00:04:16.799 --> 00:04:20.870 align:start position:0% experience in accessing or engaging with services<00:04:18.079> include<00:04:18.639> and<00:04:18.880> that<00:04:19.280> includes 00:04:20.870 --> 00:04:20.880 align:start position:0% services include and that includes 00:04:20.880 --> 00:04:23.350 align:start position:0% services include and that includes um<00:04:21.519> things<00:04:21.840> like<00:04:22.400> you<00:04:22.560> know<00:04:22.720> how<00:04:22.960> does<00:04:23.120> a 00:04:23.350 --> 00:04:23.360 align:start position:0% um things like you know how does a 00:04:23.360 --> 00:04:27.270 align:start position:0% um things like you know how does a person<00:04:24.560> identity<00:04:25.520> circumstances 00:04:27.270 --> 00:04:27.280 align:start position:0% person identity circumstances 00:04:27.280 --> 00:04:29.110 align:start position:0% person identity circumstances both<00:04:27.600> impact<00:04:27.919> on<00:04:28.160> trauma<00:04:28.479> but<00:04:28.720> the<00:04:28.960> way 00:04:29.110 --> 00:04:29.120 align:start position:0% both impact on trauma but the way 00:04:29.120 --> 00:04:31.830 align:start position:0% both impact on trauma but the way they're<00:04:29.440> going<00:04:29.680> to<00:04:30.320> really<00:04:30.720> relate<00:04:31.120> to<00:04:31.360> me<00:04:31.520> and 00:04:31.830 --> 00:04:31.840 align:start position:0% they're going to really relate to me and 00:04:31.840 --> 00:04:35.510 align:start position:0% they're going to really relate to me and the<00:04:32.080> service<00:04:32.400> I'm<00:04:32.639> in<00:04:33.040> and<00:04:33.360> addressing<00:04:33.919> that 00:04:35.510 --> 00:04:35.520 align:start position:0% the service I'm in and addressing that 00:04:35.520 --> 00:04:38.310 align:start position:0% the service I'm in and addressing that um<00:04:36.240> will<00:04:36.639> also<00:04:37.280> it's<00:04:37.520> also<00:04:37.840> important<00:04:38.160> to 00:04:38.310 --> 00:04:38.320 align:start position:0% um will also it's also important to 00:04:38.320 --> 00:04:40.710 align:start position:0% um will also it's also important to think<00:04:38.560> that<00:04:38.800> services<00:04:39.520> inherently<00:04:40.240> can<00:04:40.560> be 00:04:40.710 --> 00:04:40.720 align:start position:0% think that services inherently can be 00:04:40.720 --> 00:04:42.550 align:start position:0% think that services inherently can be harmful<00:04:41.120> to<00:04:41.440> people<00:04:41.680> who<00:04:41.840> have<00:04:42.080> experienced 00:04:42.550 --> 00:04:42.560 align:start position:0% harmful to people who have experienced 00:04:42.560 --> 00:04:44.550 align:start position:0% harmful to people who have experienced trauma.<00:04:42.960> So<00:04:43.120> an<00:04:43.280> example<00:04:43.600> of<00:04:43.759> that<00:04:44.000> is<00:04:44.240> that 00:04:44.550 --> 00:04:44.560 align:start position:0% trauma. So an example of that is that 00:04:44.560 --> 00:04:47.189 align:start position:0% trauma. So an example of that is that you<00:04:44.800> might<00:04:44.960> be<00:04:45.120> in<00:04:45.360> private<00:04:45.680> practice 00:04:47.189 --> 00:04:47.199 align:start position:0% you might be in private practice 00:04:47.199 --> 00:04:50.790 align:start position:0% you might be in private practice um<00:04:47.840> and<00:04:48.800> you<00:04:49.520> are<00:04:49.840> supporting<00:04:50.400> someone 00:04:50.790 --> 00:04:50.800 align:start position:0% um and you are supporting someone 00:04:50.800 --> 00:04:53.270 align:start position:0% um and you are supporting someone through<00:04:51.280> their<00:04:51.600> trauma.<00:04:52.639> The<00:04:52.960> fact<00:04:53.120> that 00:04:53.270 --> 00:04:53.280 align:start position:0% through their trauma. The fact that 00:04:53.280 --> 00:04:55.430 align:start position:0% through their trauma. The fact that you're<00:04:53.520> supporting<00:04:54.000> them<00:04:54.400> already<00:04:54.800> puts<00:04:55.120> you 00:04:55.430 --> 00:04:55.440 align:start position:0% you're supporting them already puts you 00:04:55.440 --> 00:04:57.830 align:start position:0% you're supporting them already puts you in<00:04:55.680> a<00:04:55.919> position<00:04:56.320> where<00:04:56.560> you<00:04:56.800> have<00:04:57.040> power<00:04:57.520> in 00:04:57.830 --> 00:04:57.840 align:start position:0% in a position where you have power in 00:04:57.840 --> 00:04:59.909 align:start position:0% in a position where you have power in the<00:04:58.080> relationship.<00:04:59.120> You're<00:04:59.360> the<00:04:59.520> one<00:04:59.680> making 00:04:59.909 --> 00:04:59.919 align:start position:0% the relationship. You're the one making 00:04:59.919 --> 00:05:02.150 align:start position:0% the relationship. You're the one making the<00:05:00.160> assessment<00:05:00.720> with<00:05:01.040> them.<00:05:01.520> You're<00:05:01.759> the<00:05:01.919> one 00:05:02.150 --> 00:05:02.160 align:start position:0% the assessment with them. You're the one 00:05:02.160 --> 00:05:04.710 align:start position:0% the assessment with them. You're the one providing<00:05:02.639> advice<00:05:03.040> and<00:05:03.360> support.<00:05:04.400> And 00:05:04.710 --> 00:05:04.720 align:start position:0% providing advice and support. And 00:05:04.720 --> 00:05:07.270 align:start position:0% providing advice and support. And sometimes<00:05:05.360> power<00:05:05.919> and<00:05:06.160> having<00:05:06.560> someone<00:05:06.880> that 00:05:07.270 --> 00:05:07.280 align:start position:0% sometimes power and having someone that 00:05:07.280 --> 00:05:09.430 align:start position:0% sometimes power and having someone that has<00:05:08.240> a<00:05:08.479> little<00:05:08.639> bit<00:05:08.800> more<00:05:08.960> power<00:05:09.199> than 00:05:09.430 --> 00:05:09.440 align:start position:0% has a little bit more power than 00:05:09.440 --> 00:05:10.950 align:start position:0% has a little bit more power than yourself<00:05:09.680> when<00:05:09.919> you've<00:05:10.240> experienced<00:05:10.560> trauma 00:05:10.950 --> 00:05:10.960 align:start position:0% yourself when you've experienced trauma 00:05:10.960 --> 00:05:13.590 align:start position:0% yourself when you've experienced trauma can<00:05:11.199> feel<00:05:11.360> incredibly<00:05:12.000> threatening<00:05:13.039> and<00:05:13.360> can 00:05:13.590 --> 00:05:13.600 align:start position:0% can feel incredibly threatening and can 00:05:13.600 --> 00:05:15.510 align:start position:0% can feel incredibly threatening and can feel<00:05:13.919> coercive,<00:05:14.720> particularly<00:05:15.039> if<00:05:15.280> you've 00:05:15.510 --> 00:05:15.520 align:start position:0% feel coercive, particularly if you've 00:05:15.520 --> 00:05:17.670 align:start position:0% feel coercive, particularly if you've been<00:05:15.600> harmed<00:05:15.919> by<00:05:16.160> someone<00:05:16.479> else.<00:05:16.960> So<00:05:17.280> thinking 00:05:17.670 --> 00:05:17.680 align:start position:0% been harmed by someone else. So thinking 00:05:17.680 --> 00:05:19.670 align:start position:0% been harmed by someone else. So thinking about,<00:05:18.320> you<00:05:18.479> know,<00:05:18.639> are<00:05:18.800> there<00:05:19.039> things<00:05:19.280> that 00:05:19.670 --> 00:05:19.680 align:start position:0% about, you know, are there things that 00:05:19.680 --> 00:05:21.909 align:start position:0% about, you know, are there things that are<00:05:19.840> inherent<00:05:20.320> to<00:05:20.560> service<00:05:20.880> delivery<00:05:21.680> that 00:05:21.909 --> 00:05:21.919 align:start position:0% are inherent to service delivery that 00:05:21.919 --> 00:05:23.670 align:start position:0% are inherent to service delivery that might<00:05:22.160> be<00:05:22.320> experienced<00:05:22.720> as<00:05:22.960> harmful<00:05:23.440> or 00:05:23.670 --> 00:05:23.680 align:start position:0% might be experienced as harmful or 00:05:23.680 --> 00:05:25.590 align:start position:0% might be experienced as harmful or actually<00:05:24.160> harmful<00:05:24.720> like<00:05:24.960> restrictive 00:05:25.590 --> 00:05:25.600 align:start position:0% actually harmful like restrictive 00:05:25.600 --> 00:05:29.110 align:start position:0% actually harmful like restrictive behaviors<00:05:26.160> like<00:05:26.800> using<00:05:27.199> too<00:05:27.440> many<00:05:28.479> um<00:05:28.800> drugs 00:05:29.110 --> 00:05:29.120 align:start position:0% behaviors like using too many um drugs 00:05:29.120 --> 00:05:32.230 align:start position:0% behaviors like using too many um drugs to<00:05:29.440> restrict<00:05:30.479> um 00:05:32.230 --> 00:05:32.240 align:start position:0% to restrict um 00:05:32.240 --> 00:05:35.510 align:start position:0% to restrict um people<00:05:32.639> being<00:05:33.360> really<00:05:34.080> uh<00:05:34.560> distressed<00:05:35.039> in 00:05:35.510 --> 00:05:35.520 align:start position:0% people being really uh distressed in 00:05:35.520 --> 00:05:38.629 align:start position:0% people being really uh distressed in hospital<00:05:36.400> settings<00:05:36.960> for<00:05:37.120> example. 00:05:38.629 --> 00:05:38.639 align:start position:0% hospital settings for example. 00:05:38.639 --> 00:05:41.029 align:start position:0% hospital settings for example. Uh<00:05:39.120> trauma<00:05:39.440> informed<00:05:39.919> practice<00:05:40.479> is<00:05:40.720> also 00:05:41.029 --> 00:05:41.039 align:start position:0% Uh trauma informed practice is also 00:05:41.039 --> 00:05:42.870 align:start position:0% Uh trauma informed practice is also about<00:05:41.360> supporting<00:05:41.919> recovery<00:05:42.400> from<00:05:42.639> the 00:05:42.870 --> 00:05:42.880 align:start position:0% about supporting recovery from the 00:05:42.880 --> 00:05:45.430 align:start position:0% about supporting recovery from the impacts<00:05:43.280> of<00:05:43.440> trauma<00:05:44.479> no<00:05:44.560> matter<00:05:45.039> what<00:05:45.199> your 00:05:45.430 --> 00:05:45.440 align:start position:0% impacts of trauma no matter what your 00:05:45.440 --> 00:05:46.790 align:start position:0% impacts of trauma no matter what your role<00:05:45.680> is.<00:05:45.840> So,<00:05:46.080> it's<00:05:46.240> thinking<00:05:46.560> about 00:05:46.790 --> 00:05:46.800 align:start position:0% role is. So, it's thinking about 00:05:46.800 --> 00:05:49.350 align:start position:0% role is. So, it's thinking about recovery<00:05:47.680> even<00:05:48.000> if<00:05:48.240> you're<00:05:48.560> someone<00:05:48.880> on<00:05:49.120> the 00:05:49.350 --> 00:05:49.360 align:start position:0% recovery even if you're someone on the 00:05:49.360 --> 00:05:51.590 align:start position:0% recovery even if you're someone on the phone,<00:05:50.320> you<00:05:50.479> know,<00:05:50.639> assessing<00:05:51.120> someone<00:05:51.360> to 00:05:51.590 --> 00:05:51.600 align:start position:0% phone, you know, assessing someone to 00:05:51.600 --> 00:05:53.270 align:start position:0% phone, you know, assessing someone to see<00:05:51.680> if<00:05:51.840> they<00:05:52.000> can<00:05:52.160> go<00:05:52.240> on<00:05:52.400> a<00:05:52.560> waiting<00:05:52.880> list<00:05:53.039> for 00:05:53.270 --> 00:05:53.280 align:start position:0% see if they can go on a waiting list for 00:05:53.280 --> 00:05:54.710 align:start position:0% see if they can go on a waiting list for your<00:05:53.440> service<00:05:53.759> and<00:05:53.919> you're<00:05:54.160> an<00:05:54.320> intake 00:05:54.710 --> 00:05:54.720 align:start position:0% your service and you're an intake 00:05:54.720 --> 00:05:57.350 align:start position:0% your service and you're an intake worker.<00:05:55.680> Even<00:05:55.919> then<00:05:56.320> is<00:05:56.479> thinking<00:05:56.800> about<00:05:57.120> how 00:05:57.350 --> 00:05:57.360 align:start position:0% worker. Even then is thinking about how 00:05:57.360 --> 00:06:00.870 align:start position:0% worker. Even then is thinking about how can<00:05:57.520> I<00:05:57.759> support<00:05:58.639> someone's<00:05:59.199> recovery<00:05:59.840> by 00:06:00.870 --> 00:06:00.880 align:start position:0% can I support someone's recovery by 00:06:00.880 --> 00:06:04.309 align:start position:0% can I support someone's recovery by getting<00:06:01.199> them<00:06:01.440> to<00:06:01.759> feel<00:06:02.560> safe<00:06:02.960> and<00:06:03.280> understand 00:06:04.309 --> 00:06:04.319 align:start position:0% getting them to feel safe and understand 00:06:04.319 --> 00:06:07.350 align:start position:0% getting them to feel safe and understand what<00:06:04.560> the<00:06:04.720> aims<00:06:05.039> of<00:06:05.199> the<00:06:05.440> services<00:06:06.000> are<00:06:06.800> and 00:06:07.350 --> 00:06:07.360 align:start position:0% what the aims of the services are and 00:06:07.360 --> 00:06:09.749 align:start position:0% what the aims of the services are and feeling<00:06:07.840> like<00:06:08.639> uh<00:06:08.800> there's<00:06:09.199> no<00:06:09.360> sense<00:06:09.600> of 00:06:09.749 --> 00:06:09.759 align:start position:0% feeling like uh there's no sense of 00:06:09.759 --> 00:06:12.469 align:start position:0% feeling like uh there's no sense of hopelessness<00:06:10.400> as<00:06:10.639> I'm<00:06:10.880> waiting<00:06:11.199> for<00:06:11.680> to<00:06:12.000> be<00:06:12.240> on 00:06:12.469 --> 00:06:12.479 align:start position:0% hopelessness as I'm waiting for to be on 00:06:12.479 --> 00:06:14.230 align:start position:0% hopelessness as I'm waiting for to be on that<00:06:12.720> waiting<00:06:13.039> list<00:06:13.360> for<00:06:13.600> the<00:06:13.759> next<00:06:14.000> two 00:06:14.230 --> 00:06:14.240 align:start position:0% that waiting list for the next two 00:06:14.240 --> 00:06:18.230 align:start position:0% that waiting list for the next two months<00:06:14.880> for<00:06:15.039> example.<00:06:16.400> Um<00:06:17.120> and<00:06:17.520> as<00:06:17.759> I<00:06:17.919> said 00:06:18.230 --> 00:06:18.240 align:start position:0% months for example. Um and as I said 00:06:18.240 --> 00:06:21.189 align:start position:0% months for example. Um and as I said critical<00:06:18.800> to<00:06:19.039> trauma<00:06:19.360> informed<00:06:19.840> practice<00:06:20.319> is 00:06:21.189 --> 00:06:21.199 align:start position:0% critical to trauma informed practice is 00:06:21.199 --> 00:06:22.950 align:start position:0% critical to trauma informed practice is worker<00:06:21.600> safety<00:06:21.919> and<00:06:22.160> well-being.<00:06:22.639> It's 00:06:22.950 --> 00:06:22.960 align:start position:0% worker safety and well-being. It's 00:06:22.960 --> 00:06:25.189 align:start position:0% worker safety and well-being. It's impossible<00:06:23.520> to<00:06:23.759> be<00:06:24.000> trauma<00:06:24.400> informed<00:06:24.880> without 00:06:25.189 --> 00:06:25.199 align:start position:0% impossible to be trauma informed without 00:06:25.199 --> 00:06:28.870 align:start position:0% impossible to be trauma informed without feeling<00:06:26.479> uh<00:06:26.960> safe<00:06:27.280> yourself. 00:06:28.870 --> 00:06:28.880 align:start position:0% feeling uh safe yourself. 00:06:28.880 --> 00:06:31.430 align:start position:0% feeling uh safe yourself. Next<00:06:29.199> slide<00:06:29.600> please. 00:06:31.430 --> 00:06:31.440 align:start position:0% Next slide please. 00:06:31.440 --> 00:06:34.950 align:start position:0% Next slide please. Um<00:06:32.639> we<00:06:33.199> are<00:06:33.440> going<00:06:33.600> to<00:06:33.759> talk<00:06:34.000> about<00:06:34.319> a<00:06:34.639> whole 00:06:34.950 --> 00:06:34.960 align:start position:0% Um we are going to talk about a whole 00:06:34.960 --> 00:06:38.550 align:start position:0% Um we are going to talk about a whole range<00:06:35.280> of<00:06:35.919> uh<00:06:36.160> principles<00:06:36.720> of<00:06:36.960> practice.<00:06:37.759> Um 00:06:38.550 --> 00:06:38.560 align:start position:0% range of uh principles of practice. Um 00:06:38.560 --> 00:06:40.230 align:start position:0% range of uh principles of practice. Um I'm<00:06:38.880> not<00:06:39.039> going<00:06:39.199> to<00:06:39.360> go<00:06:39.520> through<00:06:39.840> each 00:06:40.230 --> 00:06:40.240 align:start position:0% I'm not going to go through each 00:06:40.240 --> 00:06:42.950 align:start position:0% I'm not going to go through each principle<00:06:40.880> in<00:06:41.199> this<00:06:41.440> webinar<00:06:42.400> because<00:06:42.720> we're 00:06:42.950 --> 00:06:42.960 align:start position:0% principle in this webinar because we're 00:06:42.960 --> 00:06:45.189 align:start position:0% principle in this webinar because we're going<00:06:43.039> to<00:06:43.120> focus<00:06:43.440> only<00:06:43.680> on<00:06:44.000> some<00:06:44.240> principles. 00:06:45.189 --> 00:06:45.199 align:start position:0% going to focus only on some principles. 00:06:45.199 --> 00:06:47.029 align:start position:0% going to focus only on some principles. But<00:06:45.440> one<00:06:45.680> of<00:06:45.759> the<00:06:45.919> things<00:06:46.080> that<00:06:46.400> I<00:06:46.639> want<00:06:46.800> to 00:06:47.029 --> 00:06:47.039 align:start position:0% But one of the things that I want to 00:06:47.039 --> 00:06:49.189 align:start position:0% But one of the things that I want to mention<00:06:47.440> is<00:06:47.680> that<00:06:47.919> for<00:06:48.160> us<00:06:48.479> as<00:06:48.800> we're<00:06:48.960> going<00:06:49.120> to 00:06:49.189 --> 00:06:49.199 align:start position:0% mention is that for us as we're going to 00:06:49.199 --> 00:06:51.110 align:start position:0% mention is that for us as we're going to be<00:06:49.360> speaking<00:06:49.680> to<00:06:49.919> you<00:06:50.080> throughout<00:06:50.479> the<00:06:50.720> day, 00:06:51.110 --> 00:06:51.120 align:start position:0% be speaking to you throughout the day, 00:06:51.120 --> 00:06:55.110 align:start position:0% be speaking to you throughout the day, the<00:06:51.280> the<00:06:51.680> hour<00:06:52.400> is<00:06:52.720> to<00:06:52.880> to<00:06:53.280> really<00:06:53.680> think<00:06:53.919> about 00:06:55.110 --> 00:06:55.120 align:start position:0% the the hour is to to really think about 00:06:55.120 --> 00:06:58.230 align:start position:0% the the hour is to to really think about um<00:06:55.600> how<00:06:56.400> service<00:06:56.800> users,<00:06:57.440> their<00:06:57.759> families, 00:06:58.230 --> 00:06:58.240 align:start position:0% um how service users, their families, 00:06:58.240 --> 00:07:00.870 align:start position:0% um how service users, their families, their<00:06:58.479> carers<00:06:58.880> or<00:06:59.039> your<00:06:59.280> clients<00:07:00.240> have<00:07:00.479> a 00:07:00.870 --> 00:07:00.880 align:start position:0% their carers or your clients have a 00:07:00.880 --> 00:07:04.230 align:start position:0% their carers or your clients have a central<00:07:01.360> voice<00:07:02.720> uh<00:07:03.039> throughout<00:07:03.759> the<00:07:04.000> care 00:07:04.230 --> 00:07:04.240 align:start position:0% central voice uh throughout the care 00:07:04.240 --> 00:07:07.510 align:start position:0% central voice uh throughout the care they<00:07:04.560> receive.<00:07:05.039> So<00:07:05.599> that<00:07:05.919> means,<00:07:06.319> you<00:07:06.560> know, 00:07:07.510 --> 00:07:07.520 align:start position:0% they receive. So that means, you know, 00:07:07.520 --> 00:07:09.830 align:start position:0% they receive. So that means, you know, feeling<00:07:07.840> like<00:07:08.080> they<00:07:08.319> have<00:07:08.479> choices,<00:07:09.520> feeling 00:07:09.830 --> 00:07:09.840 align:start position:0% feeling like they have choices, feeling 00:07:09.840 --> 00:07:11.350 align:start position:0% feeling like they have choices, feeling like<00:07:10.000> they<00:07:10.240> understand<00:07:10.639> their<00:07:10.880> care,<00:07:11.199> that 00:07:11.350 --> 00:07:11.360 align:start position:0% like they understand their care, that 00:07:11.360 --> 00:07:14.070 align:start position:0% like they understand their care, that they<00:07:11.520> can<00:07:11.759> provide<00:07:12.160> consent,<00:07:13.199> but<00:07:13.440> also<00:07:13.759> that 00:07:14.070 --> 00:07:14.080 align:start position:0% they can provide consent, but also that 00:07:14.080 --> 00:07:17.589 align:start position:0% they can provide consent, but also that they're<00:07:14.400> seen<00:07:15.039> and<00:07:16.000> that<00:07:16.240> they<00:07:16.880> empowered<00:07:17.360> to 00:07:17.589 --> 00:07:17.599 align:start position:0% they're seen and that they empowered to 00:07:17.599 --> 00:07:19.589 align:start position:0% they're seen and that they empowered to make<00:07:17.840> decisions<00:07:18.400> throughout<00:07:18.880> the<00:07:19.120> process. 00:07:19.589 --> 00:07:19.599 align:start position:0% make decisions throughout the process. 00:07:19.599 --> 00:07:21.990 align:start position:0% make decisions throughout the process. For<00:07:19.840> us,<00:07:20.080> that's<00:07:20.479> really<00:07:20.800> really<00:07:21.199> important 00:07:21.990 --> 00:07:22.000 align:start position:0% For us, that's really really important 00:07:22.000 --> 00:07:23.589 align:start position:0% For us, that's really really important and<00:07:22.319> something<00:07:22.560> we're<00:07:22.800> going<00:07:22.960> to<00:07:23.039> talk<00:07:23.280> about 00:07:23.589 --> 00:07:23.599 align:start position:0% and something we're going to talk about 00:07:23.599 --> 00:07:27.510 align:start position:0% and something we're going to talk about throughout<00:07:24.160> this<00:07:25.280> uh<00:07:25.599> webinar. 00:07:27.510 --> 00:07:27.520 align:start position:0% throughout this uh webinar. 00:07:27.520 --> 00:07:30.070 align:start position:0% throughout this uh webinar. Next<00:07:27.840> slide,<00:07:28.240> please. 00:07:30.070 --> 00:07:30.080 align:start position:0% Next slide, please. 00:07:30.080 --> 00:07:32.950 align:start position:0% Next slide, please. So<00:07:30.720> let's<00:07:31.039> talk<00:07:31.759> uh<00:07:31.840> in<00:07:32.080> practical<00:07:32.639> terms 00:07:32.950 --> 00:07:32.960 align:start position:0% So let's talk uh in practical terms 00:07:32.960 --> 00:07:35.189 align:start position:0% So let's talk uh in practical terms about<00:07:33.280> what<00:07:33.440> it<00:07:33.680> means<00:07:33.919> to<00:07:34.240> create<00:07:34.639> emotional 00:07:35.189 --> 00:07:35.199 align:start position:0% about what it means to create emotional 00:07:35.199 --> 00:07:37.670 align:start position:0% about what it means to create emotional and<00:07:35.520> physical<00:07:36.080> safety<00:07:36.560> in<00:07:36.800> trauma<00:07:37.199> informed 00:07:37.670 --> 00:07:37.680 align:start position:0% and physical safety in trauma informed 00:07:37.680 --> 00:07:41.029 align:start position:0% and physical safety in trauma informed practice.<00:07:38.960> Um<00:07:39.919> what<00:07:40.160> we're<00:07:40.479> talking<00:07:40.720> about 00:07:41.029 --> 00:07:41.039 align:start position:0% practice. Um what we're talking about 00:07:41.039 --> 00:07:44.469 align:start position:0% practice. Um what we're talking about here<00:07:41.599> first<00:07:41.840> and<00:07:42.160> foremost<00:07:42.639> is<00:07:43.680> really<00:07:44.080> making 00:07:44.469 --> 00:07:44.479 align:start position:0% here first and foremost is really making 00:07:44.479 --> 00:07:47.189 align:start position:0% here first and foremost is really making sure<00:07:44.639> that<00:07:44.880> you<00:07:45.199> understand<00:07:46.240> the<00:07:46.800> experience 00:07:47.189 --> 00:07:47.199 align:start position:0% sure that you understand the experience 00:07:47.199 --> 00:07:50.629 align:start position:0% sure that you understand the experience of<00:07:47.440> a<00:07:47.680> person's<00:07:49.120> um<00:07:49.759> how<00:07:50.000> a<00:07:50.160> person<00:07:50.400> has 00:07:50.629 --> 00:07:50.639 align:start position:0% of a person's um how a person has 00:07:50.639 --> 00:07:53.110 align:start position:0% of a person's um how a person has experienced<00:07:51.039> trauma<00:07:51.440> throughout<00:07:51.840> their<00:07:52.160> life 00:07:53.110 --> 00:07:53.120 align:start position:0% experienced trauma throughout their life 00:07:53.120 --> 00:07:55.270 align:start position:0% experienced trauma throughout their life and<00:07:53.520> ensuring<00:07:54.000> that<00:07:54.240> the<00:07:54.479> dynamic<00:07:54.960> between 00:07:55.270 --> 00:07:55.280 align:start position:0% and ensuring that the dynamic between 00:07:55.280 --> 00:07:57.510 align:start position:0% and ensuring that the dynamic between you<00:07:55.440> and<00:07:55.680> that<00:07:55.919> person<00:07:56.400> or<00:07:56.639> the<00:07:56.800> dynamic<00:07:57.280> set 00:07:57.510 --> 00:07:57.520 align:start position:0% you and that person or the dynamic set 00:07:57.520 --> 00:07:59.909 align:start position:0% you and that person or the dynamic set up<00:07:57.680> by<00:07:57.840> your<00:07:58.080> service<00:07:58.879> doesn't<00:07:59.360> reproduce 00:07:59.909 --> 00:07:59.919 align:start position:0% up by your service doesn't reproduce 00:07:59.919 --> 00:08:01.990 align:start position:0% up by your service doesn't reproduce what's<00:08:00.240> happened<00:08:00.479> in<00:08:00.639> a<00:08:00.879> trauma.<00:08:01.440> So<00:08:01.759> being 00:08:01.990 --> 00:08:02.000 align:start position:0% what's happened in a trauma. So being 00:08:02.000 --> 00:08:04.550 align:start position:0% what's happened in a trauma. So being mindful<00:08:02.479> that<00:08:03.199> if<00:08:03.440> you're<00:08:03.680> making<00:08:04.000> decision, 00:08:04.550 --> 00:08:04.560 align:start position:0% mindful that if you're making decision, 00:08:04.560 --> 00:08:06.710 align:start position:0% mindful that if you're making decision, you're<00:08:04.800> making<00:08:05.120> decision<00:08:05.599> with<00:08:05.840> a<00:08:06.080> person<00:08:06.400> and 00:08:06.710 --> 00:08:06.720 align:start position:0% you're making decision with a person and 00:08:06.720 --> 00:08:08.710 align:start position:0% you're making decision with a person and you're<00:08:06.879> not<00:08:07.199> replaying<00:08:08.000> a<00:08:08.319> sense<00:08:08.479> of 00:08:08.710 --> 00:08:08.720 align:start position:0% you're not replaying a sense of 00:08:08.720 --> 00:08:11.510 align:start position:0% you're not replaying a sense of powerlessness<00:08:10.000> in<00:08:10.240> the<00:08:10.479> relationship.<00:08:11.360> For 00:08:11.510 --> 00:08:11.520 align:start position:0% powerlessness in the relationship. For 00:08:11.520 --> 00:08:15.270 align:start position:0% powerlessness in the relationship. For example,<00:08:12.879> uh<00:08:13.039> that<00:08:13.680> if<00:08:14.000> the<00:08:14.319> person<00:08:14.720> was<00:08:15.039> in 00:08:15.270 --> 00:08:15.280 align:start position:0% example, uh that if the person was in 00:08:15.280 --> 00:08:18.150 align:start position:0% example, uh that if the person was in situation<00:08:15.840> like<00:08:16.319> a<00:08:16.560> bushfire<00:08:17.120> or<00:08:17.360> an<00:08:17.599> accident 00:08:18.150 --> 00:08:18.160 align:start position:0% situation like a bushfire or an accident 00:08:18.160 --> 00:08:22.469 align:start position:0% situation like a bushfire or an accident or<00:08:18.879> a<00:08:19.120> family<00:08:19.440> violence<00:08:20.479> uh<00:08:20.960> uh 00:08:22.469 --> 00:08:22.479 align:start position:0% or a family violence uh uh 00:08:22.479 --> 00:08:24.230 align:start position:0% or a family violence uh uh situation<00:08:23.280> where<00:08:23.520> there's<00:08:23.759> a<00:08:23.919> lot<00:08:24.080> of 00:08:24.230 --> 00:08:24.240 align:start position:0% situation where there's a lot of 00:08:24.240 --> 00:08:26.710 align:start position:0% situation where there's a lot of uncertainty<00:08:25.280> that<00:08:25.599> you're<00:08:25.840> not<00:08:26.000> reproducing 00:08:26.710 --> 00:08:26.720 align:start position:0% uncertainty that you're not reproducing 00:08:26.720 --> 00:08:28.550 align:start position:0% uncertainty that you're not reproducing lots<00:08:26.960> of<00:08:27.120> uncertainty<00:08:27.759> as<00:08:28.000> they<00:08:28.240> travel 00:08:28.550 --> 00:08:28.560 align:start position:0% lots of uncertainty as they travel 00:08:28.560 --> 00:08:30.309 align:start position:0% lots of uncertainty as they travel through<00:08:28.800> the<00:08:29.039> service<00:08:29.360> system<00:08:29.599> or<00:08:29.919> receiving 00:08:30.309 --> 00:08:30.319 align:start position:0% through the service system or receiving 00:08:30.319 --> 00:08:32.790 align:start position:0% through the service system or receiving care<00:08:30.639> from<00:08:30.879> you.<00:08:31.680> Everything<00:08:32.080> is<00:08:32.479> as 00:08:32.790 --> 00:08:32.800 align:start position:0% care from you. Everything is as 00:08:32.800 --> 00:08:35.029 align:start position:0% care from you. Everything is as predictable<00:08:33.440> as<00:08:33.839> possibly<00:08:34.320> can<00:08:34.560> be<00:08:34.880> for 00:08:35.029 --> 00:08:35.039 align:start position:0% predictable as possibly can be for 00:08:35.039 --> 00:08:37.509 align:start position:0% predictable as possibly can be for example.<00:08:36.080> And<00:08:36.320> it's<00:08:36.560> making<00:08:36.800> sure<00:08:36.959> that<00:08:37.200> you 00:08:37.509 --> 00:08:37.519 align:start position:0% example. And it's making sure that you 00:08:37.519 --> 00:08:40.790 align:start position:0% example. And it's making sure that you have<00:08:37.839> spaces<00:08:38.320> that<00:08:38.560> are<00:08:38.800> accessible<00:08:40.159> and 00:08:40.790 --> 00:08:40.800 align:start position:0% have spaces that are accessible and 00:08:40.800 --> 00:08:43.269 align:start position:0% have spaces that are accessible and culturally<00:08:41.440> inclusive<00:08:42.159> and<00:08:42.399> feel<00:08:42.719> safe.<00:08:43.120> So 00:08:43.269 --> 00:08:43.279 align:start position:0% culturally inclusive and feel safe. So 00:08:43.279 --> 00:08:45.750 align:start position:0% culturally inclusive and feel safe. So that<00:08:43.519> means<00:08:43.680> that<00:08:44.000> they<00:08:44.720> walk<00:08:44.959> into<00:08:45.279> a<00:08:45.519> space 00:08:45.750 --> 00:08:45.760 align:start position:0% that means that they walk into a space 00:08:45.760 --> 00:08:47.190 align:start position:0% that means that they walk into a space where<00:08:46.000> it<00:08:46.240> feels<00:08:46.399> like<00:08:46.560> they're<00:08:46.720> a<00:08:46.959> human 00:08:47.190 --> 00:08:47.200 align:start position:0% where it feels like they're a human 00:08:47.200 --> 00:08:49.829 align:start position:0% where it feels like they're a human being,<00:08:47.600> that<00:08:47.839> they're<00:08:48.080> being<00:08:48.399> seen,<00:08:49.440> uh<00:08:49.600> that 00:08:49.829 --> 00:08:49.839 align:start position:0% being, that they're being seen, uh that 00:08:49.839 --> 00:08:51.829 align:start position:0% being, that they're being seen, uh that maybe<00:08:50.160> they<00:08:50.560> there<00:08:50.800> are<00:08:51.040> workers<00:08:51.440> there<00:08:51.600> that 00:08:51.829 --> 00:08:51.839 align:start position:0% maybe they there are workers there that 00:08:51.839 --> 00:08:53.350 align:start position:0% maybe they there are workers there that look<00:08:52.080> like<00:08:52.240> them,<00:08:52.480> that<00:08:52.720> can<00:08:52.880> speak<00:08:53.120> their 00:08:53.350 --> 00:08:53.360 align:start position:0% look like them, that can speak their 00:08:53.360 --> 00:08:56.310 align:start position:0% look like them, that can speak their language,<00:08:53.920> for<00:08:54.000> example,<00:08:55.279> that<00:08:55.680> they<00:08:56.000> feel 00:08:56.310 --> 00:08:56.320 align:start position:0% language, for example, that they feel 00:08:56.320 --> 00:08:59.509 align:start position:0% language, for example, that they feel welcomed<00:08:57.680> uh<00:08:57.839> and<00:08:58.080> that<00:08:58.320> they<00:08:58.640> don't<00:08:59.040> feel 00:08:59.509 --> 00:08:59.519 align:start position:0% welcomed uh and that they don't feel 00:08:59.519 --> 00:09:02.550 align:start position:0% welcomed uh and that they don't feel uncomfortable<00:09:00.480> as<00:09:00.800> they<00:09:01.360> are<00:09:01.920> sitting<00:09:02.320> with 00:09:02.550 --> 00:09:02.560 align:start position:0% uncomfortable as they are sitting with 00:09:02.560 --> 00:09:05.110 align:start position:0% uncomfortable as they are sitting with you<00:09:02.959> in<00:09:03.200> this<00:09:03.440> space. 00:09:05.110 --> 00:09:05.120 align:start position:0% you in this space. 00:09:05.120 --> 00:09:08.790 align:start position:0% you in this space. Next<00:09:05.360> slide<00:09:05.760> please. 00:09:08.790 --> 00:09:08.800 align:start position:0% 00:09:08.800 --> 00:09:11.110 align:start position:0% So<00:09:09.120> in<00:09:09.440> terms<00:09:09.680> of<00:09:09.920> safety,<00:09:10.480> there<00:09:10.720> is<00:09:10.880> a 00:09:11.110 --> 00:09:11.120 align:start position:0% So in terms of safety, there is a 00:09:11.120 --> 00:09:13.910 align:start position:0% So in terms of safety, there is a hierarchy<00:09:11.839> to<00:09:12.160> thinking<00:09:12.560> about<00:09:12.880> safety<00:09:13.360> in<00:09:13.680> a 00:09:13.910 --> 00:09:13.920 align:start position:0% hierarchy to thinking about safety in a 00:09:13.920 --> 00:09:15.670 align:start position:0% hierarchy to thinking about safety in a relationship<00:09:14.560> and<00:09:14.800> many<00:09:15.040> of<00:09:15.200> you<00:09:15.360> may<00:09:15.519> be 00:09:15.670 --> 00:09:15.680 align:start position:0% relationship and many of you may be 00:09:15.680 --> 00:09:18.150 align:start position:0% relationship and many of you may be familiar<00:09:16.080> with<00:09:16.320> this<00:09:16.959> but<00:09:17.200> it's<00:09:17.519> really<00:09:17.839> core 00:09:18.150 --> 00:09:18.160 align:start position:0% familiar with this but it's really core 00:09:18.160 --> 00:09:20.389 align:start position:0% familiar with this but it's really core to<00:09:18.480> trauma<00:09:18.800> informed<00:09:19.200> practice<00:09:19.600> and<00:09:19.839> that 00:09:20.389 --> 00:09:20.399 align:start position:0% to trauma informed practice and that 00:09:20.399 --> 00:09:24.710 align:start position:0% to trauma informed practice and that that<00:09:21.360> f<00:09:21.839> first<00:09:22.160> and<00:09:22.320> foremost<00:09:23.600> trauma<00:09:24.080> impacts 00:09:24.710 --> 00:09:24.720 align:start position:0% that f first and foremost trauma impacts 00:09:24.720 --> 00:09:28.710 align:start position:0% that f first and foremost trauma impacts on<00:09:25.120> your<00:09:25.440> safety<00:09:26.240> both<00:09:26.720> within<00:09:27.920> yourself<00:09:28.399> and 00:09:28.710 --> 00:09:28.720 align:start position:0% on your safety both within yourself and 00:09:28.720 --> 00:09:30.870 align:start position:0% on your safety both within yourself and within<00:09:29.120> relationships.<00:09:29.680> So<00:09:29.839> it<00:09:30.080> impacts<00:09:30.640> on 00:09:30.870 --> 00:09:30.880 align:start position:0% within relationships. So it impacts on 00:09:30.880 --> 00:09:32.949 align:start position:0% within relationships. So it impacts on your<00:09:31.120> ability<00:09:31.519> to<00:09:31.839> trust<00:09:32.160> other<00:09:32.480> people. 00:09:32.949 --> 00:09:32.959 align:start position:0% your ability to trust other people. 00:09:32.959 --> 00:09:35.430 align:start position:0% your ability to trust other people. Often<00:09:34.000> trust<00:09:34.320> that<00:09:34.480> the<00:09:34.720> world<00:09:34.880> is<00:09:35.040> a<00:09:35.200> safe 00:09:35.430 --> 00:09:35.440 align:start position:0% Often trust that the world is a safe 00:09:35.440 --> 00:09:37.750 align:start position:0% Often trust that the world is a safe place,<00:09:35.760> other<00:09:36.080> people<00:09:36.320> are<00:09:36.560> safe.<00:09:37.200> But<00:09:37.360> it<00:09:37.600> can 00:09:37.750 --> 00:09:37.760 align:start position:0% place, other people are safe. But it can 00:09:37.760 --> 00:09:39.750 align:start position:0% place, other people are safe. But it can also<00:09:38.000> impact<00:09:38.320> on<00:09:38.480> your<00:09:38.720> physiological 00:09:39.750 --> 00:09:39.760 align:start position:0% also impact on your physiological 00:09:39.760 --> 00:09:43.110 align:start position:0% also impact on your physiological safety.<00:09:40.320> So<00:09:40.560> often<00:09:40.959> as<00:09:41.200> we<00:09:41.360> know<00:09:42.000> trauma<00:09:42.640> leads 00:09:43.110 --> 00:09:43.120 align:start position:0% safety. So often as we know trauma leads 00:09:43.120 --> 00:09:48.790 align:start position:0% safety. So often as we know trauma leads to<00:09:44.399> um<00:09:45.040> a<00:09:45.360> sense<00:09:45.920> of<00:09:46.880> being<00:09:48.000> always<00:09:48.399> on<00:09:48.560> the 00:09:48.790 --> 00:09:48.800 align:start position:0% to um a sense of being always on the 00:09:48.800 --> 00:09:51.910 align:start position:0% to um a sense of being always on the lookout<00:09:49.120> for<00:09:49.360> danger,<00:09:49.920> always<00:09:50.399> tense,<00:09:51.200> always 00:09:51.910 --> 00:09:51.920 align:start position:0% lookout for danger, always tense, always 00:09:51.920 --> 00:09:54.630 align:start position:0% lookout for danger, always tense, always hyper<00:09:52.320> alert.<00:09:53.360> And<00:09:53.600> that<00:09:53.839> means<00:09:54.080> that<00:09:54.320> often 00:09:54.630 --> 00:09:54.640 align:start position:0% hyper alert. And that means that often 00:09:54.640 --> 00:09:56.150 align:start position:0% hyper alert. And that means that often you<00:09:54.800> don't<00:09:54.959> feel<00:09:55.200> safe<00:09:55.440> within<00:09:55.760> yourself, 00:09:56.150 --> 00:09:56.160 align:start position:0% you don't feel safe within yourself, 00:09:56.160 --> 00:09:57.910 align:start position:0% you don't feel safe within yourself, within<00:09:56.560> your<00:09:56.720> body. 00:09:57.910 --> 00:09:57.920 align:start position:0% within your body. 00:09:57.920 --> 00:10:00.630 align:start position:0% within your body. uh<00:09:58.240> you<00:09:58.560> might<00:09:58.800> not<00:09:59.440> be<00:09:59.600> able<00:09:59.839> to<00:10:00.080> trust<00:10:00.399> that 00:10:00.630 --> 00:10:00.640 align:start position:0% uh you might not be able to trust that 00:10:00.640 --> 00:10:02.949 align:start position:0% uh you might not be able to trust that you<00:10:00.880> can<00:10:01.040> help<00:10:01.279> yourself<00:10:01.839> not<00:10:02.080> feel<00:10:02.320> angry<00:10:02.720> all 00:10:02.949 --> 00:10:02.959 align:start position:0% you can help yourself not feel angry all 00:10:02.959 --> 00:10:05.590 align:start position:0% you can help yourself not feel angry all the<00:10:03.360> time<00:10:03.760> or<00:10:04.080> not<00:10:04.320> being<00:10:04.480> able<00:10:04.720> to<00:10:04.959> sleep<00:10:05.440> for 00:10:05.590 --> 00:10:05.600 align:start position:0% the time or not being able to sleep for 00:10:05.600 --> 00:10:07.990 align:start position:0% the time or not being able to sleep for example.<00:10:06.240> So<00:10:06.480> when<00:10:06.640> we<00:10:06.880> think<00:10:07.040> about<00:10:07.360> safety, 00:10:07.990 --> 00:10:08.000 align:start position:0% example. So when we think about safety, 00:10:08.000 --> 00:10:10.949 align:start position:0% example. So when we think about safety, it's<00:10:08.240> creating<00:10:09.040> a<00:10:09.360> safe<00:10:09.680> relationship<00:10:10.640> where 00:10:10.949 --> 00:10:10.959 align:start position:0% it's creating a safe relationship where 00:10:10.959 --> 00:10:13.670 align:start position:0% it's creating a safe relationship where there's<00:10:11.279> warmth<00:10:11.680> and<00:10:12.000> respect<00:10:13.279> uh<00:10:13.360> and 00:10:13.670 --> 00:10:13.680 align:start position:0% there's warmth and respect uh and 00:10:13.680 --> 00:10:16.310 align:start position:0% there's warmth and respect uh and kindness<00:10:14.240> and<00:10:14.560> where<00:10:14.800> a<00:10:14.959> person<00:10:15.279> feels<00:10:15.680> seen. 00:10:16.310 --> 00:10:16.320 align:start position:0% kindness and where a person feels seen. 00:10:16.320 --> 00:10:18.949 align:start position:0% kindness and where a person feels seen. But<00:10:16.480> it's<00:10:16.800> also<00:10:17.200> about<00:10:18.000> feeling<00:10:18.320> safe<00:10:18.640> within 00:10:18.949 --> 00:10:18.959 align:start position:0% But it's also about feeling safe within 00:10:18.959 --> 00:10:21.190 align:start position:0% But it's also about feeling safe within your<00:10:19.200> body<00:10:19.360> and<00:10:19.680> feeling<00:10:20.000> calm<00:10:20.480> and<00:10:20.880> being 00:10:21.190 --> 00:10:21.200 align:start position:0% your body and feeling calm and being 00:10:21.200 --> 00:10:23.910 align:start position:0% your body and feeling calm and being with<00:10:21.440> someone<00:10:21.760> that<00:10:22.079> doesn't<00:10:23.120> parallel<00:10:23.680> your 00:10:23.910 --> 00:10:23.920 align:start position:0% with someone that doesn't parallel your 00:10:23.920 --> 00:10:26.870 align:start position:0% with someone that doesn't parallel your own<00:10:24.640> tension<00:10:25.120> and<00:10:25.440> your<00:10:25.600> own<00:10:25.920> panic<00:10:26.320> or<00:10:26.640> your 00:10:26.870 --> 00:10:26.880 align:start position:0% own tension and your own panic or your 00:10:26.880 --> 00:10:28.870 align:start position:0% own tension and your own panic or your own<00:10:27.200> fears.<00:10:27.680> So<00:10:28.079> someone<00:10:28.399> that<00:10:28.560> doesn't 00:10:28.870 --> 00:10:28.880 align:start position:0% own fears. So someone that doesn't 00:10:28.880 --> 00:10:31.990 align:start position:0% own fears. So someone that doesn't react,<00:10:29.279> that's<00:10:29.600> calm,<00:10:30.320> that<00:10:30.560> uses<00:10:30.959> themselves 00:10:31.990 --> 00:10:32.000 align:start position:0% react, that's calm, that uses themselves 00:10:32.000 --> 00:10:34.389 align:start position:0% react, that's calm, that uses themselves and<00:10:32.399> co-regulates<00:10:33.360> with<00:10:33.600> you.<00:10:33.920> that<00:10:34.160> means 00:10:34.389 --> 00:10:34.399 align:start position:0% and co-regulates with you. that means 00:10:34.399 --> 00:10:37.910 align:start position:0% and co-regulates with you. that means feel<00:10:34.800> calm<00:10:35.120> with<00:10:35.440> you<00:10:36.720> uh<00:10:37.040> rather<00:10:37.440> than<00:10:37.680> just 00:10:37.910 --> 00:10:37.920 align:start position:0% feel calm with you uh rather than just 00:10:37.920 --> 00:10:40.470 align:start position:0% feel calm with you uh rather than just giving<00:10:38.160> you<00:10:38.480> techniques<00:10:38.880> to<00:10:39.200> feel<00:10:39.440> calms<00:10:40.240> for 00:10:40.470 --> 00:10:40.480 align:start position:0% giving you techniques to feel calms for 00:10:40.480 --> 00:10:41.990 align:start position:0% giving you techniques to feel calms for example. 00:10:41.990 --> 00:10:42.000 align:start position:0% example. 00:10:42.000 --> 00:10:45.910 align:start position:0% example. Uh<00:10:42.320> it's<00:10:42.880> it's<00:10:43.360> then<00:10:43.680> about<00:10:44.880> providing<00:10:45.600> things 00:10:45.910 --> 00:10:45.920 align:start position:0% Uh it's it's then about providing things 00:10:45.920 --> 00:10:47.990 align:start position:0% Uh it's it's then about providing things that<00:10:46.160> might<00:10:46.480> help<00:10:46.959> information<00:10:47.440> that<00:10:47.760> might 00:10:47.990 --> 00:10:48.000 align:start position:0% that might help information that might 00:10:48.000 --> 00:10:51.430 align:start position:0% that might help information that might help<00:10:48.720> you<00:10:48.959> feel<00:10:49.279> safe<00:10:50.079> like<00:10:50.560> these<00:10:50.880> are<00:10:51.200> what 00:10:51.430 --> 00:10:51.440 align:start position:0% help you feel safe like these are what 00:10:51.440 --> 00:10:53.190 align:start position:0% help you feel safe like these are what you<00:10:51.680> can<00:10:51.839> expect<00:10:52.240> from<00:10:52.480> what<00:10:52.640> we're<00:10:52.880> going<00:10:53.040> to 00:10:53.190 --> 00:10:53.200 align:start position:0% you can expect from what we're going to 00:10:53.200 --> 00:10:56.389 align:start position:0% you can expect from what we're going to do<00:10:53.440> together.<00:10:54.240> This<00:10:54.480> is<00:10:54.800> what<00:10:55.839> uh<00:10:56.000> how<00:10:56.240> we're 00:10:56.389 --> 00:10:56.399 align:start position:0% do together. This is what uh how we're 00:10:56.399 --> 00:10:59.829 align:start position:0% do together. This is what uh how we're going<00:10:56.560> to<00:10:57.279> problem<00:10:57.680> solve<00:10:58.079> together.<00:10:59.040> Um, 00:10:59.829 --> 00:10:59.839 align:start position:0% going to problem solve together. Um, 00:10:59.839 --> 00:11:01.829 align:start position:0% going to problem solve together. Um, I'm,<00:11:00.399> you<00:11:00.560> know,<00:11:00.720> I'm<00:11:00.959> your<00:11:01.279> partner<00:11:01.600> and 00:11:01.829 --> 00:11:01.839 align:start position:0% I'm, you know, I'm your partner and 00:11:01.839 --> 00:11:03.750 align:start position:0% I'm, you know, I'm your partner and we're<00:11:02.160> going<00:11:02.240> to<00:11:02.399> do<00:11:02.640> things<00:11:02.959> together<00:11:03.440> and 00:11:03.750 --> 00:11:03.760 align:start position:0% we're going to do things together and 00:11:03.760 --> 00:11:06.870 align:start position:0% we're going to do things together and we're<00:11:04.079> going<00:11:04.160> to<00:11:04.320> work<00:11:04.560> together.<00:11:05.760> Uh,<00:11:06.640> this 00:11:06.870 --> 00:11:06.880 align:start position:0% we're going to work together. Uh, this 00:11:06.880 --> 00:11:08.389 align:start position:0% we're going to work together. Uh, this is<00:11:07.040> where<00:11:07.279> you<00:11:07.440> might<00:11:07.680> give<00:11:07.920> information 00:11:08.389 --> 00:11:08.399 align:start position:0% is where you might give information 00:11:08.399 --> 00:11:10.310 align:start position:0% is where you might give information about<00:11:08.720> consent<00:11:09.120> and<00:11:09.440> making<00:11:09.680> sure<00:11:09.920> people 00:11:10.310 --> 00:11:10.320 align:start position:0% about consent and making sure people 00:11:10.320 --> 00:11:12.230 align:start position:0% about consent and making sure people feel<00:11:10.560> like<00:11:10.800> they<00:11:11.200> can<00:11:11.440> change<00:11:11.680> their<00:11:11.920> mind, 00:11:12.230 --> 00:11:12.240 align:start position:0% feel like they can change their mind, 00:11:12.240 --> 00:11:13.750 align:start position:0% feel like they can change their mind, that<00:11:12.399> they<00:11:12.560> can<00:11:12.720> consent<00:11:13.120> to<00:11:13.360> sharing 00:11:13.750 --> 00:11:13.760 align:start position:0% that they can consent to sharing 00:11:13.760 --> 00:11:16.870 align:start position:0% that they can consent to sharing information,<00:11:14.959> but<00:11:15.200> that<00:11:15.600> really<00:11:15.920> comes<00:11:16.320> last 00:11:16.870 --> 00:11:16.880 align:start position:0% information, but that really comes last 00:11:16.880 --> 00:11:19.910 align:start position:0% information, but that really comes last into<00:11:17.279> creating<00:11:17.839> safety.<00:11:18.959> And<00:11:19.200> often<00:11:19.519> what<00:11:19.760> I 00:11:19.910 --> 00:11:19.920 align:start position:0% into creating safety. And often what I 00:11:19.920 --> 00:11:23.190 align:start position:0% into creating safety. And often what I see<00:11:20.000> is<00:11:20.320> people<00:11:21.519> don't<00:11:22.160> really<00:11:22.640> think<00:11:22.959> about 00:11:23.190 --> 00:11:23.200 align:start position:0% see is people don't really think about 00:11:23.200 --> 00:11:26.630 align:start position:0% see is people don't really think about that<00:11:23.519> hierarchy<00:11:24.240> and<00:11:24.880> safety<00:11:25.279> is<00:11:25.519> not<00:11:25.760> there 00:11:26.630 --> 00:11:26.640 align:start position:0% that hierarchy and safety is not there 00:11:26.640 --> 00:11:29.110 align:start position:0% that hierarchy and safety is not there for<00:11:26.880> the<00:11:27.120> person<00:11:27.440> attending<00:11:27.920> the<00:11:28.160> service. 00:11:29.110 --> 00:11:29.120 align:start position:0% for the person attending the service. 00:11:29.120 --> 00:11:31.910 align:start position:0% for the person attending the service. Next<00:11:29.360> slide<00:11:29.760> please. 00:11:31.910 --> 00:11:31.920 align:start position:0% Next slide please. 00:11:31.920 --> 00:11:34.630 align:start position:0% Next slide please. The<00:11:32.160> other<00:11:32.399> thing<00:11:32.560> to<00:11:32.880> think<00:11:33.120> about<00:11:34.000> in<00:11:34.320> both 00:11:34.630 --> 00:11:34.640 align:start position:0% The other thing to think about in both 00:11:34.640 --> 00:11:37.190 align:start position:0% The other thing to think about in both creating<00:11:35.120> safety<00:11:35.519> but<00:11:35.839> also<00:11:36.720> making<00:11:37.040> sure 00:11:37.190 --> 00:11:37.200 align:start position:0% creating safety but also making sure 00:11:37.200 --> 00:11:39.110 align:start position:0% creating safety but also making sure that<00:11:37.440> people<00:11:37.680> have<00:11:37.839> a<00:11:38.000> sense<00:11:38.240> of<00:11:38.399> power<00:11:38.800> and 00:11:39.110 --> 00:11:39.120 align:start position:0% that people have a sense of power and 00:11:39.120 --> 00:11:41.990 align:start position:0% that people have a sense of power and control<00:11:39.600> when<00:11:39.920> they<00:11:40.399> interacting<00:11:40.959> with<00:11:41.200> you 00:11:41.990 --> 00:11:42.000 align:start position:0% control when they interacting with you 00:11:42.000 --> 00:11:44.310 align:start position:0% control when they interacting with you is<00:11:42.320> that<00:11:42.560> they<00:11:42.800> have<00:11:42.880> a<00:11:43.120> sense<00:11:43.360> of<00:11:43.519> choice. 00:11:44.310 --> 00:11:44.320 align:start position:0% is that they have a sense of choice. 00:11:44.320 --> 00:11:47.590 align:start position:0% is that they have a sense of choice. Now,<00:11:44.560> choice<00:11:44.880> is<00:11:45.200> not<00:11:45.519> just<00:11:45.839> about<00:11:47.200> making 00:11:47.590 --> 00:11:47.600 align:start position:0% Now, choice is not just about making 00:11:47.600 --> 00:11:49.590 align:start position:0% Now, choice is not just about making decisions<00:11:48.240> together<00:11:48.640> and<00:11:48.959> having<00:11:49.200> enough 00:11:49.590 --> 00:11:49.600 align:start position:0% decisions together and having enough 00:11:49.600 --> 00:11:51.910 align:start position:0% decisions together and having enough information<00:11:50.079> to<00:11:50.399> make<00:11:50.640> those<00:11:50.880> decisions. 00:11:51.910 --> 00:11:51.920 align:start position:0% information to make those decisions. 00:11:51.920 --> 00:11:54.230 align:start position:0% information to make those decisions. It's<00:11:52.160> really<00:11:52.480> feeling<00:11:52.800> like<00:11:53.600> things<00:11:53.839> are<00:11:54.079> not 00:11:54.230 --> 00:11:54.240 align:start position:0% It's really feeling like things are not 00:11:54.240 --> 00:11:56.470 align:start position:0% It's really feeling like things are not being<00:11:54.480> done<00:11:54.720> to<00:11:54.959> you,<00:11:55.600> but<00:11:55.839> you're<00:11:56.160> doing 00:11:56.470 --> 00:11:56.480 align:start position:0% being done to you, but you're doing 00:11:56.480 --> 00:11:59.030 align:start position:0% being done to you, but you're doing things<00:11:56.880> with<00:11:57.279> the<00:11:57.600> person<00:11:58.240> the<00:11:58.560> whole<00:11:58.800> way 00:11:59.030 --> 00:11:59.040 align:start position:0% things with the person the whole way 00:11:59.040 --> 00:12:02.230 align:start position:0% things with the person the whole way through<00:11:59.760> so<00:11:59.920> that<00:12:00.160> you<00:12:00.480> have<00:12:01.360> uh<00:12:01.760> enough 00:12:02.230 --> 00:12:02.240 align:start position:0% through so that you have uh enough 00:12:02.240 --> 00:12:04.470 align:start position:0% through so that you have uh enough information<00:12:02.880> and<00:12:03.200> you<00:12:03.360> feel<00:12:03.680> seen<00:12:04.079> enough 00:12:04.470 --> 00:12:04.480 align:start position:0% information and you feel seen enough 00:12:04.480 --> 00:12:06.710 align:start position:0% information and you feel seen enough that<00:12:04.800> you<00:12:04.959> feel<00:12:05.120> like<00:12:05.440> you're<00:12:05.760> a<00:12:06.000> team<00:12:06.320> working 00:12:06.710 --> 00:12:06.720 align:start position:0% that you feel like you're a team working 00:12:06.720 --> 00:12:08.310 align:start position:0% that you feel like you're a team working together. 00:12:08.310 --> 00:12:08.320 align:start position:0% together. 00:12:08.320 --> 00:12:10.150 align:start position:0% together. uh<00:12:08.880> and<00:12:09.200> that<00:12:09.440> means<00:12:09.680> that<00:12:09.839> you<00:12:10.000> have 00:12:10.150 --> 00:12:10.160 align:start position:0% uh and that means that you have 00:12:10.160 --> 00:12:12.790 align:start position:0% uh and that means that you have visibility<00:12:11.120> in<00:12:11.440> the<00:12:11.600> relationship<00:12:12.320> that<00:12:12.560> you 00:12:12.790 --> 00:12:12.800 align:start position:0% visibility in the relationship that you 00:12:12.800 --> 00:12:15.430 align:start position:0% visibility in the relationship that you have<00:12:12.880> a<00:12:13.120> voice<00:12:13.600> in<00:12:13.839> that<00:12:14.079> relationship<00:12:14.959> and<00:12:15.200> it 00:12:15.430 --> 00:12:15.440 align:start position:0% have a voice in that relationship and it 00:12:15.440 --> 00:12:18.949 align:start position:0% have a voice in that relationship and it may<00:12:15.600> mean<00:12:15.920> things<00:12:16.240> like<00:12:17.680> checking<00:12:18.160> in<00:12:18.639> and 00:12:18.949 --> 00:12:18.959 align:start position:0% may mean things like checking in and 00:12:18.959 --> 00:12:20.710 align:start position:0% may mean things like checking in and making<00:12:19.360> sure<00:12:19.519> that<00:12:19.839> what<00:12:20.079> you're<00:12:20.320> doing<00:12:20.560> with 00:12:20.710 --> 00:12:20.720 align:start position:0% making sure that what you're doing with 00:12:20.720 --> 00:12:23.110 align:start position:0% making sure that what you're doing with that<00:12:21.040> person<00:12:21.360> works<00:12:21.680> for<00:12:22.000> them<00:12:22.160> and<00:12:22.480> fits<00:12:22.880> for 00:12:23.110 --> 00:12:23.120 align:start position:0% that person works for them and fits for 00:12:23.120 --> 00:12:25.750 align:start position:0% that person works for them and fits for them.<00:12:23.839> So<00:12:24.160> there<00:12:24.399> is<00:12:24.560> very<00:12:24.880> good<00:12:25.120> evidence<00:12:25.600> for 00:12:25.750 --> 00:12:25.760 align:start position:0% them. So there is very good evidence for 00:12:25.760 --> 00:12:28.629 align:start position:0% them. So there is very good evidence for example<00:12:26.160> in<00:12:26.480> counseling<00:12:27.040> that<00:12:27.680> asking<00:12:28.160> every 00:12:28.629 --> 00:12:28.639 align:start position:0% example in counseling that asking every 00:12:28.639 --> 00:12:31.350 align:start position:0% example in counseling that asking every session<00:12:29.040> or<00:12:29.360> every<00:12:29.680> other<00:12:30.000> session<00:12:30.720> are<00:12:30.959> we<00:12:31.120> on 00:12:31.350 --> 00:12:31.360 align:start position:0% session or every other session are we on 00:12:31.360 --> 00:12:33.910 align:start position:0% session or every other session are we on the<00:12:31.519> same<00:12:31.760> page<00:12:32.160> here?<00:12:32.959> Uh,<00:12:33.519> is<00:12:33.760> there 00:12:33.910 --> 00:12:33.920 align:start position:0% the same page here? Uh, is there 00:12:33.920 --> 00:12:35.670 align:start position:0% the same page here? Uh, is there anything<00:12:34.320> that's<00:12:34.639> getting<00:12:34.880> in<00:12:35.040> the<00:12:35.200> way<00:12:35.360> of 00:12:35.670 --> 00:12:35.680 align:start position:0% anything that's getting in the way of 00:12:35.680 --> 00:12:39.110 align:start position:0% anything that's getting in the way of you<00:12:35.920> feeling<00:12:36.240> comfortable<00:12:36.720> with<00:12:37.040> me?<00:12:37.839> Uh,<00:12:38.639> but 00:12:39.110 --> 00:12:39.120 align:start position:0% you feeling comfortable with me? Uh, but 00:12:39.120 --> 00:12:41.269 align:start position:0% you feeling comfortable with me? Uh, but asking<00:12:39.519> those<00:12:39.839> question<00:12:40.240> making<00:12:40.560> them<00:12:40.800> overt 00:12:41.269 --> 00:12:41.279 align:start position:0% asking those question making them overt 00:12:41.279 --> 00:12:43.269 align:start position:0% asking those question making them overt is<00:12:41.519> so<00:12:41.760> incredibly<00:12:42.399> important<00:12:42.880> for<00:12:43.120> the 00:12:43.269 --> 00:12:43.279 align:start position:0% is so incredibly important for the 00:12:43.279 --> 00:12:45.030 align:start position:0% is so incredibly important for the person<00:12:43.519> to<00:12:43.680> feel<00:12:43.920> like<00:12:44.079> they<00:12:44.320> can<00:12:44.560> say,<00:12:44.720> "Oh, 00:12:45.030 --> 00:12:45.040 align:start position:0% person to feel like they can say, "Oh, 00:12:45.040 --> 00:12:46.550 align:start position:0% person to feel like they can say, "Oh, I've<00:12:45.279> changed<00:12:45.519> my<00:12:45.680> mind.<00:12:45.920> No,<00:12:46.160> I<00:12:46.320> don't<00:12:46.480> think 00:12:46.550 --> 00:12:46.560 align:start position:0% I've changed my mind. No, I don't think 00:12:46.560 --> 00:12:49.190 align:start position:0% I've changed my mind. No, I don't think you<00:12:46.800> get<00:12:46.959> my<00:12:47.200> point<00:12:47.360> of<00:12:47.519> view."<00:12:48.480> It's<00:12:48.720> also,<00:12:49.040> as 00:12:49.190 --> 00:12:49.200 align:start position:0% you get my point of view." It's also, as 00:12:49.200 --> 00:12:51.509 align:start position:0% you get my point of view." It's also, as I<00:12:49.360> said<00:12:49.600> before,<00:12:49.839> about<00:12:50.160> predictability<00:12:51.200> and 00:12:51.509 --> 00:12:51.519 align:start position:0% I said before, about predictability and 00:12:51.519 --> 00:12:54.150 align:start position:0% I said before, about predictability and knowing<00:12:51.839> what<00:12:52.079> to<00:12:52.320> expect<00:12:52.720> and<00:12:53.040> what's<00:12:53.440> next. 00:12:54.150 --> 00:12:54.160 align:start position:0% knowing what to expect and what's next. 00:12:54.160 --> 00:12:56.550 align:start position:0% knowing what to expect and what's next. And<00:12:54.399> it's<00:12:54.639> not<00:12:54.880> just<00:12:55.120> about<00:12:56.079> setting 00:12:56.550 --> 00:12:56.560 align:start position:0% And it's not just about setting 00:12:56.560 --> 00:12:58.710 align:start position:0% And it's not just about setting expectation<00:12:57.360> by<00:12:57.680> providing<00:12:58.240> information 00:12:58.710 --> 00:12:58.720 align:start position:0% expectation by providing information 00:12:58.720 --> 00:13:00.310 align:start position:0% expectation by providing information about<00:12:58.959> what's<00:12:59.279> going<00:12:59.360> to<00:12:59.440> happen<00:12:59.680> next.<00:13:00.079> It's 00:13:00.310 --> 00:13:00.320 align:start position:0% about what's going to happen next. It's 00:13:00.320 --> 00:13:03.190 align:start position:0% about what's going to happen next. It's also<00:13:00.720> doing<00:13:00.959> what<00:13:01.440> you<00:13:01.680> say<00:13:01.920> you<00:13:02.160> will<00:13:02.320> do<00:13:02.800> of 00:13:03.190 --> 00:13:03.200 align:start position:0% also doing what you say you will do of 00:13:03.200 --> 00:13:05.110 align:start position:0% also doing what you say you will do of not<00:13:03.519> overpromising. 00:13:05.110 --> 00:13:05.120 align:start position:0% not overpromising. 00:13:05.120 --> 00:13:09.190 align:start position:0% not overpromising. Uh<00:13:06.000> really<00:13:06.800> making<00:13:07.200> sure<00:13:07.440> that<00:13:07.680> the<00:13:08.000> person<00:13:08.959> is 00:13:09.190 --> 00:13:09.200 align:start position:0% Uh really making sure that the person is 00:13:09.200 --> 00:13:11.509 align:start position:0% Uh really making sure that the person is able<00:13:09.519> to<00:13:09.760> also<00:13:10.160> sit<00:13:10.399> with<00:13:10.800> information<00:13:11.200> and 00:13:11.509 --> 00:13:11.519 align:start position:0% able to also sit with information and 00:13:11.519 --> 00:13:14.470 align:start position:0% able to also sit with information and digest<00:13:12.000> it.<00:13:12.959> Uh<00:13:13.360> not<00:13:13.680> rushing<00:13:14.160> through 00:13:14.470 --> 00:13:14.480 align:start position:0% digest it. Uh not rushing through 00:13:14.480 --> 00:13:16.870 align:start position:0% digest it. Uh not rushing through explanation,<00:13:15.279> those<00:13:15.519> sorts<00:13:15.760> of<00:13:15.920> things.<00:13:16.639> And 00:13:16.870 --> 00:13:16.880 align:start position:0% explanation, those sorts of things. And 00:13:16.880 --> 00:13:19.110 align:start position:0% explanation, those sorts of things. And also<00:13:17.200> making<00:13:17.440> sure<00:13:17.600> you've<00:13:17.839> got<00:13:18.160> a<00:13:18.399> practical 00:13:19.110 --> 00:13:19.120 align:start position:0% also making sure you've got a practical 00:13:19.120 --> 00:13:22.629 align:start position:0% also making sure you've got a practical fit<00:13:19.440> with<00:13:20.560> the<00:13:20.959> person<00:13:21.360> you're<00:13:21.760> working<00:13:22.000> with. 00:13:22.629 --> 00:13:22.639 align:start position:0% fit with the person you're working with. 00:13:22.639 --> 00:13:24.629 align:start position:0% fit with the person you're working with. Are<00:13:22.800> you<00:13:22.959> giving<00:13:23.360> information<00:13:23.920> choices<00:13:24.399> that 00:13:24.629 --> 00:13:24.639 align:start position:0% Are you giving information choices that 00:13:24.639 --> 00:13:27.990 align:start position:0% Are you giving information choices that fit<00:13:24.959> with<00:13:25.760> their<00:13:26.079> context<00:13:26.560> and<00:13:26.880> their<00:13:27.120> needs? 00:13:27.990 --> 00:13:28.000 align:start position:0% fit with their context and their needs? 00:13:28.000 --> 00:13:29.590 align:start position:0% fit with their context and their needs? Uh<00:13:28.320> for<00:13:28.480> example,<00:13:28.959> thinking<00:13:29.200> about<00:13:29.360> the 00:13:29.590 --> 00:13:29.600 align:start position:0% Uh for example, thinking about the 00:13:29.600 --> 00:13:31.190 align:start position:0% Uh for example, thinking about the effects<00:13:29.839> of<00:13:30.079> trauma<00:13:30.399> and<00:13:30.639> how<00:13:30.800> that<00:13:31.040> might 00:13:31.190 --> 00:13:31.200 align:start position:0% effects of trauma and how that might 00:13:31.200 --> 00:13:33.829 align:start position:0% effects of trauma and how that might impact<00:13:31.600> on<00:13:31.760> that<00:13:32.079> person.<00:13:32.959> You<00:13:33.120> know,<00:13:33.440> are<00:13:33.680> you 00:13:33.829 --> 00:13:33.839 align:start position:0% impact on that person. You know, are you 00:13:33.839 --> 00:13:35.509 align:start position:0% impact on that person. You know, are you asking<00:13:34.160> them<00:13:34.399> to<00:13:34.639> do<00:13:34.880> things<00:13:35.120> when<00:13:35.360> you 00:13:35.509 --> 00:13:35.519 align:start position:0% asking them to do things when you 00:13:35.519 --> 00:13:37.509 align:start position:0% asking them to do things when you haven't<00:13:35.760> addressed<00:13:36.160> avoidance<00:13:36.959> and<00:13:37.200> they 00:13:37.509 --> 00:13:37.519 align:start position:0% haven't addressed avoidance and they 00:13:37.519 --> 00:13:39.590 align:start position:0% haven't addressed avoidance and they they're<00:13:37.839> doing<00:13:38.079> everything<00:13:38.560> they<00:13:38.880> can<00:13:39.040> to<00:13:39.360> not 00:13:39.590 --> 00:13:39.600 align:start position:0% they're doing everything they can to not 00:13:39.600 --> 00:13:43.430 align:start position:0% they're doing everything they can to not feel,<00:13:40.000> think,<00:13:40.480> or<00:13:41.440> avoid<00:13:42.560> reminders<00:13:43.040> of<00:13:43.200> the 00:13:43.430 --> 00:13:43.440 align:start position:0% feel, think, or avoid reminders of the 00:13:43.440 --> 00:13:45.030 align:start position:0% feel, think, or avoid reminders of the trauma<00:13:43.839> and<00:13:44.079> you're<00:13:44.320> asking<00:13:44.639> them<00:13:44.880> to 00:13:45.030 --> 00:13:45.040 align:start position:0% trauma and you're asking them to 00:13:45.040 --> 00:13:46.629 align:start position:0% trauma and you're asking them to confront<00:13:45.440> something<00:13:45.760> they're<00:13:46.079> not<00:13:46.240> ready<00:13:46.399> to 00:13:46.629 --> 00:13:46.639 align:start position:0% confront something they're not ready to 00:13:46.639 --> 00:13:49.430 align:start position:0% confront something they're not ready to confront?<00:13:47.200> Or<00:13:47.760> are<00:13:48.000> you<00:13:48.480> aware<00:13:48.880> they're<00:13:49.120> not 00:13:49.430 --> 00:13:49.440 align:start position:0% confront? Or are you aware they're not 00:13:49.440 --> 00:13:51.030 align:start position:0% confront? Or are you aware they're not their<00:13:49.680> literacy<00:13:50.079> has<00:13:50.320> been<00:13:50.480> impacted<00:13:50.880> by 00:13:51.030 --> 00:13:51.040 align:start position:0% their literacy has been impacted by 00:13:51.040 --> 00:13:53.110 align:start position:0% their literacy has been impacted by trauma,<00:13:51.440> but<00:13:51.680> you<00:13:51.920> haven't<00:13:52.240> thought<00:13:52.480> about<00:13:52.800> to 00:13:53.110 --> 00:13:53.120 align:start position:0% trauma, but you haven't thought about to 00:13:53.120 --> 00:13:54.790 align:start position:0% trauma, but you haven't thought about to what<00:13:53.360> degree<00:13:53.680> it's<00:13:54.000> been<00:13:54.160> impacted<00:13:54.560> and 00:13:54.790 --> 00:13:54.800 align:start position:0% what degree it's been impacted and 00:13:54.800 --> 00:13:56.550 align:start position:0% what degree it's been impacted and what's<00:13:55.120> difficult<00:13:55.519> for<00:13:55.760> them.<00:13:56.160> Is<00:13:56.320> it 00:13:56.550 --> 00:13:56.560 align:start position:0% what's difficult for them. Is it 00:13:56.560 --> 00:13:59.110 align:start position:0% what's difficult for them. Is it writing?<00:13:57.040> Is<00:13:57.199> it<00:13:57.440> reading?<00:13:58.320> Is<00:13:58.480> it<00:13:58.720> certain 00:13:59.110 --> 00:13:59.120 align:start position:0% writing? Is it reading? Is it certain 00:13:59.120 --> 00:14:01.910 align:start position:0% writing? Is it reading? Is it certain language<00:13:59.519> that's<00:13:59.839> hard?<00:14:00.240> For<00:14:00.320> example,<00:14:01.600> next 00:14:01.910 --> 00:14:01.920 align:start position:0% language that's hard? For example, next 00:14:01.920 --> 00:14:05.030 align:start position:0% language that's hard? For example, next slide. 00:14:05.030 --> 00:14:05.040 align:start position:0% 00:14:05.040 --> 00:14:07.189 align:start position:0% The<00:14:05.279> other<00:14:05.519> thing<00:14:05.680> that's<00:14:06.240> important<00:14:06.880> in 00:14:07.189 --> 00:14:07.199 align:start position:0% The other thing that's important in 00:14:07.199 --> 00:14:09.430 align:start position:0% The other thing that's important in trauma<00:14:07.600> informed<00:14:08.160> practice<00:14:08.720> is<00:14:09.120> really 00:14:09.430 --> 00:14:09.440 align:start position:0% trauma informed practice is really 00:14:09.440 --> 00:14:11.590 align:start position:0% trauma informed practice is really thinking<00:14:09.839> about<00:14:10.560> how<00:14:10.880> you're<00:14:11.120> going<00:14:11.279> to<00:14:11.360> help 00:14:11.590 --> 00:14:11.600 align:start position:0% thinking about how you're going to help 00:14:11.600 --> 00:14:14.310 align:start position:0% thinking about how you're going to help the<00:14:11.839> person<00:14:12.240> share<00:14:12.800> their<00:14:13.360> experiences<00:14:14.000> of 00:14:14.310 --> 00:14:14.320 align:start position:0% the person share their experiences of 00:14:14.320 --> 00:14:17.590 align:start position:0% the person share their experiences of trauma<00:14:15.040> in<00:14:15.279> a<00:14:15.440> way<00:14:15.600> that<00:14:15.760> feels<00:14:16.160> safe<00:14:17.199> uh<00:14:17.279> and 00:14:17.590 --> 00:14:17.600 align:start position:0% trauma in a way that feels safe uh and 00:14:17.600 --> 00:14:20.310 align:start position:0% trauma in a way that feels safe uh and comfortable<00:14:18.160> for<00:14:18.399> them.<00:14:19.199> And<00:14:19.519> the<00:14:19.839> key<00:14:20.160> thing 00:14:20.310 --> 00:14:20.320 align:start position:0% comfortable for them. And the key thing 00:14:20.320 --> 00:14:22.629 align:start position:0% comfortable for them. And the key thing to<00:14:20.560> that<00:14:20.800> is<00:14:21.040> really<00:14:21.360> being<00:14:21.680> clear<00:14:22.000> about<00:14:22.240> the 00:14:22.629 --> 00:14:22.639 align:start position:0% to that is really being clear about the 00:14:22.639 --> 00:14:28.230 align:start position:0% to that is really being clear about the the<00:14:22.720> the<00:14:23.600> purpose<00:14:24.720> of<00:14:25.680> being<00:14:26.480> uh<00:14:26.639> trauma<00:14:27.680> uh<00:14:27.839> to 00:14:28.230 --> 00:14:28.240 align:start position:0% the the purpose of being uh trauma uh to 00:14:28.240 --> 00:14:30.230 align:start position:0% the the purpose of being uh trauma uh to sharing<00:14:28.639> the<00:14:28.880> trauma<00:14:29.279> and<00:14:29.760> uh<00:14:29.920> what's 00:14:30.230 --> 00:14:30.240 align:start position:0% sharing the trauma and uh what's 00:14:30.240 --> 00:14:33.829 align:start position:0% sharing the trauma and uh what's happened<00:14:30.639> for<00:14:30.880> that<00:14:31.120> person.<00:14:32.240> So<00:14:33.279> uh<00:14:33.600> that 00:14:33.829 --> 00:14:33.839 align:start position:0% happened for that person. So uh that 00:14:33.839 --> 00:14:35.990 align:start position:0% happened for that person. So uh that means<00:14:34.240> making<00:14:34.560> sure<00:14:34.720> you<00:14:34.959> don't<00:14:35.519> you<00:14:35.839> don't 00:14:35.990 --> 00:14:36.000 align:start position:0% means making sure you don't you don't 00:14:36.000 --> 00:14:38.230 align:start position:0% means making sure you don't you don't have<00:14:36.560> different<00:14:37.040> expectation<00:14:37.600> about<00:14:37.920> what<00:14:38.079> it 00:14:38.230 --> 00:14:38.240 align:start position:0% have different expectation about what it 00:14:38.240 --> 00:14:40.790 align:start position:0% have different expectation about what it means<00:14:38.399> to<00:14:38.639> share<00:14:38.800> the<00:14:39.040> trauma<00:14:40.000> and<00:14:40.240> that<00:14:40.480> means 00:14:40.790 --> 00:14:40.800 align:start position:0% means to share the trauma and that means 00:14:40.800 --> 00:14:42.389 align:start position:0% means to share the trauma and that means thinking<00:14:41.040> about<00:14:41.360> why<00:14:41.600> am<00:14:41.680> I<00:14:41.839> asking<00:14:42.079> those 00:14:42.389 --> 00:14:42.399 align:start position:0% thinking about why am I asking those 00:14:42.399 --> 00:14:44.710 align:start position:0% thinking about why am I asking those question<00:14:42.800> is<00:14:42.959> it<00:14:43.120> to<00:14:43.279> understand<00:14:43.760> symptoms<00:14:44.480> is 00:14:44.710 --> 00:14:44.720 align:start position:0% question is it to understand symptoms is 00:14:44.720 --> 00:14:48.870 align:start position:0% question is it to understand symptoms is it<00:14:44.959> to<00:14:46.079> think<00:14:46.399> about<00:14:47.440> you<00:14:47.680> know<00:14:48.160> what<00:14:48.480> might 00:14:48.870 --> 00:14:48.880 align:start position:0% it to think about you know what might 00:14:48.880 --> 00:14:53.509 align:start position:0% it to think about you know what might impact<00:14:50.000> the<00:14:50.399> experience<00:14:51.199> of<00:14:52.160> the<00:14:52.480> therapy<00:14:53.199> or 00:14:53.509 --> 00:14:53.519 align:start position:0% impact the experience of the therapy or 00:14:53.519 --> 00:14:55.590 align:start position:0% impact the experience of the therapy or the<00:14:53.760> support<00:14:54.079> that<00:14:54.399> I'm<00:14:54.639> providing<00:14:55.199> like<00:14:55.440> I 00:14:55.590 --> 00:14:55.600 align:start position:0% the support that I'm providing like I 00:14:55.600 --> 00:14:58.550 align:start position:0% the support that I'm providing like I need<00:14:55.760> to<00:14:55.920> know<00:14:56.160> that<00:14:57.199> the<00:14:57.839> you<00:14:58.000> know<00:14:58.160> certain 00:14:58.550 --> 00:14:58.560 align:start position:0% need to know that the you know certain 00:14:58.560 --> 00:15:00.310 align:start position:0% need to know that the you know certain smells<00:14:58.880> or<00:14:59.199> certain<00:14:59.519> interactions<00:15:00.079> are 00:15:00.310 --> 00:15:00.320 align:start position:0% smells or certain interactions are 00:15:00.320 --> 00:15:02.150 align:start position:0% smells or certain interactions are really<00:15:00.639> feeling<00:15:00.959> threatening<00:15:01.360> for<00:15:01.760> them,<00:15:02.000> for 00:15:02.150 --> 00:15:02.160 align:start position:0% really feeling threatening for them, for 00:15:02.160 --> 00:15:05.350 align:start position:0% really feeling threatening for them, for example,<00:15:03.440> or<00:15:03.760> is<00:15:03.920> it<00:15:04.160> to<00:15:04.480> help<00:15:04.720> them<00:15:05.040> feel 00:15:05.350 --> 00:15:05.360 align:start position:0% example, or is it to help them feel 00:15:05.360 --> 00:15:09.110 align:start position:0% example, or is it to help them feel seen,<00:15:05.920> feel<00:15:06.720> like<00:15:07.040> you<00:15:08.000> um<00:15:08.480> you<00:15:08.720> know<00:15:08.880> what 00:15:09.110 --> 00:15:09.120 align:start position:0% seen, feel like you um you know what 00:15:09.120 --> 00:15:10.550 align:start position:0% seen, feel like you um you know what they've<00:15:09.360> been<00:15:09.519> through<00:15:09.760> and<00:15:10.000> it<00:15:10.160> helps<00:15:10.399> you 00:15:10.550 --> 00:15:10.560 align:start position:0% they've been through and it helps you 00:15:10.560 --> 00:15:12.870 align:start position:0% they've been through and it helps you acknowledge<00:15:11.120> their<00:15:11.360> strength<00:15:11.920> and<00:15:12.399> that<00:15:12.639> you 00:15:12.870 --> 00:15:12.880 align:start position:0% acknowledge their strength and that you 00:15:12.880 --> 00:15:16.310 align:start position:0% acknowledge their strength and that you can<00:15:13.120> and<00:15:13.519> create<00:15:13.920> hope<00:15:14.320> that<00:15:14.560> we<00:15:14.800> can 00:15:16.310 --> 00:15:16.320 align:start position:0% can and create hope that we can 00:15:16.320 --> 00:15:18.069 align:start position:0% can and create hope that we can talk<00:15:16.560> about<00:15:16.800> these<00:15:17.120> things<00:15:17.360> and<00:15:17.680> it's<00:15:17.920> going 00:15:18.069 --> 00:15:18.079 align:start position:0% talk about these things and it's going 00:15:18.079 --> 00:15:19.829 align:start position:0% talk about these things and it's going to<00:15:18.160> be<00:15:18.480> it's<00:15:18.720> not<00:15:18.959> going<00:15:19.040> to<00:15:19.199> destroy<00:15:19.519> you. 00:15:19.829 --> 00:15:19.839 align:start position:0% to be it's not going to destroy you. 00:15:19.839 --> 00:15:22.389 align:start position:0% to be it's not going to destroy you. It's<00:15:20.000> not<00:15:20.160> going<00:15:20.320> to<00:15:20.480> be<00:15:21.120> very<00:15:21.519> difficult<00:15:22.079> and 00:15:22.389 --> 00:15:22.399 align:start position:0% It's not going to be very difficult and 00:15:22.399 --> 00:15:24.790 align:start position:0% It's not going to be very difficult and it's<00:15:22.639> not<00:15:23.040> doesn't<00:15:23.440> have<00:15:23.680> to<00:15:23.839> be<00:15:24.000> a<00:15:24.240> secret<00:15:24.560> for 00:15:24.790 --> 00:15:24.800 align:start position:0% it's not doesn't have to be a secret for 00:15:24.800 --> 00:15:26.389 align:start position:0% it's not doesn't have to be a secret for you. 00:15:26.389 --> 00:15:26.399 align:start position:0% you. 00:15:26.399 --> 00:15:30.389 align:start position:0% you. Uh<00:15:27.120> so<00:15:27.519> being<00:15:27.839> very<00:15:28.240> clear<00:15:28.639> around<00:15:29.920> if<00:15:30.160> I'm 00:15:30.389 --> 00:15:30.399 align:start position:0% Uh so being very clear around if I'm 00:15:30.399 --> 00:15:32.310 align:start position:0% Uh so being very clear around if I'm asking<00:15:30.800> someone<00:15:31.040> to<00:15:31.440> share<00:15:31.680> their<00:15:31.920> story, 00:15:32.310 --> 00:15:32.320 align:start position:0% asking someone to share their story, 00:15:32.320 --> 00:15:35.350 align:start position:0% asking someone to share their story, what<00:15:32.560> does<00:15:32.800> that<00:15:33.040> mean<00:15:34.000> is<00:15:34.320> really<00:15:34.720> really 00:15:35.350 --> 00:15:35.360 align:start position:0% what does that mean is really really 00:15:35.360 --> 00:15:38.150 align:start position:0% what does that mean is really really important<00:15:36.240> to<00:15:36.560> think<00:15:36.800> about<00:15:37.279> and<00:15:37.519> to<00:15:37.760> do<00:15:37.920> that 00:15:38.150 --> 00:15:38.160 align:start position:0% important to think about and to do that 00:15:38.160 --> 00:15:40.550 align:start position:0% important to think about and to do that with<00:15:38.399> a<00:15:38.720> person<00:15:39.040> when<00:15:39.279> you<00:15:39.519> can<00:15:40.079> if<00:15:40.320> they're 00:15:40.550 --> 00:15:40.560 align:start position:0% with a person when you can if they're 00:15:40.560 --> 00:15:42.470 align:start position:0% with a person when you can if they're not<00:15:40.720> feeling<00:15:41.040> too<00:15:41.279> overwhelmed.<00:15:42.079> actually 00:15:42.470 --> 00:15:42.480 align:start position:0% not feeling too overwhelmed. actually 00:15:42.480 --> 00:15:45.670 align:start position:0% not feeling too overwhelmed. actually saying,<00:15:42.800> you<00:15:43.040> know,<00:15:43.760> um<00:15:44.560> uh<00:15:44.800> for<00:15:44.880> example,<00:15:45.440> I'd 00:15:45.670 --> 00:15:45.680 align:start position:0% saying, you know, um uh for example, I'd 00:15:45.680 --> 00:15:48.230 align:start position:0% saying, you know, um uh for example, I'd like<00:15:45.839> to<00:15:46.079> hear<00:15:46.560> about<00:15:47.440> uh<00:15:47.600> what<00:15:47.839> happened<00:15:48.079> to 00:15:48.230 --> 00:15:48.240 align:start position:0% like to hear about uh what happened to 00:15:48.240 --> 00:15:50.550 align:start position:0% like to hear about uh what happened to you<00:15:48.480> so<00:15:48.720> I<00:15:48.880> can<00:15:49.040> understand 00:15:50.550 --> 00:15:50.560 align:start position:0% you so I can understand 00:15:50.560 --> 00:15:53.350 align:start position:0% you so I can understand how,<00:15:51.519> you<00:15:51.600> know,<00:15:51.759> the<00:15:52.000> lack<00:15:52.240> of<00:15:52.399> sleep<00:15:52.720> and<00:15:53.040> the 00:15:53.350 --> 00:15:53.360 align:start position:0% how, you know, the lack of sleep and the 00:15:53.360 --> 00:15:55.430 align:start position:0% how, you know, the lack of sleep and the the<00:15:53.519> fear<00:15:53.839> you've<00:15:54.240> told<00:15:54.399> me<00:15:54.639> about<00:15:55.120> really 00:15:55.430 --> 00:15:55.440 align:start position:0% the fear you've told me about really 00:15:55.440 --> 00:15:57.990 align:start position:0% the fear you've told me about really impacts<00:15:55.839> on<00:15:56.000> you,<00:15:56.320> for<00:15:56.399> example. 00:15:57.990 --> 00:15:58.000 align:start position:0% impacts on you, for example. 00:15:58.000 --> 00:16:00.949 align:start position:0% impacts on you, for example. Um<00:15:59.040> how<00:15:59.360> does<00:15:59.519> that<00:15:59.759> sound<00:16:00.000> to<00:16:00.160> you?<00:16:00.480> You<00:16:00.639> know, 00:16:00.949 --> 00:16:00.959 align:start position:0% Um how does that sound to you? You know, 00:16:00.959 --> 00:16:02.550 align:start position:0% Um how does that sound to you? You know, were<00:16:01.199> there<00:16:01.360> other<00:16:01.680> times<00:16:01.920> you<00:16:02.160> shared<00:16:02.399> your 00:16:02.550 --> 00:16:02.560 align:start position:0% were there other times you shared your 00:16:02.560 --> 00:16:04.629 align:start position:0% were there other times you shared your trauma?<00:16:02.959> What<00:16:03.120> was<00:16:03.279> that<00:16:03.440> like<00:16:03.680> for<00:16:03.920> you? 00:16:04.629 --> 00:16:04.639 align:start position:0% trauma? What was that like for you? 00:16:04.639 --> 00:16:08.150 align:start position:0% trauma? What was that like for you? Yeah.<00:16:05.920> Uh<00:16:06.320> can<00:16:06.560> you<00:16:06.959> go<00:16:07.199> to<00:16:07.360> the<00:16:07.519> next<00:16:07.759> slide, 00:16:08.150 --> 00:16:08.160 align:start position:0% Yeah. Uh can you go to the next slide, 00:16:08.160 --> 00:16:10.150 align:start position:0% Yeah. Uh can you go to the next slide, please? 00:16:10.150 --> 00:16:10.160 align:start position:0% please? 00:16:10.160 --> 00:16:12.550 align:start position:0% please? So<00:16:10.240> there<00:16:10.480> are<00:16:10.560> some<00:16:10.800> key<00:16:10.959> issues<00:16:11.360> to<00:16:11.600> disc<00:16:12.240> to 00:16:12.550 --> 00:16:12.560 align:start position:0% So there are some key issues to disc to 00:16:12.560 --> 00:16:15.670 align:start position:0% So there are some key issues to disc to consider<00:16:13.199> when<00:16:13.680> you're<00:16:14.800> uh<00:16:15.120> talking<00:16:15.440> about 00:16:15.670 --> 00:16:15.680 align:start position:0% consider when you're uh talking about 00:16:15.680 --> 00:16:18.470 align:start position:0% consider when you're uh talking about trauma<00:16:16.079> with<00:16:16.320> someone.<00:16:17.360> One<00:16:17.600> might<00:16:17.920> be<00:16:18.320> you 00:16:18.470 --> 00:16:18.480 align:start position:0% trauma with someone. One might be you 00:16:18.480 --> 00:16:21.030 align:start position:0% trauma with someone. One might be you know<00:16:19.120> how<00:16:19.519> what<00:16:19.839> makes<00:16:20.000> it<00:16:20.240> safe<00:16:20.480> for<00:16:20.639> a<00:16:20.800> person 00:16:21.030 --> 00:16:21.040 align:start position:0% know how what makes it safe for a person 00:16:21.040 --> 00:16:23.749 align:start position:0% know how what makes it safe for a person to<00:16:21.279> disclose.<00:16:22.000> So<00:16:22.560> are<00:16:22.800> you<00:16:22.959> in<00:16:23.120> a<00:16:23.360> place<00:16:23.519> where 00:16:23.749 --> 00:16:23.759 align:start position:0% to disclose. So are you in a place where 00:16:23.759 --> 00:16:27.110 align:start position:0% to disclose. So are you in a place where you<00:16:23.920> can<00:16:24.560> uh<00:16:25.600> slow<00:16:25.920> things<00:16:26.240> down<00:16:26.560> and<00:16:26.800> really 00:16:27.110 --> 00:16:27.120 align:start position:0% you can uh slow things down and really 00:16:27.120 --> 00:16:28.790 align:start position:0% you can uh slow things down and really give<00:16:27.360> time<00:16:27.600> to<00:16:27.839> people<00:16:28.079> to<00:16:28.320> share<00:16:28.560> their 00:16:28.790 --> 00:16:28.800 align:start position:0% give time to people to share their 00:16:28.800 --> 00:16:31.110 align:start position:0% give time to people to share their story?<00:16:29.440> Do<00:16:29.600> you<00:16:29.759> have<00:16:29.920> the<00:16:30.160> skills?<00:16:30.880> Do<00:16:31.040> you 00:16:31.110 --> 00:16:31.120 align:start position:0% story? Do you have the skills? Do you 00:16:31.120 --> 00:16:35.030 align:start position:0% story? Do you have the skills? Do you know<00:16:31.279> how<00:16:31.519> to<00:16:31.680> contain<00:16:32.079> it<00:16:32.480> and<00:16:32.800> to<00:16:33.920> um<00:16:34.639> shift 00:16:35.030 --> 00:16:35.040 align:start position:0% know how to contain it and to um shift 00:16:35.040 --> 00:16:36.790 align:start position:0% know how to contain it and to um shift the<00:16:35.279> person<00:16:35.519> away<00:16:35.759> from<00:16:35.920> the<00:16:36.160> story<00:16:36.399> if<00:16:36.639> they 00:16:36.790 --> 00:16:36.800 align:start position:0% the person away from the story if they 00:16:36.800 --> 00:16:39.590 align:start position:0% the person away from the story if they don't<00:16:36.959> feel<00:16:37.199> safe<00:16:37.519> telling<00:16:37.839> you<00:16:38.079> that<00:16:38.560> story? 00:16:39.590 --> 00:16:39.600 align:start position:0% don't feel safe telling you that story? 00:16:39.600 --> 00:16:42.870 align:start position:0% don't feel safe telling you that story? Um,<00:16:40.320> and<00:16:41.199> very<00:16:41.519> very<00:16:41.839> importantly,<00:16:42.560> how<00:16:42.720> do 00:16:42.870 --> 00:16:42.880 align:start position:0% Um, and very very importantly, how do 00:16:42.880 --> 00:16:44.230 align:start position:0% Um, and very very importantly, how do you<00:16:43.040> make<00:16:43.120> sure<00:16:43.279> that<00:16:43.519> someone<00:16:43.759> doesn't<00:16:44.079> have 00:16:44.230 --> 00:16:44.240 align:start position:0% you make sure that someone doesn't have 00:16:44.240 --> 00:16:46.870 align:start position:0% you make sure that someone doesn't have to<00:16:44.399> tell<00:16:44.560> their<00:16:44.880> story<00:16:45.199> over<00:16:45.519> and<00:16:45.759> over<00:16:46.079> again? 00:16:46.870 --> 00:16:46.880 align:start position:0% to tell their story over and over again? 00:16:46.880 --> 00:16:48.629 align:start position:0% to tell their story over and over again? And<00:16:47.120> that<00:16:47.360> means<00:16:47.680> being<00:16:47.920> very<00:16:48.160> clear<00:16:48.399> about 00:16:48.629 --> 00:16:48.639 align:start position:0% And that means being very clear about 00:16:48.639 --> 00:16:50.790 align:start position:0% And that means being very clear about how<00:16:48.880> you<00:16:49.040> share<00:16:49.279> information,<00:16:49.920> how<00:16:50.160> you<00:16:50.399> use 00:16:50.790 --> 00:16:50.800 align:start position:0% how you share information, how you use 00:16:50.800 --> 00:16:54.150 align:start position:0% how you share information, how you use information.<00:16:52.240> Um,<00:16:53.040> and<00:16:53.279> the<00:16:53.600> person<00:16:53.920> being 00:16:54.150 --> 00:16:54.160 align:start position:0% information. Um, and the person being 00:16:54.160 --> 00:16:56.870 align:start position:0% information. Um, and the person being very<00:16:54.480> clear<00:16:54.800> how<00:16:55.040> you<00:16:55.199> share<00:16:55.600> and<00:16:56.079> and<00:16:56.399> record 00:16:56.870 --> 00:16:56.880 align:start position:0% very clear how you share and and record 00:16:56.880 --> 00:16:59.030 align:start position:0% very clear how you share and and record that<00:16:57.279> keep<00:16:57.519> a<00:16:57.759> record<00:16:58.000> of<00:16:58.160> that<00:16:58.480> information 00:16:59.030 --> 00:16:59.040 align:start position:0% that keep a record of that information 00:16:59.040 --> 00:17:01.670 align:start position:0% that keep a record of that information as<00:16:59.279> well.<00:17:00.240> some<00:17:00.480> of<00:17:00.560> the<00:17:00.800> tools<00:17:01.199> that<00:17:01.440> I 00:17:01.670 --> 00:17:01.680 align:start position:0% as well. some of the tools that I 00:17:01.680 --> 00:17:06.870 align:start position:0% as well. some of the tools that I mentioned<00:17:02.720> uh<00:17:02.880> have<00:17:03.120> tools<00:17:03.519> for<00:17:03.759> both<00:17:05.039> um 00:17:06.870 --> 00:17:06.880 align:start position:0% mentioned uh have tools for both um 00:17:06.880 --> 00:17:10.069 align:start position:0% mentioned uh have tools for both um workers<00:17:07.439> but<00:17:07.760> also<00:17:08.400> for<00:17:09.039> service<00:17:09.520> users 00:17:10.069 --> 00:17:10.079 align:start position:0% workers but also for service users 00:17:10.079 --> 00:17:12.470 align:start position:0% workers but also for service users around<00:17:10.480> talking<00:17:10.799> about<00:17:11.120> trauma.<00:17:11.919> So<00:17:12.160> there's 00:17:12.470 --> 00:17:12.480 align:start position:0% around talking about trauma. So there's 00:17:12.480 --> 00:17:14.549 align:start position:0% around talking about trauma. So there's some<00:17:12.799> great<00:17:13.120> handouts<00:17:13.679> for<00:17:13.760> example<00:17:14.079> that<00:17:14.400> you 00:17:14.549 --> 00:17:14.559 align:start position:0% some great handouts for example that you 00:17:14.559 --> 00:17:17.350 align:start position:0% some great handouts for example that you can<00:17:14.720> give<00:17:15.039> someone<00:17:16.240> before<00:17:16.640> you<00:17:16.880> talk<00:17:17.120> about 00:17:17.350 --> 00:17:17.360 align:start position:0% can give someone before you talk about 00:17:17.360 --> 00:17:19.429 align:start position:0% can give someone before you talk about trauma<00:17:18.000> to<00:17:18.240> give<00:17:18.400> them<00:17:18.559> permission<00:17:18.959> to<00:17:19.199> talk 00:17:19.429 --> 00:17:19.439 align:start position:0% trauma to give them permission to talk 00:17:19.439 --> 00:17:21.429 align:start position:0% trauma to give them permission to talk about<00:17:19.600> it<00:17:19.839> but<00:17:20.160> also<00:17:20.480> to<00:17:20.880> set<00:17:21.039> up 00:17:21.429 --> 00:17:21.439 align:start position:0% about it but also to set up 00:17:21.439 --> 00:17:23.429 align:start position:0% about it but also to set up expectations.<00:17:22.319> So<00:17:22.559> you<00:17:22.720> can<00:17:22.880> have<00:17:23.039> a<00:17:23.199> look<00:17:23.280> at 00:17:23.429 --> 00:17:23.439 align:start position:0% expectations. So you can have a look at 00:17:23.439 --> 00:17:24.870 align:start position:0% expectations. So you can have a look at that<00:17:23.600> on<00:17:23.839> the<00:17:24.000> website<00:17:24.400> if<00:17:24.640> you're 00:17:24.870 --> 00:17:24.880 align:start position:0% that on the website if you're 00:17:24.880 --> 00:17:27.590 align:start position:0% that on the website if you're interested.<00:17:26.079> I<00:17:26.400> think<00:17:26.480> I've<00:17:26.799> gone<00:17:27.120> well 00:17:27.590 --> 00:17:27.600 align:start position:0% interested. I think I've gone well 00:17:27.600 --> 00:17:29.669 align:start position:0% interested. I think I've gone well almost<00:17:28.000> over<00:17:28.319> time.<00:17:28.720> So<00:17:28.880> I'm<00:17:29.120> going<00:17:29.200> to<00:17:29.360> hand 00:17:29.669 --> 00:17:29.679 align:start position:0% almost over time. So I'm going to hand 00:17:29.679 --> 00:17:33.190 align:start position:0% almost over time. So I'm going to hand over<00:17:30.080> now<00:17:30.799> to<00:17:31.039> our<00:17:31.280> next<00:17:31.600> speaker<00:17:32.160> which<00:17:32.480> is<00:17:32.960> uh 00:17:33.190 --> 00:17:33.200 align:start position:0% over now to our next speaker which is uh 00:17:33.200 --> 00:17:35.909 align:start position:0% over now to our next speaker which is uh Crisel<00:17:34.160> and<00:17:34.400> she's<00:17:34.720> going<00:17:34.880> to<00:17:34.960> be<00:17:35.200> talking<00:17:35.679> to 00:17:35.909 --> 00:17:35.919 align:start position:0% Crisel and she's going to be talking to 00:17:35.919 --> 00:17:37.990 align:start position:0% Crisel and she's going to be talking to you<00:17:36.480> about 00:17:37.990 --> 00:17:38.000 align:start position:0% you about 00:17:38.000 --> 00:17:41.990 align:start position:0% you about um<00:17:39.440> how<00:17:39.840> across<00:17:40.400> disciplines<00:17:41.280> I<00:17:41.520> might<00:17:41.760> skip 00:17:41.990 --> 00:17:42.000 align:start position:0% um how across disciplines I might skip 00:17:42.000 --> 00:17:44.549 align:start position:0% um how across disciplines I might skip that<00:17:42.240> slide.<00:17:42.640> Thanks.<00:17:43.440> So<00:17:44.000> across 00:17:44.549 --> 00:17:44.559 align:start position:0% that slide. Thanks. So across 00:17:44.559 --> 00:17:47.909 align:start position:0% that slide. Thanks. So across disciplines<00:17:45.840> uh<00:17:46.160> how<00:17:46.400> you<00:17:46.640> share<00:17:47.520> trauma 00:17:47.909 --> 00:17:47.919 align:start position:0% disciplines uh how you share trauma 00:17:47.919 --> 00:17:49.590 align:start position:0% disciplines uh how you share trauma informed<00:17:48.400> language<00:17:48.720> and<00:17:49.039> how<00:17:49.280> that 00:17:49.590 --> 00:17:49.600 align:start position:0% informed language and how that 00:17:49.600 --> 00:17:51.430 align:start position:0% informed language and how that strengthens<00:17:50.240> your<00:17:50.559> practice<00:17:50.960> and<00:17:51.200> then 00:17:51.430 --> 00:17:51.440 align:start position:0% strengthens your practice and then 00:17:51.440 --> 00:17:53.830 align:start position:0% strengthens your practice and then reflective<00:17:52.080> practice.<00:17:52.960> Over<00:17:53.280> to<00:17:53.440> you 00:17:53.830 --> 00:17:53.840 align:start position:0% reflective practice. Over to you 00:17:53.840 --> 00:17:55.750 align:start position:0% reflective practice. Over to you Christoel. 00:17:55.750 --> 00:17:55.760 align:start position:0% Christoel. 00:17:55.760 --> 00:18:01.669 align:start position:0% Christoel. Thanks<00:17:56.160> an<00:17:57.360> um<00:17:58.080> yes<00:17:58.640> so<00:17:59.760> I<00:18:00.080> was<00:18:00.640> involved<00:18:01.280> in 00:18:01.669 --> 00:18:01.679 align:start position:0% Thanks an um yes so I was involved in 00:18:01.679 --> 00:18:04.950 align:start position:0% Thanks an um yes so I was involved in the<00:18:02.400> in<00:18:02.720> one<00:18:02.880> of<00:18:02.960> the<00:18:03.120> working<00:18:03.440> groups<00:18:04.080> that 00:18:04.950 --> 00:18:04.960 align:start position:0% the in one of the working groups that 00:18:04.960 --> 00:18:06.870 align:start position:0% the in one of the working groups that was<00:18:05.200> consulted<00:18:05.600> with<00:18:05.840> for<00:18:06.080> the<00:18:06.320> development 00:18:06.870 --> 00:18:06.880 align:start position:0% was consulted with for the development 00:18:06.880 --> 00:18:09.590 align:start position:0% was consulted with for the development of<00:18:07.200> the<00:18:07.760> suite<00:18:08.080> of<00:18:08.400> trauma-informed<00:18:09.200> practice 00:18:09.590 --> 00:18:09.600 align:start position:0% of the suite of trauma-informed practice 00:18:09.600 --> 00:18:12.710 align:start position:0% of the suite of trauma-informed practice tools<00:18:10.080> that<00:18:10.320> were<00:18:10.640> referenced<00:18:11.280> in<00:18:12.080> um<00:18:12.240> in<00:18:12.480> this 00:18:12.710 --> 00:18:12.720 align:start position:0% tools that were referenced in um in this 00:18:12.720 --> 00:18:14.230 align:start position:0% tools that were referenced in um in this presentation. 00:18:14.230 --> 00:18:14.240 align:start position:0% presentation. 00:18:14.240 --> 00:18:17.350 align:start position:0% presentation. Um,<00:18:14.720> and<00:18:15.280> one<00:18:15.520> of<00:18:15.600> the<00:18:15.840> biggest<00:18:16.720> things<00:18:16.960> that 00:18:17.350 --> 00:18:17.360 align:start position:0% Um, and one of the biggest things that 00:18:17.360 --> 00:18:18.870 align:start position:0% Um, and one of the biggest things that struck<00:18:17.679> me<00:18:17.919> about<00:18:18.080> that<00:18:18.320> or<00:18:18.480> what<00:18:18.640> I 00:18:18.870 --> 00:18:18.880 align:start position:0% struck me about that or what I 00:18:18.880 --> 00:18:21.590 align:start position:0% struck me about that or what I appreciated<00:18:19.520> about<00:18:19.840> that<00:18:20.480> um,<00:18:20.960> about<00:18:21.280> that 00:18:21.590 --> 00:18:21.600 align:start position:0% appreciated about that um, about that 00:18:21.600 --> 00:18:25.669 align:start position:0% appreciated about that um, about that project<00:18:22.640> was<00:18:23.039> how<00:18:23.280> it<00:18:23.440> consolidated<00:18:24.880> um,<00:18:25.440> a 00:18:25.669 --> 00:18:25.679 align:start position:0% project was how it consolidated um, a 00:18:25.679 --> 00:18:27.350 align:start position:0% project was how it consolidated um, a lot<00:18:25.840> of<00:18:25.919> the<00:18:26.080> trauma-informed<00:18:26.960> practice 00:18:27.350 --> 00:18:27.360 align:start position:0% lot of the trauma-informed practice 00:18:27.360 --> 00:18:29.029 align:start position:0% lot of the trauma-informed practice knowledge<00:18:27.679> and<00:18:28.000> research<00:18:28.320> that's<00:18:28.640> in<00:18:28.880> the 00:18:29.029 --> 00:18:29.039 align:start position:0% knowledge and research that's in the 00:18:29.039 --> 00:18:31.430 align:start position:0% knowledge and research that's in the space.<00:18:29.440> I<00:18:29.760> think<00:18:29.919> as<00:18:30.320> groundworkers,<00:18:31.039> it<00:18:31.280> can 00:18:31.430 --> 00:18:31.440 align:start position:0% space. I think as groundworkers, it can 00:18:31.440 --> 00:18:36.390 align:start position:0% space. I think as groundworkers, it can be<00:18:32.400> um,<00:18:33.280> really<00:18:34.559> difficult<00:18:34.960> to<00:18:35.280> understand 00:18:36.390 --> 00:18:36.400 align:start position:0% be um, really difficult to understand 00:18:36.400 --> 00:18:39.110 align:start position:0% be um, really difficult to understand what<00:18:36.799> trauma-informed<00:18:37.600> practice<00:18:38.240> is.<00:18:38.960> um 00:18:39.110 --> 00:18:39.120 align:start position:0% what trauma-informed practice is. um 00:18:39.120 --> 00:18:40.950 align:start position:0% what trauma-informed practice is. um there's<00:18:39.360> a<00:18:39.600> lot<00:18:39.679> out<00:18:39.919> there<00:18:40.240> and<00:18:40.480> so<00:18:40.720> I 00:18:40.950 --> 00:18:40.960 align:start position:0% there's a lot out there and so I 00:18:40.960 --> 00:18:43.669 align:start position:0% there's a lot out there and so I appreciated<00:18:41.360> the<00:18:41.520> consolidation<00:18:42.080> of<00:18:42.320> this<00:18:43.520> um 00:18:43.669 --> 00:18:43.679 align:start position:0% appreciated the consolidation of this um 00:18:43.679 --> 00:18:49.990 align:start position:0% appreciated the consolidation of this um into<00:18:44.720> language<00:18:45.280> that<00:18:45.600> is<00:18:46.320> accessible<00:18:47.520> and<00:18:48.960> um 00:18:49.990 --> 00:18:50.000 align:start position:0% into language that is accessible and um 00:18:50.000 --> 00:18:51.830 align:start position:0% into language that is accessible and um so<00:18:50.240> when<00:18:50.480> I'm<00:18:50.720> talking<00:18:50.960> about<00:18:51.440> shared 00:18:51.830 --> 00:18:51.840 align:start position:0% so when I'm talking about shared 00:18:51.840 --> 00:18:53.990 align:start position:0% so when I'm talking about shared language<00:18:52.480> what<00:18:52.640> I'm<00:18:52.880> talking<00:18:53.120> about<00:18:53.360> is<00:18:53.679> a 00:18:53.990 --> 00:18:54.000 align:start position:0% language what I'm talking about is a 00:18:54.000 --> 00:18:56.470 align:start position:0% language what I'm talking about is a shared<00:18:54.320> definition<00:18:55.280> and<00:18:55.679> and<00:18:55.919> of<00:18:56.320> an 00:18:56.470 --> 00:18:56.480 align:start position:0% shared definition and and of an 00:18:56.480 --> 00:18:58.310 align:start position:0% shared definition and and of an understanding<00:18:56.880> of<00:18:57.039> what<00:18:57.200> trauma-informed 00:18:58.310 --> 00:18:58.320 align:start position:0% understanding of what trauma-informed 00:18:58.320 --> 00:19:01.350 align:start position:0% understanding of what trauma-informed principles<00:18:58.880> are<00:19:00.160> as<00:19:00.400> well<00:19:00.559> as<00:19:00.799> what<00:19:01.120> that 00:19:01.350 --> 00:19:01.360 align:start position:0% principles are as well as what that 00:19:01.360 --> 00:19:04.310 align:start position:0% principles are as well as what that looks<00:19:01.679> like<00:19:02.080> in<00:19:02.400> practice<00:19:03.280> and<00:19:03.520> that<00:19:03.840> when 00:19:04.310 --> 00:19:04.320 align:start position:0% looks like in practice and that when 00:19:04.320 --> 00:19:06.070 align:start position:0% looks like in practice and that when this<00:19:04.559> language<00:19:04.960> is<00:19:05.200> created<00:19:05.679> when<00:19:05.919> this 00:19:06.070 --> 00:19:06.080 align:start position:0% this language is created when this 00:19:06.080 --> 00:19:07.750 align:start position:0% this language is created when this knowledge<00:19:06.320> is<00:19:06.559> created<00:19:07.120> it<00:19:07.280> is<00:19:07.440> done<00:19:07.600> in 00:19:07.750 --> 00:19:07.760 align:start position:0% knowledge is created it is done in 00:19:07.760 --> 00:19:10.630 align:start position:0% knowledge is created it is done in consultation<00:19:08.559> with<00:19:09.360> everybody<00:19:10.080> who<00:19:10.320> is<00:19:10.480> going 00:19:10.630 --> 00:19:10.640 align:start position:0% consultation with everybody who is going 00:19:10.640 --> 00:19:13.029 align:start position:0% consultation with everybody who is going to<00:19:10.720> be<00:19:10.880> using<00:19:11.120> that<00:19:11.360> and<00:19:11.600> yes<00:19:12.240> that<00:19:12.480> is<00:19:12.640> service 00:19:13.029 --> 00:19:13.039 align:start position:0% to be using that and yes that is service 00:19:13.039 --> 00:19:15.830 align:start position:0% to be using that and yes that is service workers<00:19:14.080> and<00:19:14.320> that<00:19:14.559> is<00:19:14.720> also<00:19:15.120> importantly<00:19:15.679> and 00:19:15.830 --> 00:19:15.840 align:start position:0% workers and that is also importantly and 00:19:15.840 --> 00:19:17.190 align:start position:0% workers and that is also importantly and you<00:19:15.919> know<00:19:16.080> and<00:19:16.240> service<00:19:16.480> leaders<00:19:16.720> and<00:19:16.960> peer 00:19:17.190 --> 00:19:17.200 align:start position:0% you know and service leaders and peer 00:19:17.200 --> 00:19:18.870 align:start position:0% you know and service leaders and peer workers<00:19:17.520> but<00:19:17.760> importantly<00:19:18.240> it's<00:19:18.480> also 00:19:18.870 --> 00:19:18.880 align:start position:0% workers but importantly it's also 00:19:18.880 --> 00:19:22.070 align:start position:0% workers but importantly it's also consumers<00:19:20.160> and<00:19:20.400> so<00:19:21.120> that<00:19:21.360> is<00:19:21.520> what<00:19:21.679> I<00:19:21.840> really 00:19:22.070 --> 00:19:22.080 align:start position:0% consumers and so that is what I really 00:19:22.080 --> 00:19:24.710 align:start position:0% consumers and so that is what I really appreciate<00:19:22.559> about<00:19:23.360> this<00:19:23.760> kind<00:19:23.919> of<00:19:24.320> shared 00:19:24.710 --> 00:19:24.720 align:start position:0% appreciate about this kind of shared 00:19:24.720 --> 00:19:26.950 align:start position:0% appreciate about this kind of shared language<00:19:25.200> on<00:19:25.600> trauma-informed<00:19:26.400> practice<00:19:26.720> and 00:19:26.950 --> 00:19:26.960 align:start position:0% language on trauma-informed practice and 00:19:26.960 --> 00:19:29.669 align:start position:0% language on trauma-informed practice and why<00:19:27.280> I<00:19:27.520> wanted<00:19:27.760> to<00:19:27.919> speak<00:19:28.080> on<00:19:28.320> it<00:19:29.039> and<00:19:29.360> I<00:19:29.520> just 00:19:29.669 --> 00:19:29.679 align:start position:0% why I wanted to speak on it and I just 00:19:29.679 --> 00:19:31.830 align:start position:0% why I wanted to speak on it and I just wanted<00:19:29.919> to<00:19:30.160> quickly<00:19:30.559> speak<00:19:30.880> on<00:19:31.280> how<00:19:31.600> it's 00:19:31.830 --> 00:19:31.840 align:start position:0% wanted to quickly speak on how it's 00:19:31.840 --> 00:19:33.830 align:start position:0% wanted to quickly speak on how it's helpful<00:19:32.240> for<00:19:32.559> three<00:19:32.880> groups<00:19:33.120> of<00:19:33.280> people<00:19:33.600> I've 00:19:33.830 --> 00:19:33.840 align:start position:0% helpful for three groups of people I've 00:19:33.840 --> 00:19:36.630 align:start position:0% helpful for three groups of people I've listed<00:19:34.240> them<00:19:34.480> here<00:19:35.360> um<00:19:35.520> I'll<00:19:35.760> begin<00:19:36.000> with<00:19:36.400> the 00:19:36.630 --> 00:19:36.640 align:start position:0% listed them here um I'll begin with the 00:19:36.640 --> 00:19:38.230 align:start position:0% listed them here um I'll begin with the peer<00:19:36.880> workers<00:19:37.360> because<00:19:37.600> that's<00:19:37.840> where<00:19:38.080> my 00:19:38.230 --> 00:19:38.240 align:start position:0% peer workers because that's where my 00:19:38.240 --> 00:19:42.070 align:start position:0% peer workers because that's where my heart<00:19:38.559> lays.<00:19:39.679> Um 00:19:42.070 --> 00:19:42.080 align:start position:0% heart lays. Um 00:19:42.080 --> 00:19:46.950 align:start position:0% heart lays. Um so<00:19:43.200> you<00:19:43.440> know<00:19:44.240> um<00:19:45.280> for<00:19:45.840> lived<00:19:46.160> experience 00:19:46.950 --> 00:19:46.960 align:start position:0% so you know um for lived experience 00:19:46.960 --> 00:19:49.430 align:start position:0% so you know um for lived experience workers<00:19:48.080> um<00:19:48.320> our<00:19:48.640> lived<00:19:48.960> and<00:19:49.120> living 00:19:49.430 --> 00:19:49.440 align:start position:0% workers um our lived and living 00:19:49.440 --> 00:19:54.390 align:start position:0% workers um our lived and living expertise<00:19:50.160> it<00:19:50.400> is<00:19:50.640> hardearned<00:19:52.080> and<00:19:53.039> it<00:19:53.919> um 00:19:54.390 --> 00:19:54.400 align:start position:0% expertise it is hardearned and it um 00:19:54.400 --> 00:19:57.190 align:start position:0% expertise it is hardearned and it um allows<00:19:54.799> us<00:19:55.039> to<00:19:55.280> have<00:19:55.679> a<00:19:56.000> really<00:19:56.640> intimate 00:19:57.190 --> 00:19:57.200 align:start position:0% allows us to have a really intimate 00:19:57.200 --> 00:19:59.669 align:start position:0% allows us to have a really intimate understanding<00:19:58.000> of<00:19:58.320> what<00:19:58.720> are<00:19:58.960> the<00:19:59.200> conditions 00:19:59.669 --> 00:19:59.679 align:start position:0% understanding of what are the conditions 00:19:59.679 --> 00:20:02.549 align:start position:0% understanding of what are the conditions needed<00:20:00.400> for<00:20:00.799> healing<00:20:01.120> to<00:20:01.360> happen<00:20:02.080> and<00:20:02.400> you 00:20:02.549 --> 00:20:02.559 align:start position:0% needed for healing to happen and you 00:20:02.559 --> 00:20:04.070 align:start position:0% needed for healing to happen and you know<00:20:02.720> and<00:20:02.960> within<00:20:03.280> this<00:20:03.440> context<00:20:03.760> within 00:20:04.070 --> 00:20:04.080 align:start position:0% know and within this context within 00:20:04.080 --> 00:20:06.630 align:start position:0% know and within this context within services<00:20:05.200> you<00:20:05.360> know<00:20:05.520> for<00:20:05.760> a<00:20:05.919> lot<00:20:06.000> of<00:20:06.080> us<00:20:06.320> we 00:20:06.630 --> 00:20:06.640 align:start position:0% services you know for a lot of us we 00:20:06.640 --> 00:20:09.590 align:start position:0% services you know for a lot of us we don't<00:20:07.520> really<00:20:08.000> need<00:20:08.240> to<00:20:08.480> imagine<00:20:09.200> We're<00:20:09.360> the 00:20:09.590 --> 00:20:09.600 align:start position:0% don't really need to imagine We're the 00:20:09.600 --> 00:20:11.270 align:start position:0% don't really need to imagine We're the consumer<00:20:09.919> walking<00:20:10.240> through<00:20:10.400> the<00:20:10.559> door.<00:20:10.960> We 00:20:11.270 --> 00:20:11.280 align:start position:0% consumer walking through the door. We 00:20:11.280 --> 00:20:12.870 align:start position:0% consumer walking through the door. We have<00:20:11.520> been<00:20:11.679> that<00:20:11.919> consumer.<00:20:12.400> We<00:20:12.559> are<00:20:12.720> that 00:20:12.870 --> 00:20:12.880 align:start position:0% have been that consumer. We are that 00:20:12.880 --> 00:20:16.150 align:start position:0% have been that consumer. We are that consumer.<00:20:13.360> We<00:20:13.520> will<00:20:13.760> be<00:20:13.840> that<00:20:14.080> consumer.<00:20:15.520> And 00:20:16.150 --> 00:20:16.160 align:start position:0% consumer. We will be that consumer. And 00:20:16.160 --> 00:20:18.710 align:start position:0% consumer. We will be that consumer. And so<00:20:16.799> we<00:20:17.120> have<00:20:17.280> this<00:20:17.679> incredible<00:20:18.240> expertise. 00:20:18.710 --> 00:20:18.720 align:start position:0% so we have this incredible expertise. 00:20:18.720 --> 00:20:20.230 align:start position:0% so we have this incredible expertise. I'm<00:20:18.880> not<00:20:18.960> sure<00:20:19.120> how<00:20:19.200> many<00:20:19.360> pure<00:20:19.600> workers<00:20:19.840> are 00:20:20.230 --> 00:20:20.240 align:start position:0% I'm not sure how many pure workers are 00:20:20.240 --> 00:20:22.549 align:start position:0% I'm not sure how many pure workers are are<00:20:20.480> here<00:20:20.640> today,<00:20:20.960> but<00:20:21.440> um<00:20:22.080> yeah,<00:20:22.320> we<00:20:22.480> have 00:20:22.549 --> 00:20:22.559 align:start position:0% are here today, but um yeah, we have 00:20:22.559 --> 00:20:25.190 align:start position:0% are here today, but um yeah, we have this<00:20:22.720> incredible<00:20:23.120> expertise,<00:20:24.400> but<00:20:24.880> it's 00:20:25.190 --> 00:20:25.200 align:start position:0% this incredible expertise, but it's 00:20:25.200 --> 00:20:28.630 align:start position:0% this incredible expertise, but it's really<00:20:25.440> important<00:20:26.080> for<00:20:26.320> us<00:20:26.559> to<00:20:27.840> understand 00:20:28.630 --> 00:20:28.640 align:start position:0% really important for us to understand 00:20:28.640 --> 00:20:32.390 align:start position:0% really important for us to understand that<00:20:29.679> we<00:20:30.000> are<00:20:30.799> working<00:20:31.120> in<00:20:31.280> a<00:20:31.520> system<00:20:31.840> that<00:20:32.159> has 00:20:32.390 --> 00:20:32.400 align:start position:0% that we are working in a system that has 00:20:32.400 --> 00:20:34.789 align:start position:0% that we are working in a system that has this<00:20:32.640> really<00:20:32.799> dark<00:20:33.200> historical<00:20:33.760> legacy<00:20:34.480> of 00:20:34.789 --> 00:20:34.799 align:start position:0% this really dark historical legacy of 00:20:34.799 --> 00:20:36.630 align:start position:0% this really dark historical legacy of silencing<00:20:35.440> consumer<00:20:35.840> voices,<00:20:36.240> of<00:20:36.480> not 00:20:36.630 --> 00:20:36.640 align:start position:0% silencing consumer voices, of not 00:20:36.640 --> 00:20:38.630 align:start position:0% silencing consumer voices, of not believing<00:20:36.960> our<00:20:37.200> stories.<00:20:37.919> And<00:20:38.080> there<00:20:38.320> is<00:20:38.400> an 00:20:38.630 --> 00:20:38.640 align:start position:0% believing our stories. And there is an 00:20:38.640 --> 00:20:40.710 align:start position:0% believing our stories. And there is an absolute<00:20:39.039> hangover<00:20:39.520> of<00:20:39.679> that<00:20:40.000> still<00:20:40.320> that<00:20:40.559> we 00:20:40.710 --> 00:20:40.720 align:start position:0% absolute hangover of that still that we 00:20:40.720 --> 00:20:42.230 align:start position:0% absolute hangover of that still that we are<00:20:40.880> transforming<00:20:41.440> in<00:20:41.760> the<00:20:41.919> system 00:20:42.230 --> 00:20:42.240 align:start position:0% are transforming in the system 00:20:42.240 --> 00:20:45.909 align:start position:0% are transforming in the system currently.<00:20:42.799> And<00:20:43.760> um<00:20:44.720> and<00:20:45.039> I<00:20:45.280> speak<00:20:45.520> to<00:20:45.679> this 00:20:45.909 --> 00:20:45.919 align:start position:0% currently. And um and I speak to this 00:20:45.919 --> 00:20:48.070 align:start position:0% currently. And um and I speak to this because<00:20:46.400> it<00:20:46.640> is<00:20:46.799> really<00:20:47.120> important<00:20:47.520> for<00:20:47.760> us 00:20:48.070 --> 00:20:48.080 align:start position:0% because it is really important for us 00:20:48.080 --> 00:20:50.950 align:start position:0% because it is really important for us for<00:20:48.320> lived<00:20:48.640> experience<00:20:49.039> workers<00:20:49.919> to<00:20:50.240> have 00:20:50.950 --> 00:20:50.960 align:start position:0% for lived experience workers to have 00:20:50.960 --> 00:20:54.230 align:start position:0% for lived experience workers to have language<00:20:51.679> that<00:20:52.480> we<00:20:52.799> can<00:20:53.120> translate<00:20:53.919> our 00:20:54.230 --> 00:20:54.240 align:start position:0% language that we can translate our 00:20:54.240 --> 00:20:57.110 align:start position:0% language that we can translate our expertise<00:20:55.360> and<00:20:55.679> speak<00:20:55.919> and<00:20:56.400> articulated<00:20:56.960> in 00:20:57.110 --> 00:20:57.120 align:start position:0% expertise and speak and articulated in 00:20:57.120 --> 00:20:58.390 align:start position:0% expertise and speak and articulated in the<00:20:57.280> shared<00:20:57.520> language<00:20:57.840> and<00:20:58.080> can<00:20:58.240> be 00:20:58.390 --> 00:20:58.400 align:start position:0% the shared language and can be 00:20:58.400 --> 00:21:00.789 align:start position:0% the shared language and can be understood<00:20:58.880> across<00:20:59.280> disciplines. 00:21:00.789 --> 00:21:00.799 align:start position:0% understood across disciplines. 00:21:00.799 --> 00:21:04.630 align:start position:0% understood across disciplines. So<00:21:02.000> um<00:21:03.280> yeah,<00:21:03.600> I<00:21:03.840> wanted<00:21:04.000> to<00:21:04.159> just<00:21:04.400> really 00:21:04.630 --> 00:21:04.640 align:start position:0% So um yeah, I wanted to just really 00:21:04.640 --> 00:21:08.149 align:start position:0% So um yeah, I wanted to just really speak<00:21:04.799> to<00:21:05.039> that.<00:21:06.080> Um,<00:21:07.280> I<00:21:07.520> also<00:21:07.760> wanted<00:21:08.000> to 00:21:08.149 --> 00:21:08.159 align:start position:0% speak to that. Um, I also wanted to 00:21:08.159 --> 00:21:10.230 align:start position:0% speak to that. Um, I also wanted to acknowledge,<00:21:08.880> you<00:21:09.039> know,<00:21:09.360> um,<00:21:09.520> the<00:21:09.679> Brimbank 00:21:10.230 --> 00:21:10.240 align:start position:0% acknowledge, you know, um, the Brimbank 00:21:10.240 --> 00:21:12.149 align:start position:0% acknowledge, you know, um, the Brimbank Local<00:21:10.720> has<00:21:11.039> been<00:21:11.200> using<00:21:11.360> these<00:21:11.600> tools<00:21:11.840> for<00:21:12.000> a 00:21:12.149 --> 00:21:12.159 align:start position:0% Local has been using these tools for a 00:21:12.159 --> 00:21:14.470 align:start position:0% Local has been using these tools for a while<00:21:12.320> and<00:21:12.480> so<00:21:12.640> I<00:21:12.799> want<00:21:12.880> to<00:21:13.039> honor<00:21:13.440> that.<00:21:14.159> I've 00:21:14.470 --> 00:21:14.480 align:start position:0% while and so I want to honor that. I've 00:21:14.480 --> 00:21:17.830 align:start position:0% while and so I want to honor that. I've had<00:21:14.799> peers<00:21:15.520> also<00:21:16.000> reflect<00:21:16.400> back<00:21:16.720> that<00:21:17.360> being 00:21:17.830 --> 00:21:17.840 align:start position:0% had peers also reflect back that being 00:21:17.840 --> 00:21:19.750 align:start position:0% had peers also reflect back that being able<00:21:18.159> to<00:21:18.400> understand<00:21:18.960> their<00:21:19.280> skills<00:21:19.520> and 00:21:19.750 --> 00:21:19.760 align:start position:0% able to understand their skills and 00:21:19.760 --> 00:21:22.549 align:start position:0% able to understand their skills and knowledge<00:21:20.000> and<00:21:20.320> practice<00:21:20.960> within<00:21:21.360> a<00:21:21.600> context 00:21:22.549 --> 00:21:22.559 align:start position:0% knowledge and practice within a context 00:21:22.559 --> 00:21:24.789 align:start position:0% knowledge and practice within a context that<00:21:22.880> is<00:21:23.120> cross<00:21:23.520> disciplines<00:21:24.320> has<00:21:24.640> been 00:21:24.789 --> 00:21:24.799 align:start position:0% that is cross disciplines has been 00:21:24.799 --> 00:21:27.590 align:start position:0% that is cross disciplines has been really<00:21:24.960> affirming<00:21:25.440> as<00:21:25.679> well.<00:21:26.000> So,<00:21:27.039> um,<00:21:27.360> just 00:21:27.590 --> 00:21:27.600 align:start position:0% really affirming as well. So, um, just 00:21:27.600 --> 00:21:30.549 align:start position:0% really affirming as well. So, um, just wanted<00:21:27.840> to<00:21:28.000> mention<00:21:28.320> that<00:21:28.559> as<00:21:28.880> well. 00:21:30.549 --> 00:21:30.559 align:start position:0% wanted to mention that as well. 00:21:30.559 --> 00:21:34.789 align:start position:0% wanted to mention that as well. So<00:21:31.520> uh<00:21:31.760> for<00:21:33.039> shared<00:21:33.440> language<00:21:33.760> for<00:21:34.000> clinicians 00:21:34.789 --> 00:21:34.799 align:start position:0% So uh for shared language for clinicians 00:21:34.799 --> 00:21:38.870 align:start position:0% So uh for shared language for clinicians um<00:21:34.960> how<00:21:35.120> it<00:21:35.360> can<00:21:35.520> be<00:21:35.760> helpful<00:21:37.039> is<00:21:38.080> um<00:21:38.400> you<00:21:38.640> know 00:21:38.870 --> 00:21:38.880 align:start position:0% um how it can be helpful is um you know 00:21:38.880 --> 00:21:41.110 align:start position:0% um how it can be helpful is um you know everyone<00:21:39.200> who's<00:21:39.440> here<00:21:39.679> today<00:21:40.240> I<00:21:40.559> trust<00:21:40.880> that 00:21:41.110 --> 00:21:41.120 align:start position:0% everyone who's here today I trust that 00:21:41.120 --> 00:21:43.510 align:start position:0% everyone who's here today I trust that we<00:21:41.520> all<00:21:42.159> understand<00:21:42.640> that<00:21:42.960> things<00:21:43.200> need<00:21:43.360> to 00:21:43.510 --> 00:21:43.520 align:start position:0% we all understand that things need to 00:21:43.520 --> 00:21:46.789 align:start position:0% we all understand that things need to change<00:21:44.080> really<00:21:44.480> want<00:21:44.640> to<00:21:44.799> be<00:21:45.039> committing<00:21:45.919> to 00:21:46.789 --> 00:21:46.799 align:start position:0% change really want to be committing to 00:21:46.799 --> 00:21:48.390 align:start position:0% change really want to be committing to strengthening 00:21:48.390 --> 00:21:48.400 align:start position:0% strengthening 00:21:48.400 --> 00:21:51.510 align:start position:0% strengthening um<00:21:49.120> our<00:21:49.440> our<00:21:50.000> practice<00:21:50.400> to<00:21:50.720> be<00:21:50.960> more<00:21:51.200> trauma 00:21:51.510 --> 00:21:51.520 align:start position:0% um our our practice to be more trauma 00:21:51.520 --> 00:21:54.230 align:start position:0% um our our practice to be more trauma informed<00:21:51.919> more<00:21:52.159> person<00:21:52.559> centered<00:21:52.960> kind<00:21:53.280> of 00:21:54.230 --> 00:21:54.240 align:start position:0% informed more person centered kind of 00:21:54.240 --> 00:21:57.990 align:start position:0% informed more person centered kind of and<00:21:55.200> um<00:21:56.400> a<00:21:56.640> really<00:21:56.880> good<00:21:57.200> and<00:21:57.440> I<00:21:57.600> think<00:21:57.679> it's<00:21:57.840> a 00:21:57.990 --> 00:21:58.000 align:start position:0% and um a really good and I think it's a 00:21:58.000 --> 00:21:59.430 align:start position:0% and um a really good and I think it's a really<00:21:58.159> valid<00:21:58.480> question<00:21:58.640> and<00:21:58.880> a<00:21:59.039> question<00:21:59.200> I 00:21:59.430 --> 00:21:59.440 align:start position:0% really valid question and a question I 00:21:59.440 --> 00:22:01.350 align:start position:0% really valid question and a question I hear<00:21:59.760> from<00:22:00.000> the<00:22:00.159> clinicians<00:22:00.559> I<00:22:00.799> work<00:22:00.880> with<00:22:01.280> um 00:22:01.350 --> 00:22:01.360 align:start position:0% hear from the clinicians I work with um 00:22:01.360 --> 00:22:03.909 align:start position:0% hear from the clinicians I work with um the<00:22:01.520> clinicians<00:22:01.840> I<00:22:02.000> meet<00:22:02.080> in<00:22:02.240> the<00:22:02.400> sector<00:22:03.200> is<00:22:03.679> I 00:22:03.909 --> 00:22:03.919 align:start position:0% the clinicians I meet in the sector is I 00:22:03.919 --> 00:22:05.830 align:start position:0% the clinicians I meet in the sector is I want<00:22:04.080> to<00:22:04.240> do<00:22:04.400> this<00:22:04.640> I<00:22:04.880> want<00:22:04.960> to<00:22:05.039> be<00:22:05.200> committed 00:22:05.830 --> 00:22:05.840 align:start position:0% want to do this I want to be committed 00:22:05.840 --> 00:22:08.870 align:start position:0% want to do this I want to be committed how<00:22:06.080> do<00:22:06.159> I<00:22:06.400> do<00:22:06.559> this<00:22:07.360> and<00:22:07.600> that's<00:22:07.840> really<00:22:08.080> valid 00:22:08.870 --> 00:22:08.880 align:start position:0% how do I do this and that's really valid 00:22:08.880 --> 00:22:11.909 align:start position:0% how do I do this and that's really valid um<00:22:09.120> we<00:22:09.440> need<00:22:09.520> to<00:22:09.760> have<00:22:10.400> answers<00:22:11.120> as<00:22:11.440> well<00:22:11.679> to 00:22:11.909 --> 00:22:11.919 align:start position:0% um we need to have answers as well to 00:22:11.919 --> 00:22:15.190 align:start position:0% um we need to have answers as well to the<00:22:12.159> criticisms<00:22:12.720> we<00:22:13.120> are<00:22:13.440> facing<00:22:14.559> and 00:22:15.190 --> 00:22:15.200 align:start position:0% the criticisms we are facing and 00:22:15.200 --> 00:22:17.909 align:start position:0% the criticisms we are facing and language<00:22:15.520> is<00:22:15.679> a<00:22:15.840> really<00:22:16.000> good<00:22:16.159> place<00:22:16.400> to<00:22:16.640> start 00:22:17.909 --> 00:22:17.919 align:start position:0% language is a really good place to start 00:22:17.919 --> 00:22:20.070 align:start position:0% language is a really good place to start um<00:22:18.320> you<00:22:18.480> know<00:22:18.799> language<00:22:19.520> a<00:22:19.679> lot<00:22:19.760> of<00:22:19.840> the 00:22:20.070 --> 00:22:20.080 align:start position:0% um you know language a lot of the 00:22:20.080 --> 00:22:21.350 align:start position:0% um you know language a lot of the language<00:22:20.480> a<00:22:20.640> lot<00:22:20.720> of<00:22:20.799> the<00:22:20.960> knowledge 00:22:21.350 --> 00:22:21.360 align:start position:0% language a lot of the knowledge 00:22:21.360 --> 00:22:24.870 align:start position:0% language a lot of the knowledge approaches<00:22:21.919> to<00:22:22.080> care<00:22:22.400> we<00:22:22.640> have<00:22:23.679> um 00:22:24.870 --> 00:22:24.880 align:start position:0% approaches to care we have um 00:22:24.880 --> 00:22:27.190 align:start position:0% approaches to care we have um historically<00:22:25.679> traditionally 00:22:27.190 --> 00:22:27.200 align:start position:0% historically traditionally 00:22:27.200 --> 00:22:30.070 align:start position:0% historically traditionally um<00:22:27.840> are<00:22:28.080> not<00:22:28.320> neutral<00:22:28.640> and<00:22:28.799> are<00:22:29.120> and 00:22:30.070 --> 00:22:30.080 align:start position:0% um are not neutral and are and 00:22:30.080 --> 00:22:32.470 align:start position:0% um are not neutral and are and perpetuate<00:22:30.720> harm.<00:22:31.760> And<00:22:32.000> it's<00:22:32.240> really 00:22:32.470 --> 00:22:32.480 align:start position:0% perpetuate harm. And it's really 00:22:32.480 --> 00:22:37.830 align:start position:0% perpetuate harm. And it's really important<00:22:32.880> for<00:22:33.120> us<00:22:33.280> to<00:22:33.520> be<00:22:34.880> um<00:22:35.919> in<00:22:36.640> engaging<00:22:37.520> in 00:22:37.830 --> 00:22:37.840 align:start position:0% important for us to be um in engaging in 00:22:37.840 --> 00:22:43.270 align:start position:0% important for us to be um in engaging in knowledge<00:22:38.240> that<00:22:38.400> has<00:22:38.640> been<00:22:38.880> created<00:22:40.240> uh 00:22:43.270 --> 00:22:43.280 align:start position:0% 00:22:43.280 --> 00:22:47.270 align:start position:0% with<00:22:43.679> more<00:22:44.960> people<00:22:46.159> all<00:22:46.400> the<00:22:46.640> people<00:22:46.880> that<00:22:47.120> are 00:22:47.270 --> 00:22:47.280 align:start position:0% with more people all the people that are 00:22:47.280 --> 00:22:51.830 align:start position:0% with more people all the people that are impacted<00:22:47.679> by<00:22:47.840> it<00:22:48.080> involved.<00:22:49.280> So<00:22:50.240> I<00:22:50.559> say<00:22:50.799> that 00:22:51.830 --> 00:22:51.840 align:start position:0% impacted by it involved. So I say that 00:22:51.840 --> 00:22:54.950 align:start position:0% impacted by it involved. So I say that um<00:22:52.720> you<00:22:52.960> know<00:22:53.679> opportunities<00:22:54.400> initiatives 00:22:54.950 --> 00:22:54.960 align:start position:0% um you know opportunities initiatives 00:22:54.960 --> 00:22:57.350 align:start position:0% um you know opportunities initiatives like<00:22:55.120> this<00:22:55.520> in<00:22:55.760> which<00:22:56.000> we<00:22:56.320> are<00:22:56.640> defining<00:22:57.120> what 00:22:57.350 --> 00:22:57.360 align:start position:0% like this in which we are defining what 00:22:57.360 --> 00:22:59.430 align:start position:0% like this in which we are defining what trauma<00:22:57.760> informed<00:22:58.080> practice<00:22:58.400> is<00:22:58.559> and<00:22:58.799> we're 00:22:59.430 --> 00:22:59.440 align:start position:0% trauma informed practice is and we're 00:22:59.440 --> 00:23:01.510 align:start position:0% trauma informed practice is and we're explaining<00:22:59.919> what<00:23:00.159> it<00:23:00.320> can<00:23:00.480> look<00:23:00.640> like<00:23:01.360> and 00:23:01.510 --> 00:23:01.520 align:start position:0% explaining what it can look like and 00:23:01.520 --> 00:23:03.990 align:start position:0% explaining what it can look like and that<00:23:01.679> has<00:23:01.840> been<00:23:02.000> agreed<00:23:02.320> upon<00:23:02.799> by<00:23:03.360> and<00:23:03.440> and<00:23:03.760> led 00:23:03.990 --> 00:23:04.000 align:start position:0% that has been agreed upon by and and led 00:23:04.000 --> 00:23:07.669 align:start position:0% that has been agreed upon by and and led by<00:23:04.159> consumers<00:23:05.039> is<00:23:05.360> a<00:23:05.520> really<00:23:06.480> meaningful<00:23:07.200> way 00:23:07.669 --> 00:23:07.679 align:start position:0% by consumers is a really meaningful way 00:23:07.679 --> 00:23:09.990 align:start position:0% by consumers is a really meaningful way for<00:23:08.000> you<00:23:08.240> to<00:23:08.559> commit<00:23:08.960> to<00:23:09.200> trauma<00:23:09.600> reformed 00:23:09.990 --> 00:23:10.000 align:start position:0% for you to commit to trauma reformed 00:23:10.000 --> 00:23:11.510 align:start position:0% for you to commit to trauma reformed practice. 00:23:11.510 --> 00:23:11.520 align:start position:0% practice. 00:23:11.520 --> 00:23:13.909 align:start position:0% practice. Um<00:23:12.080> I<00:23:12.320> hope<00:23:12.480> I<00:23:12.640> got<00:23:12.720> my<00:23:12.880> point<00:23:13.120> across<00:23:13.440> there. 00:23:13.909 --> 00:23:13.919 align:start position:0% Um I hope I got my point across there. 00:23:13.919 --> 00:23:17.110 align:start position:0% Um I hope I got my point across there. Um<00:23:14.799> but<00:23:15.039> I'll<00:23:15.280> carry<00:23:15.520> on. 00:23:17.110 --> 00:23:17.120 align:start position:0% Um but I'll carry on. 00:23:17.120 --> 00:23:20.549 align:start position:0% Um but I'll carry on. And<00:23:17.440> then<00:23:17.840> of<00:23:18.080> course<00:23:18.320> for<00:23:18.640> consumers<00:23:19.760> um 00:23:20.549 --> 00:23:20.559 align:start position:0% And then of course for consumers um 00:23:20.559 --> 00:23:22.070 align:start position:0% And then of course for consumers um having 00:23:22.070 --> 00:23:22.080 align:start position:0% having 00:23:22.080 --> 00:23:24.390 align:start position:0% having um 00:23:24.390 --> 00:23:24.400 align:start position:0% um 00:23:24.400 --> 00:23:27.110 align:start position:0% um trauma-informed<00:23:25.280> practice<00:23:26.080> and<00:23:26.480> what<00:23:26.799> that 00:23:27.110 --> 00:23:27.120 align:start position:0% trauma-informed practice and what that 00:23:27.120 --> 00:23:29.510 align:start position:0% trauma-informed practice and what that means<00:23:28.000> really<00:23:28.320> clearly<00:23:28.720> established<00:23:29.280> and 00:23:29.510 --> 00:23:29.520 align:start position:0% means really clearly established and 00:23:29.520 --> 00:23:32.230 align:start position:0% means really clearly established and consistent<00:23:30.159> across<00:23:31.200> you<00:23:31.360> know<00:23:31.600> services 00:23:32.230 --> 00:23:32.240 align:start position:0% consistent across you know services 00:23:32.240 --> 00:23:34.470 align:start position:0% consistent across you know services across<00:23:32.640> workers<00:23:33.120> across<00:23:33.520> disciplines 00:23:34.470 --> 00:23:34.480 align:start position:0% across workers across disciplines 00:23:34.480 --> 00:23:37.110 align:start position:0% across workers across disciplines enables<00:23:35.120> consumers<00:23:35.760> to<00:23:36.000> have<00:23:36.480> really<00:23:36.799> clear 00:23:37.110 --> 00:23:37.120 align:start position:0% enables consumers to have really clear 00:23:37.120 --> 00:23:38.870 align:start position:0% enables consumers to have really clear understanding<00:23:37.760> of<00:23:38.000> what<00:23:38.159> it<00:23:38.320> is.<00:23:38.559> It's<00:23:38.799> not 00:23:38.870 --> 00:23:38.880 align:start position:0% understanding of what it is. It's not 00:23:38.880 --> 00:23:42.470 align:start position:0% understanding of what it is. It's not abstract.<00:23:39.440> It<00:23:39.679> doesn't<00:23:39.919> vary<00:23:41.039> um<00:23:42.159> you<00:23:42.320> know 00:23:42.470 --> 00:23:42.480 align:start position:0% abstract. It doesn't vary um you know 00:23:42.480 --> 00:23:44.630 align:start position:0% abstract. It doesn't vary um you know principle-wise 00:23:44.630 --> 00:23:44.640 align:start position:0% principle-wise 00:23:44.640 --> 00:23:47.590 align:start position:0% principle-wise and<00:23:45.200> thus<00:23:45.760> have<00:23:46.400> clear<00:23:46.640> expectations<00:23:47.360> for 00:23:47.590 --> 00:23:47.600 align:start position:0% and thus have clear expectations for 00:23:47.600 --> 00:23:50.470 align:start position:0% and thus have clear expectations for what<00:23:47.840> they<00:23:48.400> for<00:23:48.640> the<00:23:48.880> services 00:23:50.470 --> 00:23:50.480 align:start position:0% what they for the services 00:23:50.480 --> 00:23:53.430 align:start position:0% what they for the services what<00:23:50.720> they<00:23:50.960> can<00:23:51.120> expect<00:23:51.440> from<00:23:51.760> services<00:23:52.720> and 00:23:53.430 --> 00:23:53.440 align:start position:0% what they can expect from services and 00:23:53.440 --> 00:23:56.549 align:start position:0% what they can expect from services and then<00:23:53.760> also<00:23:54.159> really<00:23:54.480> be<00:23:54.720> able<00:23:54.960> to<00:23:55.120> make<00:23:55.360> sense 00:23:56.549 --> 00:23:56.559 align:start position:0% then also really be able to make sense 00:23:56.559 --> 00:24:00.310 align:start position:0% then also really be able to make sense of<00:23:57.919> their<00:23:58.320> experiences<00:23:58.960> within<00:23:59.280> a<00:23:59.520> service 00:24:00.310 --> 00:24:00.320 align:start position:0% of their experiences within a service 00:24:00.320 --> 00:24:02.870 align:start position:0% of their experiences within a service and<00:24:00.960> articulate 00:24:02.870 --> 00:24:02.880 align:start position:0% and articulate 00:24:02.880 --> 00:24:04.789 align:start position:0% and articulate how<00:24:03.200> they're<00:24:03.520> understanding<00:24:04.480> their 00:24:04.789 --> 00:24:04.799 align:start position:0% how they're understanding their 00:24:04.799 --> 00:24:06.710 align:start position:0% how they're understanding their experiences<00:24:05.360> to<00:24:05.679> workers<00:24:06.000> in<00:24:06.159> a<00:24:06.320> way<00:24:06.480> that 00:24:06.710 --> 00:24:06.720 align:start position:0% experiences to workers in a way that 00:24:06.720 --> 00:24:08.870 align:start position:0% experiences to workers in a way that will<00:24:06.960> be<00:24:07.120> understood.<00:24:08.159> Essentially,<00:24:08.640> it's 00:24:08.870 --> 00:24:08.880 align:start position:0% will be understood. Essentially, it's 00:24:08.880 --> 00:24:11.190 align:start position:0% will be understood. Essentially, it's really<00:24:09.120> helpful<00:24:09.360> for<00:24:10.000> uh<00:24:10.240> self-<00:24:10.480> advocacy<00:24:11.039> for 00:24:11.190 --> 00:24:11.200 align:start position:0% really helpful for uh self- advocacy for 00:24:11.200 --> 00:24:13.990 align:start position:0% really helpful for uh self- advocacy for consumers<00:24:11.840> is<00:24:12.080> what<00:24:12.240> I'm<00:24:12.480> saying. 00:24:13.990 --> 00:24:14.000 align:start position:0% consumers is what I'm saying. 00:24:14.000 --> 00:24:17.350 align:start position:0% consumers is what I'm saying. Um,<00:24:14.480> next<00:24:14.960> slide,<00:24:15.360> please.<00:24:15.600> Akin, 00:24:17.350 --> 00:24:17.360 align:start position:0% Um, next slide, please. Akin, 00:24:17.360 --> 00:24:20.789 align:start position:0% Um, next slide, please. Akin, so<00:24:18.000> I'm<00:24:18.320> also<00:24:18.480> going<00:24:18.640> to<00:24:18.720> touch<00:24:19.039> briefly<00:24:19.600> on<00:24:20.480> um 00:24:20.789 --> 00:24:20.799 align:start position:0% so I'm also going to touch briefly on um 00:24:20.799 --> 00:24:25.350 align:start position:0% so I'm also going to touch briefly on um reflective<00:24:21.360> practice.<00:24:22.000> Um,<00:24:23.360> you<00:24:23.600> know,<00:24:25.039> it's 00:24:25.350 --> 00:24:25.360 align:start position:0% reflective practice. Um, you know, it's 00:24:25.360 --> 00:24:29.510 align:start position:0% reflective practice. Um, you know, it's just<00:24:25.760> essential<00:24:26.320> if<00:24:26.640> we<00:24:26.799> want<00:24:26.960> to<00:24:27.120> be<00:24:27.840> um<00:24:29.039> if<00:24:29.279> we 00:24:29.510 --> 00:24:29.520 align:start position:0% just essential if we want to be um if we 00:24:29.520 --> 00:24:31.430 align:start position:0% just essential if we want to be um if we really<00:24:29.840> want<00:24:30.080> to<00:24:30.320> be<00:24:30.880> committed<00:24:31.200> to 00:24:31.430 --> 00:24:31.440 align:start position:0% really want to be committed to 00:24:31.440 --> 00:24:33.590 align:start position:0% really want to be committed to trauma-informed<00:24:32.240> practice,<00:24:32.640> we<00:24:32.880> need<00:24:33.279> it<00:24:33.440> is 00:24:33.590 --> 00:24:33.600 align:start position:0% trauma-informed practice, we need it is 00:24:33.600 --> 00:24:35.510 align:start position:0% trauma-informed practice, we need it is a<00:24:33.760> necessary<00:24:34.240> commitment<00:24:34.720> to<00:24:34.960> reflective 00:24:35.510 --> 00:24:35.520 align:start position:0% a necessary commitment to reflective 00:24:35.520 --> 00:24:39.669 align:start position:0% a necessary commitment to reflective practice.<00:24:36.559> We<00:24:36.880> are<00:24:37.039> all<00:24:37.840> human<00:24:38.240> beings<00:24:38.799> with 00:24:39.669 --> 00:24:39.679 align:start position:0% practice. We are all human beings with 00:24:39.679 --> 00:24:43.350 align:start position:0% practice. We are all human beings with world<00:24:40.080> views<00:24:41.279> and<00:24:41.600> that<00:24:42.000> impacts<00:24:42.880> how<00:24:43.039> we<00:24:43.279> show 00:24:43.350 --> 00:24:43.360 align:start position:0% world views and that impacts how we show 00:24:43.360 --> 00:24:45.750 align:start position:0% world views and that impacts how we show up<00:24:43.520> in<00:24:43.760> spaces<00:24:44.400> and<00:24:44.720> how<00:24:44.880> we<00:24:45.120> understand<00:24:45.520> each 00:24:45.750 --> 00:24:45.760 align:start position:0% up in spaces and how we understand each 00:24:45.760 --> 00:24:48.870 align:start position:0% up in spaces and how we understand each other<00:24:46.559> and<00:24:46.880> it<00:24:47.120> is<00:24:47.279> a<00:24:47.440> responsibility<00:24:48.400> for<00:24:48.640> us 00:24:48.870 --> 00:24:48.880 align:start position:0% other and it is a responsibility for us 00:24:48.880 --> 00:24:51.750 align:start position:0% other and it is a responsibility for us to<00:24:49.120> consider<00:24:49.440> that<00:24:49.600> and<00:24:49.840> to<00:24:50.000> consider<00:24:50.400> how<00:24:51.440> um 00:24:51.750 --> 00:24:51.760 align:start position:0% to consider that and to consider how um 00:24:51.760 --> 00:24:55.110 align:start position:0% to consider that and to consider how um that's<00:24:52.159> showing<00:24:52.400> up<00:24:52.559> in<00:24:52.720> our<00:24:52.960> practice.<00:24:54.240> Uh<00:24:54.880> I 00:24:55.110 --> 00:24:55.120 align:start position:0% that's showing up in our practice. Uh I 00:24:55.120 --> 00:24:57.269 align:start position:0% that's showing up in our practice. Uh I feel<00:24:55.279> like<00:24:55.440> we<00:24:55.679> all<00:24:55.840> know<00:24:56.000> that<00:24:56.320> and<00:24:56.720> really 00:24:57.269 --> 00:24:57.279 align:start position:0% feel like we all know that and really 00:24:57.279 --> 00:25:00.870 align:start position:0% feel like we all know that and really it's<00:24:58.159> um<00:24:59.279> more<00:24:59.679> a<00:24:59.919> question<00:25:00.080> of<00:25:00.320> how<00:25:00.480> do<00:25:00.559> we<00:25:00.720> do 00:25:00.870 --> 00:25:00.880 align:start position:0% it's um more a question of how do we do 00:25:00.880 --> 00:25:03.830 align:start position:0% it's um more a question of how do we do reflective<00:25:01.360> practice<00:25:01.840> when<00:25:02.720> we<00:25:02.960> are<00:25:03.279> so<00:25:03.600> time 00:25:03.830 --> 00:25:03.840 align:start position:0% reflective practice when we are so time 00:25:03.840 --> 00:25:05.590 align:start position:0% reflective practice when we are so time poor<00:25:04.159> have<00:25:04.320> so<00:25:04.480> many<00:25:04.640> competing<00:25:05.039> demands<00:25:05.440> and 00:25:05.590 --> 00:25:05.600 align:start position:0% poor have so many competing demands and 00:25:05.600 --> 00:25:07.590 align:start position:0% poor have so many competing demands and priorities.<00:25:06.720> But<00:25:06.880> I<00:25:07.120> just<00:25:07.279> wanted<00:25:07.440> to 00:25:07.590 --> 00:25:07.600 align:start position:0% priorities. But I just wanted to 00:25:07.600 --> 00:25:09.669 align:start position:0% priorities. But I just wanted to reiterate<00:25:08.000> that<00:25:08.240> and<00:25:08.480> maybe<00:25:08.720> really<00:25:09.039> speak<00:25:09.279> to 00:25:09.669 --> 00:25:09.679 align:start position:0% reiterate that and maybe really speak to 00:25:09.679 --> 00:25:11.990 align:start position:0% reiterate that and maybe really speak to if<00:25:09.840> any<00:25:10.080> leaders<00:25:10.480> or<00:25:10.720> any<00:25:11.279> people<00:25:11.520> who<00:25:11.760> are 00:25:11.990 --> 00:25:12.000 align:start position:0% if any leaders or any people who are 00:25:12.000 --> 00:25:14.230 align:start position:0% if any leaders or any people who are able<00:25:12.240> to<00:25:12.880> influence<00:25:13.520> culture<00:25:13.919> and 00:25:14.230 --> 00:25:14.240 align:start position:0% able to influence culture and 00:25:14.240 --> 00:25:16.549 align:start position:0% able to influence culture and organizational<00:25:14.960> structures<00:25:15.760> that<00:25:16.080> if<00:25:16.320> your 00:25:16.549 --> 00:25:16.559 align:start position:0% organizational structures that if your 00:25:16.559 --> 00:25:19.110 align:start position:0% organizational structures that if your service<00:25:17.279> if<00:25:17.440> your<00:25:17.679> organization<00:25:18.320> says<00:25:18.880> that 00:25:19.110 --> 00:25:19.120 align:start position:0% service if your organization says that 00:25:19.120 --> 00:25:20.390 align:start position:0% service if your organization says that they<00:25:19.279> are<00:25:19.440> committed<00:25:19.679> to<00:25:19.760> trauma<00:25:20.080> reform 00:25:20.390 --> 00:25:20.400 align:start position:0% they are committed to trauma reform 00:25:20.400 --> 00:25:22.390 align:start position:0% they are committed to trauma reform practice<00:25:20.799> then<00:25:21.039> they<00:25:21.279> need<00:25:21.440> to<00:25:21.679> be<00:25:22.000> committing 00:25:22.390 --> 00:25:22.400 align:start position:0% practice then they need to be committing 00:25:22.400 --> 00:25:24.470 align:start position:0% practice then they need to be committing to<00:25:22.640> supporting<00:25:22.960> their<00:25:23.200> workers<00:25:24.000> to<00:25:24.240> have 00:25:24.470 --> 00:25:24.480 align:start position:0% to supporting their workers to have 00:25:24.480 --> 00:25:27.750 align:start position:0% to supporting their workers to have meaningful<00:25:25.039> reflective<00:25:25.520> practice<00:25:26.240> spaces. 00:25:27.750 --> 00:25:27.760 align:start position:0% meaningful reflective practice spaces. 00:25:27.760 --> 00:25:29.350 align:start position:0% meaningful reflective practice spaces. Um 00:25:29.350 --> 00:25:29.360 align:start position:0% Um 00:25:29.360 --> 00:25:33.430 align:start position:0% Um next<00:25:29.600> slide<00:25:30.000> please.<00:25:30.559> akin. 00:25:33.430 --> 00:25:33.440 align:start position:0% next slide please. akin. 00:25:33.440 --> 00:25:38.630 align:start position:0% next slide please. akin. But<00:25:34.799> um<00:25:35.520> we<00:25:35.840> all<00:25:36.559> do<00:25:36.799> have<00:25:36.960> a<00:25:37.120> part<00:25:37.360> to<00:25:37.600> play<00:25:38.080> in 00:25:38.630 --> 00:25:38.640 align:start position:0% But um we all do have a part to play in 00:25:38.640 --> 00:25:41.190 align:start position:0% But um we all do have a part to play in reflective<00:25:39.279> practice<00:25:40.000> and<00:25:40.480> I<00:25:40.720> guess<00:25:40.880> I'll 00:25:41.190 --> 00:25:41.200 align:start position:0% reflective practice and I guess I'll 00:25:41.200 --> 00:25:44.310 align:start position:0% reflective practice and I guess I'll speak<00:25:41.760> briefly<00:25:42.240> on<00:25:43.039> what<00:25:43.279> it<00:25:43.520> can<00:25:43.600> look<00:25:43.760> like 00:25:44.310 --> 00:25:44.320 align:start position:0% speak briefly on what it can look like 00:25:44.320 --> 00:25:48.710 align:start position:0% speak briefly on what it can look like as<00:25:44.640> as<00:25:44.960> the<00:25:45.200> ground<00:25:45.440> workers.<00:25:46.799> Um<00:25:47.520> I<00:25:47.840> know<00:25:48.000> that 00:25:48.710 --> 00:25:48.720 align:start position:0% as as the ground workers. Um I know that 00:25:48.720 --> 00:25:51.909 align:start position:0% as as the ground workers. Um I know that it<00:25:48.960> can<00:25:49.120> be<00:25:49.279> really<00:25:49.600> difficult<00:25:50.960> um<00:25:51.440> especially 00:25:51.909 --> 00:25:51.919 align:start position:0% it can be really difficult um especially 00:25:51.919 --> 00:25:54.070 align:start position:0% it can be really difficult um especially if<00:25:52.400> yeah<00:25:52.640> we<00:25:52.960> don't<00:25:53.120> have<00:25:53.200> those<00:25:53.440> designated 00:25:54.070 --> 00:25:54.080 align:start position:0% if yeah we don't have those designated 00:25:54.080 --> 00:25:57.350 align:start position:0% if yeah we don't have those designated spaces<00:25:54.880> and<00:25:55.279> I<00:25:55.600> just<00:25:55.760> want<00:25:55.919> to<00:25:56.080> encourage 00:25:57.350 --> 00:25:57.360 align:start position:0% spaces and I just want to encourage 00:25:57.360 --> 00:26:00.710 align:start position:0% spaces and I just want to encourage people<00:25:57.679> to<00:25:58.000> be<00:25:58.799> creative<00:25:59.360> and<00:25:59.760> creative<00:26:00.240> about 00:26:00.710 --> 00:26:00.720 align:start position:0% people to be creative and creative about 00:26:00.720 --> 00:26:03.590 align:start position:0% people to be creative and creative about what<00:26:01.679> where<00:26:02.320> moments<00:26:02.720> of<00:26:02.960> reflection<00:26:03.360> can 00:26:03.590 --> 00:26:03.600 align:start position:0% what where moments of reflection can 00:26:03.600 --> 00:26:08.470 align:start position:0% what where moments of reflection can happen<00:26:03.840> in<00:26:04.080> their<00:26:04.240> day.<00:26:05.120> Um<00:26:05.679> and<00:26:06.880> I<00:26:07.200> say<00:26:07.440> this 00:26:08.470 --> 00:26:08.480 align:start position:0% happen in their day. Um and I say this 00:26:08.480 --> 00:26:10.070 align:start position:0% happen in their day. Um and I say this both<00:26:08.799> because<00:26:09.039> it's<00:26:09.279> important<00:26:09.600> for<00:26:09.840> our 00:26:10.070 --> 00:26:10.080 align:start position:0% both because it's important for our 00:26:10.080 --> 00:26:11.669 align:start position:0% both because it's important for our practice<00:26:10.480> but<00:26:10.720> also<00:26:10.960> because<00:26:11.200> it's<00:26:11.440> important 00:26:11.669 --> 00:26:11.679 align:start position:0% practice but also because it's important 00:26:11.679 --> 00:26:14.950 align:start position:0% practice but also because it's important for<00:26:11.840> our<00:26:12.000> well-being.<00:26:12.720> We<00:26:13.039> need<00:26:13.120> to<00:26:13.360> be<00:26:14.640> we 00:26:14.950 --> 00:26:14.960 align:start position:0% for our well-being. We need to be we 00:26:14.960 --> 00:26:16.549 align:start position:0% for our well-being. We need to be we need<00:26:15.039> to<00:26:15.200> be<00:26:15.360> reflecting<00:26:15.840> to<00:26:16.000> be<00:26:16.159> able<00:26:16.320> to 00:26:16.549 --> 00:26:16.559 align:start position:0% need to be reflecting to be able to 00:26:16.559 --> 00:26:20.870 align:start position:0% need to be reflecting to be able to digest<00:26:18.000> um<00:26:19.200> the<00:26:19.520> activations,<00:26:20.240> the<00:26:20.400> tensions, 00:26:20.870 --> 00:26:20.880 align:start position:0% digest um the activations, the tensions, 00:26:20.880 --> 00:26:22.710 align:start position:0% digest um the activations, the tensions, the<00:26:21.120> many<00:26:21.360> the<00:26:21.679> myat<00:26:22.080> of<00:26:22.240> things<00:26:22.400> that<00:26:22.559> are 00:26:22.710 --> 00:26:22.720 align:start position:0% the many the myat of things that are 00:26:22.720 --> 00:26:25.269 align:start position:0% the many the myat of things that are happening<00:26:23.279> in<00:26:23.520> our<00:26:23.760> day-to-day<00:26:24.400> as<00:26:24.640> we<00:26:24.799> do<00:26:24.960> our 00:26:25.269 --> 00:26:25.279 align:start position:0% happening in our day-to-day as we do our 00:26:25.279 --> 00:26:29.990 align:start position:0% happening in our day-to-day as we do our really<00:26:25.600> important<00:26:26.000> work.<00:26:26.880> Um,<00:26:28.320> and 00:26:29.990 --> 00:26:30.000 align:start position:0% really important work. Um, and 00:26:30.000 --> 00:26:31.590 align:start position:0% really important work. Um, and so 00:26:31.590 --> 00:26:31.600 align:start position:0% so 00:26:31.600 --> 00:26:33.029 align:start position:0% so I'm<00:26:31.840> not<00:26:32.000> sure<00:26:32.080> how<00:26:32.240> we're<00:26:32.400> going<00:26:32.559> for<00:26:32.799> time, 00:26:33.029 --> 00:26:33.039 align:start position:0% I'm not sure how we're going for time, 00:26:33.039 --> 00:26:35.990 align:start position:0% I'm not sure how we're going for time, but<00:26:33.279> I<00:26:33.440> might<00:26:33.679> just<00:26:34.720> say<00:26:35.039> like,<00:26:35.600> you<00:26:35.679> know,<00:26:35.760> if 00:26:35.990 --> 00:26:36.000 align:start position:0% but I might just say like, you know, if 00:26:36.000 --> 00:26:39.029 align:start position:0% but I might just say like, you know, if we're<00:26:36.240> being<00:26:36.559> curious<00:26:37.200> or<00:26:37.679> creative<00:26:38.159> about 00:26:39.029 --> 00:26:39.039 align:start position:0% we're being curious or creative about 00:26:39.039 --> 00:26:42.390 align:start position:0% we're being curious or creative about reflective<00:26:39.679> moments<00:26:40.080> in<00:26:40.320> our<00:26:40.720> in<00:26:40.960> our<00:26:41.200> work, 00:26:42.390 --> 00:26:42.400 align:start position:0% reflective moments in our in our work, 00:26:42.400 --> 00:26:46.230 align:start position:0% reflective moments in our in our work, um,<00:26:43.520> you<00:26:43.760> know,<00:26:43.919> it<00:26:44.240> could<00:26:44.480> look<00:26:44.720> like 00:26:46.230 --> 00:26:46.240 align:start position:0% um, you know, it could look like 00:26:46.240 --> 00:26:48.710 align:start position:0% um, you know, it could look like time<00:26:46.559> blocking<00:26:47.520> some<00:26:47.760> of<00:26:47.919> that<00:26:48.159> time<00:26:48.320> in<00:26:48.559> your 00:26:48.710 --> 00:26:48.720 align:start position:0% time blocking some of that time in your 00:26:48.720 --> 00:26:50.390 align:start position:0% time blocking some of that time in your supervision. 00:26:50.390 --> 00:26:50.400 align:start position:0% supervision. 00:26:50.400 --> 00:26:54.789 align:start position:0% supervision. Um,<00:26:51.120> and<00:26:52.159> for<00:26:52.400> for<00:26:52.640> reflective<00:26:53.200> practice,<00:26:53.840> for 00:26:54.789 --> 00:26:54.799 align:start position:0% Um, and for for reflective practice, for 00:26:54.799 --> 00:26:57.110 align:start position:0% Um, and for for reflective practice, for you<00:26:54.960> know,<00:26:55.679> attention<00:26:56.159> you<00:26:56.400> might<00:26:56.559> be<00:26:56.720> having 00:26:57.110 --> 00:26:57.120 align:start position:0% you know, attention you might be having 00:26:57.120 --> 00:26:59.750 align:start position:0% you know, attention you might be having in<00:26:57.440> your<00:26:57.600> work<00:26:58.080> and<00:26:58.480> really<00:26:58.960> just<00:26:59.440> letting 00:26:59.750 --> 00:26:59.760 align:start position:0% in your work and really just letting 00:26:59.760 --> 00:27:00.950 align:start position:0% in your work and really just letting yourself<00:27:00.080> chew<00:27:00.320> on<00:27:00.480> that<00:27:00.640> with<00:27:00.799> your 00:27:00.950 --> 00:27:00.960 align:start position:0% yourself chew on that with your 00:27:00.960 --> 00:27:03.909 align:start position:0% yourself chew on that with your supervisor<00:27:01.840> for<00:27:02.159> 15<00:27:02.559> minutes.<00:27:03.039> You<00:27:03.200> know,<00:27:03.679> not 00:27:03.909 --> 00:27:03.919 align:start position:0% supervisor for 15 minutes. You know, not 00:27:03.919 --> 00:27:06.070 align:start position:0% supervisor for 15 minutes. You know, not problem<00:27:04.320> solving,<00:27:05.039> really<00:27:05.360> being<00:27:05.600> like,<00:27:05.840> what 00:27:06.070 --> 00:27:06.080 align:start position:0% problem solving, really being like, what 00:27:06.080 --> 00:27:10.549 align:start position:0% problem solving, really being like, what is<00:27:07.039> what<00:27:07.360> is<00:27:07.520> coming<00:27:07.760> up<00:27:07.919> here?<00:27:08.960> Um,<00:27:10.159> it<00:27:10.400> could 00:27:10.549 --> 00:27:10.559 align:start position:0% is what is coming up here? Um, it could 00:27:10.559 --> 00:27:12.870 align:start position:0% is what is coming up here? Um, it could also<00:27:10.880> look<00:27:11.039> like<00:27:11.360> I'm<00:27:11.520> sure<00:27:11.840> many<00:27:12.080> of<00:27:12.240> us<00:27:12.559> have 00:27:12.870 --> 00:27:12.880 align:start position:0% also look like I'm sure many of us have 00:27:12.880 --> 00:27:15.269 align:start position:0% also look like I'm sure many of us have those<00:27:13.200> really<00:27:13.520> special<00:27:13.919> colleagues<00:27:14.400> that<00:27:14.640> we 00:27:15.269 --> 00:27:15.279 align:start position:0% those really special colleagues that we 00:27:15.279 --> 00:27:17.430 align:start position:0% those really special colleagues that we will<00:27:15.600> check<00:27:15.840> in<00:27:16.000> with<00:27:16.240> throughout<00:27:16.559> our<00:27:16.799> days, 00:27:17.430 --> 00:27:17.440 align:start position:0% will check in with throughout our days, 00:27:17.440 --> 00:27:20.630 align:start position:0% will check in with throughout our days, you<00:27:17.679> know,<00:27:18.000> just<00:27:18.240> to<00:27:19.679> um<00:27:19.919> maybe<00:27:20.159> after<00:27:20.480> an 00:27:20.630 --> 00:27:20.640 align:start position:0% you know, just to um maybe after an 00:27:20.640 --> 00:27:22.390 align:start position:0% you know, just to um maybe after an intense<00:27:21.039> session<00:27:21.360> we<00:27:21.520> might<00:27:21.679> go<00:27:21.760> to<00:27:21.919> them<00:27:22.159> and 00:27:22.390 --> 00:27:22.400 align:start position:0% intense session we might go to them and 00:27:22.400 --> 00:27:24.549 align:start position:0% intense session we might go to them and just<00:27:22.559> be<00:27:22.720> like 00:27:24.549 --> 00:27:24.559 align:start position:0% just be like 00:27:24.559 --> 00:27:28.950 align:start position:0% just be like that<00:27:24.720> was<00:27:25.120> really<00:27:25.440> intense.<00:27:26.880> and<00:27:28.080> you<00:27:28.240> know 00:27:28.950 --> 00:27:28.960 align:start position:0% that was really intense. and you know 00:27:28.960 --> 00:27:31.990 align:start position:0% that was really intense. and you know maybe<00:27:29.840> thinking<00:27:30.240> about<00:27:30.559> how<00:27:31.440> in<00:27:31.760> those 00:27:31.990 --> 00:27:32.000 align:start position:0% maybe thinking about how in those 00:27:32.000 --> 00:27:34.710 align:start position:0% maybe thinking about how in those moments<00:27:32.799> could<00:27:33.039> we<00:27:33.679> bring<00:27:33.840> an<00:27:34.080> intention<00:27:34.480> of 00:27:34.710 --> 00:27:34.720 align:start position:0% moments could we bring an intention of 00:27:34.720 --> 00:27:38.950 align:start position:0% moments could we bring an intention of reflection<00:27:35.600> to<00:27:35.840> those<00:27:36.559> you<00:27:36.799> know<00:27:37.600> um<00:27:38.720> just 00:27:38.950 --> 00:27:38.960 align:start position:0% reflection to those you know um just 00:27:38.960 --> 00:27:42.789 align:start position:0% reflection to those you know um just some<00:27:39.120> ideas<00:27:39.440> I<00:27:39.760> have<00:27:40.720> but<00:27:41.360> that's<00:27:41.679> that's<00:27:42.080> me 00:27:42.789 --> 00:27:42.799 align:start position:0% some ideas I have but that's that's me 00:27:42.799 --> 00:27:46.310 align:start position:0% some ideas I have but that's that's me and<00:27:43.039> I'll<00:27:43.279> bring<00:27:43.440> it<00:27:43.600> now<00:27:43.840> to<00:27:44.320> Ro<00:27:45.039> to<00:27:45.279> speak<00:27:45.520> on 00:27:46.310 --> 00:27:46.320 align:start position:0% and I'll bring it now to Ro to speak on 00:27:46.320 --> 00:27:49.350 align:start position:0% and I'll bring it now to Ro to speak on um<00:27:46.720> risk<00:27:47.120> management. 00:27:49.350 --> 00:27:49.360 align:start position:0% um risk management. 00:27:49.360 --> 00:27:51.430 align:start position:0% um risk management. Thank<00:27:49.760> thanks<00:27:50.159> so<00:27:50.400> much<00:27:50.720> really<00:27:51.120> important 00:27:51.430 --> 00:27:51.440 align:start position:0% Thank thanks so much really important 00:27:51.440 --> 00:27:55.029 align:start position:0% Thank thanks so much really important points<00:27:51.760> throughout.<00:27:52.799> Um,<00:27:53.600> so<00:27:53.840> look,<00:27:54.399> I'm<00:27:54.640> I'm 00:27:55.029 --> 00:27:55.039 align:start position:0% points throughout. Um, so look, I'm I'm 00:27:55.039 --> 00:27:57.190 align:start position:0% points throughout. Um, so look, I'm I'm due<00:27:55.279> to<00:27:55.440> speak<00:27:55.679> about<00:27:56.000> trauma-informed<00:27:56.880> risk 00:27:57.190 --> 00:27:57.200 align:start position:0% due to speak about trauma-informed risk 00:27:57.200 --> 00:27:59.590 align:start position:0% due to speak about trauma-informed risk management.<00:27:57.919> And<00:27:58.480> this<00:27:58.720> is<00:27:58.880> always<00:27:59.279> one<00:27:59.520> of 00:27:59.590 --> 00:27:59.600 align:start position:0% management. And this is always one of 00:27:59.600 --> 00:28:02.710 align:start position:0% management. And this is always one of those<00:28:00.159> um,<00:28:01.279> you<00:28:01.440> know,<00:28:01.600> trick<00:28:01.919> tricky<00:28:02.320> spaces 00:28:02.710 --> 00:28:02.720 align:start position:0% those um, you know, trick tricky spaces 00:28:02.720 --> 00:28:05.029 align:start position:0% those um, you know, trick tricky spaces where<00:28:02.960> we<00:28:03.120> do<00:28:03.279> run<00:28:03.520> into<00:28:03.760> a<00:28:03.919> a<00:28:04.240> real<00:28:04.559> tension 00:28:05.029 --> 00:28:05.039 align:start position:0% where we do run into a a real tension 00:28:05.039 --> 00:28:07.830 align:start position:0% where we do run into a a real tension between<00:28:05.440> two<00:28:06.399> uh,<00:28:06.559> sometimes<00:28:07.039> competing 00:28:07.830 --> 00:28:07.840 align:start position:0% between two uh, sometimes competing 00:28:07.840 --> 00:28:10.070 align:start position:0% between two uh, sometimes competing concepts.<00:28:08.720> Uh,<00:28:08.960> so<00:28:09.120> duty<00:28:09.360> of<00:28:09.520> care<00:28:09.679> in<00:28:09.919> this 00:28:10.070 --> 00:28:10.080 align:start position:0% concepts. Uh, so duty of care in this 00:28:10.080 --> 00:28:13.029 align:start position:0% concepts. Uh, so duty of care in this instance<00:28:10.640> really<00:28:10.960> refers<00:28:11.360> to<00:28:12.399> uh,<00:28:12.559> our<00:28:12.799> duty 00:28:13.029 --> 00:28:13.039 align:start position:0% instance really refers to uh, our duty 00:28:13.039 --> 00:28:17.029 align:start position:0% instance really refers to uh, our duty as<00:28:13.279> providers<00:28:13.840> to<00:28:14.399> maximize<00:28:14.960> harm<00:28:15.440> and<00:28:16.159> um,<00:28:16.559> so 00:28:17.029 --> 00:28:17.039 align:start position:0% as providers to maximize harm and um, so 00:28:17.039 --> 00:28:20.870 align:start position:0% as providers to maximize harm and um, so minimize<00:28:17.600> harm<00:28:18.000> and<00:28:18.320> maximize<00:28:18.880> safety.<00:28:20.000> Um 00:28:20.870 --> 00:28:20.880 align:start position:0% minimize harm and maximize safety. Um 00:28:20.880 --> 00:28:24.630 align:start position:0% minimize harm and maximize safety. Um and<00:28:21.919> uh<00:28:22.000> and<00:28:22.159> and<00:28:22.480> that<00:28:22.720> sometimes<00:28:23.200> has<00:28:23.600> has<00:28:23.919> a 00:28:24.630 --> 00:28:24.640 align:start position:0% and uh and and that sometimes has has a 00:28:24.640 --> 00:28:27.269 align:start position:0% and uh and and that sometimes has has a uh<00:28:24.799> well<00:28:25.120> often<00:28:25.520> really<00:28:26.240> stands<00:28:26.640> in<00:28:26.880> tension 00:28:27.269 --> 00:28:27.279 align:start position:0% uh well often really stands in tension 00:28:27.279 --> 00:28:30.230 align:start position:0% uh well often really stands in tension to<00:28:27.600> the<00:28:27.840> concept<00:28:28.159> of<00:28:28.320> dignity<00:28:28.720> of<00:28:28.960> risk.<00:28:30.000> Um 00:28:30.230 --> 00:28:30.240 align:start position:0% to the concept of dignity of risk. Um 00:28:30.240 --> 00:28:31.990 align:start position:0% to the concept of dignity of risk. Um which<00:28:30.399> is<00:28:30.559> really<00:28:30.799> about<00:28:31.039> empowerment<00:28:31.679> and 00:28:31.990 --> 00:28:32.000 align:start position:0% which is really about empowerment and 00:28:32.000 --> 00:28:34.630 align:start position:0% which is really about empowerment and enabling<00:28:32.480> consumers<00:28:33.039> to<00:28:34.000> uh<00:28:34.080> and<00:28:34.320> indeed 00:28:34.630 --> 00:28:34.640 align:start position:0% enabling consumers to uh and indeed 00:28:34.640 --> 00:28:36.549 align:start position:0% enabling consumers to uh and indeed their<00:28:34.880> carers<00:28:35.360> to<00:28:35.600> be<00:28:35.760> able<00:28:35.919> to<00:28:36.080> choose<00:28:36.320> the 00:28:36.549 --> 00:28:36.559 align:start position:0% their carers to be able to choose the 00:28:36.559 --> 00:28:40.230 align:start position:0% their carers to be able to choose the life<00:28:36.799> that<00:28:37.120> they<00:28:37.360> want<00:28:37.520> to<00:28:37.679> live.<00:28:38.720> um<00:28:39.760> uh<00:28:40.000> even 00:28:40.230 --> 00:28:40.240 align:start position:0% life that they want to live. um uh even 00:28:40.240 --> 00:28:42.870 align:start position:0% life that they want to live. um uh even if<00:28:40.480> that<00:28:40.720> sometimes<00:28:41.360> involves<00:28:42.320> uh<00:28:42.399> a<00:28:42.640> bit<00:28:42.720> of 00:28:42.870 --> 00:28:42.880 align:start position:0% if that sometimes involves uh a bit of 00:28:42.880 --> 00:28:46.950 align:start position:0% if that sometimes involves uh a bit of risks.<00:28:44.159> And<00:28:45.120> I<00:28:45.279> I<00:28:45.600> think<00:28:45.760> these<00:28:46.080> these<00:28:46.640> two 00:28:46.950 --> 00:28:46.960 align:start position:0% risks. And I I think these these two 00:28:46.960 --> 00:28:48.789 align:start position:0% risks. And I I think these these two perspectives<00:28:47.520> are<00:28:47.760> really<00:28:48.000> important<00:28:48.240> to 00:28:48.789 --> 00:28:48.799 align:start position:0% perspectives are really important to 00:28:48.799 --> 00:28:51.430 align:start position:0% perspectives are really important to keep<00:28:49.039> in<00:28:49.200> mind.<00:28:49.600> Oh,<00:28:49.919> we've<00:28:50.240> lost<00:28:50.480> the<00:28:50.640> slides. 00:28:51.430 --> 00:28:51.440 align:start position:0% keep in mind. Oh, we've lost the slides. 00:28:51.440 --> 00:28:53.830 align:start position:0% keep in mind. Oh, we've lost the slides. Um 00:28:53.830 --> 00:28:53.840 align:start position:0% Um 00:28:53.840 --> 00:28:57.430 align:start position:0% Um can<00:28:54.080> we<00:28:54.559> Thank<00:28:54.880> you.<00:28:56.000> Um<00:28:56.720> got<00:28:56.880> to<00:28:57.039> got<00:28:57.200> to<00:28:57.360> watch 00:28:57.430 --> 00:28:57.440 align:start position:0% can we Thank you. Um got to got to watch 00:28:57.440 --> 00:29:02.710 align:start position:0% can we Thank you. Um got to got to watch the<00:28:57.840> wandering<00:28:58.240> mice.<00:28:59.279> Um<00:29:00.080> so<00:29:01.120> uh<00:29:01.360> to<00:29:01.679> have<00:29:02.399> uh 00:29:02.710 --> 00:29:02.720 align:start position:0% the wandering mice. Um so uh to have uh 00:29:02.720 --> 00:29:04.389 align:start position:0% the wandering mice. Um so uh to have uh to<00:29:02.960> find<00:29:03.120> that<00:29:03.279> balance<00:29:03.600> and<00:29:03.760> and<00:29:04.000> I<00:29:04.240> think 00:29:04.389 --> 00:29:04.399 align:start position:0% to find that balance and and I think 00:29:04.399 --> 00:29:06.230 align:start position:0% to find that balance and and I think this<00:29:04.640> connects<00:29:04.960> in<00:29:05.200> importantly<00:29:05.679> really<00:29:05.919> to 00:29:06.230 --> 00:29:06.240 align:start position:0% this connects in importantly really to 00:29:06.240 --> 00:29:09.190 align:start position:0% this connects in importantly really to some<00:29:06.480> of<00:29:06.640> Crystal<00:29:06.960> Bell's<00:29:07.200> points<00:29:07.520> around<00:29:08.720> um 00:29:09.190 --> 00:29:09.200 align:start position:0% some of Crystal Bell's points around um 00:29:09.200 --> 00:29:11.190 align:start position:0% some of Crystal Bell's points around um around<00:29:09.520> reflective<00:29:10.080> practice<00:29:10.559> because<00:29:10.960> one 00:29:11.190 --> 00:29:11.200 align:start position:0% around reflective practice because one 00:29:11.200 --> 00:29:14.950 align:start position:0% around reflective practice because one of<00:29:11.279> the<00:29:11.440> things<00:29:11.679> that<00:29:12.000> is<00:29:13.200> um 00:29:14.950 --> 00:29:14.960 align:start position:0% of the things that is um 00:29:14.960 --> 00:29:16.789 align:start position:0% of the things that is um uh<00:29:15.200> that<00:29:15.440> is<00:29:15.679> important<00:29:15.840> to<00:29:16.000> keep<00:29:16.159> in<00:29:16.320> mind<00:29:16.559> is 00:29:16.789 --> 00:29:16.799 align:start position:0% uh that is important to keep in mind is 00:29:16.799 --> 00:29:19.350 align:start position:0% uh that is important to keep in mind is that<00:29:17.120> often<00:29:17.600> risk<00:29:18.000> tolerance<00:29:18.559> is<00:29:18.799> is<00:29:19.120> much 00:29:19.350 --> 00:29:19.360 align:start position:0% that often risk tolerance is is much 00:29:19.360 --> 00:29:21.510 align:start position:0% that often risk tolerance is is much more<00:29:19.520> of<00:29:19.679> a<00:29:19.919> individual<00:29:20.399> personality<00:29:20.960> trait 00:29:21.510 --> 00:29:21.520 align:start position:0% more of a individual personality trait 00:29:21.520 --> 00:29:23.029 align:start position:0% more of a individual personality trait um<00:29:21.600> not<00:29:21.760> necessarily<00:29:22.159> an<00:29:22.399> organizational 00:29:23.029 --> 00:29:23.039 align:start position:0% um not necessarily an organizational 00:29:23.039 --> 00:29:25.830 align:start position:0% um not necessarily an organizational one.<00:29:23.760> Um<00:29:24.080> and<00:29:24.320> if<00:29:24.480> you're<00:29:24.559> in<00:29:24.720> a<00:29:24.880> leadership<00:29:25.600> um 00:29:25.830 --> 00:29:25.840 align:start position:0% one. Um and if you're in a leadership um 00:29:25.840 --> 00:29:29.029 align:start position:0% one. Um and if you're in a leadership um position,<00:29:26.399> often<00:29:26.799> that<00:29:27.039> that<00:29:27.760> um<00:29:28.399> personality 00:29:29.029 --> 00:29:29.039 align:start position:0% position, often that that um personality 00:29:29.039 --> 00:29:30.710 align:start position:0% position, often that that um personality element<00:29:29.360> and<00:29:29.520> your<00:29:29.760> personal<00:29:30.000> risk<00:29:30.240> tolerance 00:29:30.710 --> 00:29:30.720 align:start position:0% element and your personal risk tolerance 00:29:30.720 --> 00:29:34.070 align:start position:0% element and your personal risk tolerance can<00:29:30.960> cascade<00:29:31.440> out<00:29:31.679> to<00:29:32.640> um<00:29:32.720> the<00:29:33.039> broader<00:29:33.360> team. 00:29:34.070 --> 00:29:34.080 align:start position:0% can cascade out to um the broader team. 00:29:34.080 --> 00:29:36.070 align:start position:0% can cascade out to um the broader team. So<00:29:34.320> that<00:29:34.559> self-awareness<00:29:35.279> of<00:29:35.440> where<00:29:35.679> you<00:29:35.840> tend 00:29:36.070 --> 00:29:36.080 align:start position:0% So that self-awareness of where you tend 00:29:36.080 --> 00:29:38.950 align:start position:0% So that self-awareness of where you tend to<00:29:36.320> sit<00:29:36.799> in<00:29:37.039> in<00:29:37.440> that<00:29:37.760> kind<00:29:37.919> of<00:29:38.640> what<00:29:38.799> your 00:29:38.950 --> 00:29:38.960 align:start position:0% to sit in in that kind of what your 00:29:38.960 --> 00:29:40.710 align:start position:0% to sit in in that kind of what your natural<00:29:39.279> inclination<00:29:39.840> tends<00:29:40.080> to<00:29:40.159> be<00:29:40.399> in<00:29:40.559> terms 00:29:40.710 --> 00:29:40.720 align:start position:0% natural inclination tends to be in terms 00:29:40.720 --> 00:29:43.110 align:start position:0% natural inclination tends to be in terms of<00:29:40.880> how<00:29:41.120> you<00:29:41.600> think<00:29:41.840> about<00:29:42.240> risk<00:29:42.480> and<00:29:42.799> how<00:29:42.880> you 00:29:43.110 --> 00:29:43.120 align:start position:0% of how you think about risk and how you 00:29:43.120 --> 00:29:45.029 align:start position:0% of how you think about risk and how you think<00:29:43.279> about<00:29:43.520> safety. 00:29:45.029 --> 00:29:45.039 align:start position:0% think about safety. 00:29:45.039 --> 00:29:49.430 align:start position:0% think about safety. um<00:29:45.440> and<00:29:46.480> uh<00:29:47.360> uh<00:29:47.840> is<00:29:48.080> is<00:29:48.480> like<00:29:48.880> a<00:29:49.200> really 00:29:49.430 --> 00:29:49.440 align:start position:0% um and uh uh is is like a really 00:29:49.440 --> 00:29:51.590 align:start position:0% um and uh uh is is like a really important<00:29:49.919> one<00:29:50.159> to<00:29:50.399> enable<00:29:51.279> the 00:29:51.590 --> 00:29:51.600 align:start position:0% important one to enable the 00:29:51.600 --> 00:29:53.269 align:start position:0% important one to enable the implementation<00:29:52.320> of<00:29:52.480> that<00:29:52.640> that<00:29:52.960> right 00:29:53.269 --> 00:29:53.279 align:start position:0% implementation of that that right 00:29:53.279 --> 00:29:56.710 align:start position:0% implementation of that that right balance<00:29:53.679> between<00:29:54.880> um<00:29:55.679> the<00:29:55.919> dignity<00:29:56.240> of<00:29:56.480> risk 00:29:56.710 --> 00:29:56.720 align:start position:0% balance between um the dignity of risk 00:29:56.720 --> 00:30:00.070 align:start position:0% balance between um the dignity of risk and<00:29:56.880> and<00:29:57.679> um<00:29:57.760> the<00:29:58.000> duty<00:29:58.320> of<00:29:58.480> care.<00:29:59.679> We<00:29:59.840> skip 00:30:00.070 --> 00:30:00.080 align:start position:0% and and um the duty of care. We skip 00:30:00.080 --> 00:30:03.750 align:start position:0% and and um the duty of care. We skip ahead<00:30:01.360> for<00:30:01.600> a<00:30:01.760> moment 00:30:03.750 --> 00:30:03.760 align:start position:0% ahead for a moment 00:30:03.760 --> 00:30:06.710 align:start position:0% ahead for a moment to<00:30:04.080> the<00:30:04.240> next<00:30:04.399> slide.<00:30:04.960> Thank<00:30:05.120> you.<00:30:05.919> Um<00:30:06.399> some<00:30:06.640> of 00:30:06.710 --> 00:30:06.720 align:start position:0% to the next slide. Thank you. Um some of 00:30:06.720 --> 00:30:09.190 align:start position:0% to the next slide. Thank you. Um some of the<00:30:06.880> things<00:30:07.039> that<00:30:07.279> really<00:30:07.520> do<00:30:08.000> enable<00:30:08.559> that 00:30:09.190 --> 00:30:09.200 align:start position:0% the things that really do enable that 00:30:09.200 --> 00:30:12.149 align:start position:0% the things that really do enable that though<00:30:09.520> and<00:30:09.760> that<00:30:09.919> that<00:30:10.559> um<00:30:10.799> level<00:30:11.039> of<00:30:11.360> kind<00:30:11.520> of 00:30:12.149 --> 00:30:12.159 align:start position:0% though and that that um level of kind of 00:30:12.159 --> 00:30:14.230 align:start position:0% though and that that um level of kind of um<00:30:12.480> we<00:30:12.799> sometimes<00:30:13.200> also<00:30:13.600> refer<00:30:13.840> to<00:30:14.080> as 00:30:14.230 --> 00:30:14.240 align:start position:0% um we sometimes also refer to as 00:30:14.240 --> 00:30:16.389 align:start position:0% um we sometimes also refer to as therapeutic<00:30:14.720> risk-taking<00:30:15.919> uh<00:30:16.000> is<00:30:16.240> a 00:30:16.389 --> 00:30:16.399 align:start position:0% therapeutic risk-taking uh is a 00:30:16.399 --> 00:30:19.029 align:start position:0% therapeutic risk-taking uh is a collaborative<00:30:16.880> approach.<00:30:17.440> Um<00:30:17.840> so<00:30:18.880> uh 00:30:19.029 --> 00:30:19.039 align:start position:0% collaborative approach. Um so uh 00:30:19.039 --> 00:30:21.430 align:start position:0% collaborative approach. Um so uh collaborating<00:30:19.679> not<00:30:19.919> just<00:30:20.080> with<00:30:20.640> the<00:30:20.960> consumer 00:30:21.430 --> 00:30:21.440 align:start position:0% collaborating not just with the consumer 00:30:21.440 --> 00:30:24.630 align:start position:0% collaborating not just with the consumer but<00:30:21.679> also<00:30:22.320> across<00:30:22.720> your<00:30:23.039> team<00:30:23.760> in<00:30:24.080> making<00:30:24.399> sure 00:30:24.630 --> 00:30:24.640 align:start position:0% but also across your team in making sure 00:30:24.640 --> 00:30:27.350 align:start position:0% but also across your team in making sure that<00:30:24.960> you<00:30:25.200> have<00:30:26.000> um<00:30:26.320> you<00:30:26.559> make<00:30:26.799> plans<00:30:27.120> that 00:30:27.350 --> 00:30:27.360 align:start position:0% that you have um you make plans that 00:30:27.360 --> 00:30:29.430 align:start position:0% that you have um you make plans that take<00:30:27.600> into<00:30:27.840> account<00:30:28.799> u<00:30:28.880> those<00:30:29.120> those 00:30:29.430 --> 00:30:29.440 align:start position:0% take into account u those those 00:30:29.440 --> 00:30:32.230 align:start position:0% take into account u those those different<00:30:29.679> perspectives<00:30:30.240> on<00:30:30.880> uh<00:30:31.120> on<00:30:31.360> risk<00:30:32.000> and 00:30:32.230 --> 00:30:32.240 align:start position:0% different perspectives on uh on risk and 00:30:32.240 --> 00:30:35.110 align:start position:0% different perspectives on uh on risk and what<00:30:32.399> what<00:30:32.799> maintains<00:30:33.600> safety. 00:30:35.110 --> 00:30:35.120 align:start position:0% what what maintains safety. 00:30:35.120 --> 00:30:37.029 align:start position:0% what what maintains safety. um<00:30:35.279> having<00:30:35.600> some<00:30:35.760> clarity<00:30:36.240> as<00:30:36.399> well<00:30:36.640> between 00:30:37.029 --> 00:30:37.039 align:start position:0% um having some clarity as well between 00:30:37.039 --> 00:30:38.789 align:start position:0% um having some clarity as well between individuals<00:30:37.600> in<00:30:37.840> the<00:30:38.000> team<00:30:38.159> and<00:30:38.399> what<00:30:38.559> their 00:30:38.789 --> 00:30:38.799 align:start position:0% individuals in the team and what their 00:30:38.799 --> 00:30:41.350 align:start position:0% individuals in the team and what their role<00:30:39.120> is<00:30:39.360> in<00:30:39.600> in<00:30:40.000> holding<00:30:40.399> risks.<00:30:40.960> Sometimes 00:30:41.350 --> 00:30:41.360 align:start position:0% role is in in holding risks. Sometimes 00:30:41.360 --> 00:30:44.149 align:start position:0% role is in in holding risks. Sometimes there<00:30:41.520> can<00:30:41.679> be<00:30:41.840> assumptions.<00:30:42.880> Um<00:30:43.279> often<00:30:43.600> in<00:30:43.760> in 00:30:44.149 --> 00:30:44.159 align:start position:0% there can be assumptions. Um often in in 00:30:44.159 --> 00:30:46.070 align:start position:0% there can be assumptions. Um often in in clinical<00:30:44.559> teams<00:30:44.960> the<00:30:45.200> psychiatrist<00:30:45.760> is<00:30:46.000> kind 00:30:46.070 --> 00:30:46.080 align:start position:0% clinical teams the psychiatrist is kind 00:30:46.080 --> 00:30:49.510 align:start position:0% clinical teams the psychiatrist is kind of<00:30:46.159> the<00:30:46.320> holder<00:30:46.640> of<00:30:46.799> the<00:30:47.039> risk.<00:30:47.679> Um<00:30:48.000> but<00:30:48.240> in<00:30:49.279> uh 00:30:49.510 --> 00:30:49.520 align:start position:0% of the holder of the risk. Um but in uh 00:30:49.520 --> 00:30:51.669 align:start position:0% of the holder of the risk. Um but in uh but<00:30:50.320> you<00:30:50.399> know<00:30:50.559> that<00:30:50.799> can<00:30:50.880> be<00:30:51.039> problematic<00:30:51.440> in 00:30:51.669 --> 00:30:51.679 align:start position:0% but you know that can be problematic in 00:30:51.679 --> 00:30:53.350 align:start position:0% but you know that can be problematic in its<00:30:51.919> in<00:30:52.080> its<00:30:52.240> own<00:30:52.399> way<00:30:52.559> and<00:30:52.799> sometimes<00:30:53.200> those 00:30:53.350 --> 00:30:53.360 align:start position:0% its in its own way and sometimes those 00:30:53.360 --> 00:30:56.870 align:start position:0% its in its own way and sometimes those those<00:30:54.320> uh<00:30:54.559> expectations<00:30:55.440> need<00:30:55.679> to<00:30:55.840> be<00:30:56.000> made<00:30:56.640> as 00:30:56.870 --> 00:30:56.880 align:start position:0% those uh expectations need to be made as 00:30:56.880 --> 00:30:59.110 align:start position:0% those uh expectations need to be made as explicit<00:30:57.520> as<00:30:57.760> as<00:30:58.240> possible<00:30:58.559> and<00:30:58.720> and 00:30:59.110 --> 00:30:59.120 align:start position:0% explicit as as possible and and 00:30:59.120 --> 00:31:01.430 align:start position:0% explicit as as possible and and sometimes<00:30:59.600> there's<00:30:59.840> that<00:31:00.080> balance<00:31:00.559> between 00:31:01.430 --> 00:31:01.440 align:start position:0% sometimes there's that balance between 00:31:01.440 --> 00:31:03.669 align:start position:0% sometimes there's that balance between who's<00:31:01.840> holding<00:31:02.159> it<00:31:02.559> and<00:31:02.799> who's<00:31:03.120> able<00:31:03.360> to<00:31:03.520> kind 00:31:03.669 --> 00:31:03.679 align:start position:0% who's holding it and who's able to kind 00:31:03.679 --> 00:31:05.909 align:start position:0% who's holding it and who's able to kind of<00:31:04.159> create<00:31:04.480> the<00:31:04.720> environment<00:31:05.360> or<00:31:05.600> has<00:31:05.760> the 00:31:05.909 --> 00:31:05.919 align:start position:0% of create the environment or has the 00:31:05.919 --> 00:31:07.830 align:start position:0% of create the environment or has the time<00:31:06.080> and<00:31:06.240> and<00:31:06.559> the<00:31:06.799> relationship<00:31:07.279> to<00:31:07.600> create 00:31:07.830 --> 00:31:07.840 align:start position:0% time and and the relationship to create 00:31:07.840 --> 00:31:10.630 align:start position:0% time and and the relationship to create the<00:31:08.080> environment<00:31:09.279> that<00:31:09.600> helps<00:31:09.840> for<00:31:10.080> that<00:31:10.480> um 00:31:10.630 --> 00:31:10.640 align:start position:0% the environment that helps for that um 00:31:10.640 --> 00:31:12.470 align:start position:0% the environment that helps for that um adequate<00:31:11.120> balancing<00:31:11.600> of<00:31:11.760> those<00:31:12.000> those<00:31:12.320> two 00:31:12.470 --> 00:31:12.480 align:start position:0% adequate balancing of those those two 00:31:12.480 --> 00:31:14.310 align:start position:0% adequate balancing of those those two principles. 00:31:14.310 --> 00:31:14.320 align:start position:0% principles. 00:31:14.320 --> 00:31:17.350 align:start position:0% principles. Um<00:31:15.039> really<00:31:15.360> critical<00:31:15.760> though<00:31:16.000> to<00:31:16.880> make<00:31:17.120> sure 00:31:17.350 --> 00:31:17.360 align:start position:0% Um really critical though to make sure 00:31:17.360 --> 00:31:19.750 align:start position:0% Um really critical though to make sure all<00:31:17.520> of<00:31:17.679> that<00:31:17.919> planning<00:31:18.399> is<00:31:18.799> really<00:31:19.279> strongly 00:31:19.750 --> 00:31:19.760 align:start position:0% all of that planning is really strongly 00:31:19.760 --> 00:31:22.389 align:start position:0% all of that planning is really strongly grounded<00:31:20.320> in<00:31:20.640> the<00:31:21.200> person's<00:31:21.679> actual<00:31:22.080> past 00:31:22.389 --> 00:31:22.399 align:start position:0% grounded in the person's actual past 00:31:22.399 --> 00:31:24.710 align:start position:0% grounded in the person's actual past experiences.<00:31:23.520> Um<00:31:23.840> how<00:31:24.080> those<00:31:24.320> risks<00:31:24.559> have 00:31:24.710 --> 00:31:24.720 align:start position:0% experiences. Um how those risks have 00:31:24.720 --> 00:31:26.149 align:start position:0% experiences. Um how those risks have been<00:31:24.799> managed<00:31:25.039> in<00:31:25.200> the<00:31:25.360> past,<00:31:25.600> their<00:31:25.840> needs, 00:31:26.149 --> 00:31:26.159 align:start position:0% been managed in the past, their needs, 00:31:26.159 --> 00:31:28.470 align:start position:0% been managed in the past, their needs, their<00:31:26.399> strengths,<00:31:26.799> their<00:31:27.039> goals.<00:31:27.919> Um<00:31:28.240> and 00:31:28.470 --> 00:31:28.480 align:start position:0% their strengths, their goals. Um and 00:31:28.480 --> 00:31:31.990 align:start position:0% their strengths, their goals. Um and that<00:31:28.640> that<00:31:29.360> needs<00:31:29.679> a<00:31:29.919> lot<00:31:30.000> of<00:31:30.320> that<00:31:31.120> um<00:31:31.760> a 00:31:31.990 --> 00:31:32.000 align:start position:0% that that needs a lot of that um a 00:31:32.000 --> 00:31:34.070 align:start position:0% that that needs a lot of that um a return<00:31:32.240> to<00:31:32.399> that<00:31:32.640> foundational<00:31:33.279> principle<00:31:33.760> of 00:31:34.070 --> 00:31:34.080 align:start position:0% return to that foundational principle of 00:31:34.080 --> 00:31:36.950 align:start position:0% return to that foundational principle of moving<00:31:34.799> from<00:31:35.760> you<00:31:35.919> know<00:31:36.080> what's<00:31:36.399> what's<00:31:36.799> wrong 00:31:36.950 --> 00:31:36.960 align:start position:0% moving from you know what's what's wrong 00:31:36.960 --> 00:31:38.630 align:start position:0% moving from you know what's what's wrong with<00:31:37.120> this<00:31:37.360> person<00:31:37.600> through<00:31:37.919> what<00:31:38.159> to<00:31:38.399> what 00:31:38.630 --> 00:31:38.640 align:start position:0% with this person through what to what 00:31:38.640 --> 00:31:40.710 align:start position:0% with this person through what to what actually<00:31:38.960> happened<00:31:39.279> to<00:31:39.440> them.<00:31:40.080> um<00:31:40.240> and<00:31:40.320> and 00:31:40.710 --> 00:31:40.720 align:start position:0% actually happened to them. um and and 00:31:40.720 --> 00:31:43.110 align:start position:0% actually happened to them. um and and how<00:31:40.960> that<00:31:41.200> that<00:31:41.679> experience<00:31:42.080> of<00:31:42.240> trauma<00:31:42.720> may 00:31:43.110 --> 00:31:43.120 align:start position:0% how that that experience of trauma may 00:31:43.120 --> 00:31:47.190 align:start position:0% how that that experience of trauma may shape<00:31:44.320> um<00:31:44.880> I<00:31:45.120> guess<00:31:45.279> the<00:31:46.399> uh<00:31:46.559> the<00:31:46.880> experience 00:31:47.190 --> 00:31:47.200 align:start position:0% shape um I guess the uh the experience 00:31:47.200 --> 00:31:49.110 align:start position:0% shape um I guess the uh the experience of<00:31:47.440> the<00:31:47.600> consumer<00:31:47.840> and<00:31:48.080> how<00:31:48.320> they're<00:31:48.880> um 00:31:49.110 --> 00:31:49.120 align:start position:0% of the consumer and how they're um 00:31:49.120 --> 00:31:50.549 align:start position:0% of the consumer and how they're um interacting<00:31:49.600> I<00:31:49.840> guess<00:31:49.919> in<00:31:50.080> that<00:31:50.320> that 00:31:50.549 --> 00:31:50.559 align:start position:0% interacting I guess in that that 00:31:50.559 --> 00:31:52.870 align:start position:0% interacting I guess in that that clinical<00:31:51.120> environment<00:31:52.000> clinical<00:31:52.399> or<00:31:52.559> service 00:31:52.870 --> 00:31:52.880 align:start position:0% clinical environment clinical or service 00:31:52.880 --> 00:31:57.430 align:start position:0% clinical environment clinical or service delivery<00:31:53.279> environment.<00:31:54.720> Um,<00:31:55.840> and<00:31:57.120> you<00:31:57.279> know, 00:31:57.430 --> 00:31:57.440 align:start position:0% delivery environment. Um, and you know, 00:31:57.440 --> 00:32:00.789 align:start position:0% delivery environment. Um, and you know, we<00:31:58.080> I'm<00:31:58.320> I'm<00:31:58.559> often<00:31:58.960> reminded<00:31:59.519> actually<00:31:59.919> of 00:32:00.789 --> 00:32:00.799 align:start position:0% we I'm I'm often reminded actually of 00:32:00.799 --> 00:32:04.549 align:start position:0% we I'm I'm often reminded actually of the<00:32:01.200> importance<00:32:02.320> also<00:32:02.799> sometimes<00:32:03.279> that 00:32:04.549 --> 00:32:04.559 align:start position:0% the importance also sometimes that 00:32:04.559 --> 00:32:07.029 align:start position:0% the importance also sometimes that within<00:32:04.880> a<00:32:05.039> team<00:32:05.279> context<00:32:05.760> often<00:32:06.080> it's<00:32:06.399> only<00:32:06.720> a 00:32:07.029 --> 00:32:07.039 align:start position:0% within a team context often it's only a 00:32:07.039 --> 00:32:09.110 align:start position:0% within a team context often it's only a couple<00:32:07.200> of<00:32:07.360> individuals<00:32:08.240> that<00:32:08.640> hold<00:32:08.880> the 00:32:09.110 --> 00:32:09.120 align:start position:0% couple of individuals that hold the 00:32:09.120 --> 00:32:12.149 align:start position:0% couple of individuals that hold the knowledge<00:32:09.519> about<00:32:10.159> what<00:32:10.960> uh<00:32:11.120> what<00:32:11.440> experiences 00:32:12.149 --> 00:32:12.159 align:start position:0% knowledge about what uh what experiences 00:32:12.159 --> 00:32:15.669 align:start position:0% knowledge about what uh what experiences a<00:32:12.399> consumer<00:32:13.039> have<00:32:13.279> gone<00:32:13.519> through.<00:32:14.559> Um<00:32:15.200> and<00:32:15.360> and 00:32:15.669 --> 00:32:15.679 align:start position:0% a consumer have gone through. Um and and 00:32:15.679 --> 00:32:17.509 align:start position:0% a consumer have gone through. Um and and that<00:32:15.919> can<00:32:16.080> be<00:32:16.159> a<00:32:16.320> bit<00:32:16.399> of<00:32:16.480> a<00:32:16.640> double<00:32:16.880> bind<00:32:17.120> in<00:32:17.360> so 00:32:17.509 --> 00:32:17.519 align:start position:0% that can be a bit of a double bind in so 00:32:17.519 --> 00:32:19.110 align:start position:0% that can be a bit of a double bind in so far<00:32:17.679> as<00:32:17.919> you<00:32:18.080> don't<00:32:18.240> want<00:32:18.320> to<00:32:18.640> as<00:32:18.799> we've 00:32:19.110 --> 00:32:19.120 align:start position:0% far as you don't want to as we've 00:32:19.120 --> 00:32:21.830 align:start position:0% far as you don't want to as we've discussed<00:32:19.519> you<00:32:19.679> know<00:32:19.760> there<00:32:20.240> there<00:32:20.480> is<00:32:20.720> a<00:32:21.519> an 00:32:21.830 --> 00:32:21.840 align:start position:0% discussed you know there there is a an 00:32:21.840 --> 00:32:24.070 align:start position:0% discussed you know there there is a an important<00:32:22.720> importance<00:32:23.120> in<00:32:23.360> having<00:32:23.600> awareness 00:32:24.070 --> 00:32:24.080 align:start position:0% important importance in having awareness 00:32:24.080 --> 00:32:25.830 align:start position:0% important importance in having awareness of<00:32:24.320> what<00:32:24.480> your<00:32:24.640> role<00:32:24.880> is<00:32:25.120> in<00:32:25.360> terms<00:32:25.519> of<00:32:25.600> how 00:32:25.830 --> 00:32:25.840 align:start position:0% of what your role is in terms of how 00:32:25.840 --> 00:32:28.070 align:start position:0% of what your role is in terms of how much<00:32:26.480> you<00:32:26.640> know<00:32:26.720> you<00:32:26.960> dig<00:32:27.120> in<00:32:27.279> and<00:32:27.519> hold<00:32:27.840> in 00:32:28.070 --> 00:32:28.080 align:start position:0% much you know you dig in and hold in 00:32:28.080 --> 00:32:29.509 align:start position:0% much you know you dig in and hold in terms<00:32:28.240> of<00:32:28.320> the<00:32:28.480> details<00:32:28.960> around<00:32:29.279> what 00:32:29.509 --> 00:32:29.519 align:start position:0% terms of the details around what 00:32:29.519 --> 00:32:31.350 align:start position:0% terms of the details around what happened.<00:32:30.240> Um<00:32:30.480> but<00:32:30.720> sometimes<00:32:30.960> it<00:32:31.200> is 00:32:31.350 --> 00:32:31.360 align:start position:0% happened. Um but sometimes it is 00:32:31.360 --> 00:32:33.029 align:start position:0% happened. Um but sometimes it is critically<00:32:31.760> important<00:32:32.000> that<00:32:32.240> some<00:32:32.480> of<00:32:32.640> that 00:32:33.029 --> 00:32:33.039 align:start position:0% critically important that some of that 00:32:33.039 --> 00:32:35.990 align:start position:0% critically important that some of that insight<00:32:33.519> be<00:32:33.760> shared<00:32:34.080> so<00:32:34.320> that<00:32:35.200> um<00:32:35.600> the<00:32:35.840> right 00:32:35.990 --> 00:32:36.000 align:start position:0% insight be shared so that um the right 00:32:36.000 --> 00:32:37.509 align:start position:0% insight be shared so that um the right empathy<00:32:36.399> and<00:32:36.559> the<00:32:36.640> right<00:32:36.880> understanding<00:32:37.360> can 00:32:37.509 --> 00:32:37.519 align:start position:0% empathy and the right understanding can 00:32:37.519 --> 00:32:40.549 align:start position:0% empathy and the right understanding can be<00:32:37.679> held<00:32:37.919> across<00:32:38.240> a<00:32:38.480> team.<00:32:39.519> Um<00:32:39.760> so<00:32:40.000> sometimes<00:32:40.320> I 00:32:40.549 --> 00:32:40.559 align:start position:0% be held across a team. Um so sometimes I 00:32:40.559 --> 00:32:43.350 align:start position:0% be held across a team. Um so sometimes I found<00:32:40.799> it<00:32:41.039> really<00:32:41.360> useful<00:32:42.399> and<00:32:42.559> and<00:32:42.960> grounding 00:32:43.350 --> 00:32:43.360 align:start position:0% found it really useful and and grounding 00:32:43.360 --> 00:32:46.710 align:start position:0% found it really useful and and grounding to<00:32:43.679> remind<00:32:44.559> u<00:32:44.720> people<00:32:45.039> about<00:32:45.440> some<00:32:45.679> of<00:32:45.840> those 00:32:46.710 --> 00:32:46.720 align:start position:0% to remind u people about some of those 00:32:46.720 --> 00:32:48.230 align:start position:0% to remind u people about some of those uh<00:32:46.880> experiences<00:32:47.279> that<00:32:47.519> an<00:32:47.679> individual<00:32:48.000> might 00:32:48.230 --> 00:32:48.240 align:start position:0% uh experiences that an individual might 00:32:48.240 --> 00:32:50.230 align:start position:0% uh experiences that an individual might have<00:32:48.399> had<00:32:48.960> u<00:32:49.120> particularly<00:32:49.679> where<00:32:49.919> it<00:32:50.080> might 00:32:50.230 --> 00:32:50.240 align:start position:0% have had u particularly where it might 00:32:50.240 --> 00:32:52.789 align:start position:0% have had u particularly where it might refer<00:32:51.120> uh<00:32:51.440> where<00:32:51.679> it<00:32:51.840> might<00:32:52.080> link<00:32:52.320> in<00:32:52.559> with 00:32:52.789 --> 00:32:52.799 align:start position:0% refer uh where it might link in with 00:32:52.799 --> 00:32:54.549 align:start position:0% refer uh where it might link in with restrictive<00:32:53.279> practices<00:32:53.760> and<00:32:54.000> the<00:32:54.159> parallels 00:32:54.549 --> 00:32:54.559 align:start position:0% restrictive practices and the parallels 00:32:54.559 --> 00:32:57.029 align:start position:0% restrictive practices and the parallels that<00:32:54.720> there<00:32:54.960> might<00:32:55.120> be.<00:32:55.919> Um<00:32:56.240> but<00:32:56.559> sometimes 00:32:57.029 --> 00:32:57.039 align:start position:0% that there might be. Um but sometimes 00:32:57.039 --> 00:32:58.630 align:start position:0% that there might be. Um but sometimes you<00:32:57.200> know<00:32:57.279> and<00:32:57.440> I<00:32:57.600> was<00:32:57.679> reminded<00:32:58.000> of<00:32:58.159> this<00:32:58.399> in 00:32:58.630 --> 00:32:58.640 align:start position:0% you know and I was reminded of this in 00:32:58.640 --> 00:33:01.669 align:start position:0% you know and I was reminded of this in particular<00:32:59.120> on<00:32:59.360> call<00:32:59.679> a<00:32:59.919> couple<00:33:00.159> of<00:33:00.480> weeks<00:33:00.799> ago 00:33:01.669 --> 00:33:01.679 align:start position:0% particular on call a couple of weeks ago 00:33:01.679 --> 00:33:04.549 align:start position:0% particular on call a couple of weeks ago where<00:33:02.799> a<00:33:03.039> specific<00:33:03.519> team<00:33:03.840> had<00:33:04.080> had<00:33:04.240> their<00:33:04.399> own 00:33:04.549 --> 00:33:04.559 align:start position:0% where a specific team had had their own 00:33:04.559 --> 00:33:06.789 align:start position:0% where a specific team had had their own traumas<00:33:05.360> um<00:33:05.440> in<00:33:05.679> a<00:33:06.080> reasonably<00:33:06.559> well 00:33:06.789 --> 00:33:06.799 align:start position:0% traumas um in a reasonably well 00:33:06.799 --> 00:33:09.269 align:start position:0% traumas um in a reasonably well publicized<00:33:07.360> incident<00:33:08.480> um<00:33:08.720> around<00:33:09.039> being 00:33:09.269 --> 00:33:09.279 align:start position:0% publicized incident um around being 00:33:09.279 --> 00:33:11.190 align:start position:0% publicized incident um around being filmed<00:33:09.840> for<00:33:10.000> example<00:33:10.320> and<00:33:10.480> so<00:33:10.640> a<00:33:10.799> consumer 00:33:11.190 --> 00:33:11.200 align:start position:0% filmed for example and so a consumer 00:33:11.200 --> 00:33:12.789 align:start position:0% filmed for example and so a consumer kind<00:33:11.360> of<00:33:11.440> engaging<00:33:11.760> in<00:33:11.840> filming<00:33:12.240> behavior<00:33:12.559> had 00:33:12.789 --> 00:33:12.799 align:start position:0% kind of engaging in filming behavior had 00:33:12.799 --> 00:33:15.509 align:start position:0% kind of engaging in filming behavior had been<00:33:12.960> really<00:33:13.279> triggering<00:33:13.679> and<00:33:13.840> and<00:33:14.640> um<00:33:15.360> uh 00:33:15.509 --> 00:33:15.519 align:start position:0% been really triggering and and um uh 00:33:15.519 --> 00:33:18.310 align:start position:0% been really triggering and and um uh problematic<00:33:16.240> for<00:33:16.480> the<00:33:16.720> staff<00:33:17.120> as<00:33:17.360> well.<00:33:17.679> So, 00:33:18.310 --> 00:33:18.320 align:start position:0% problematic for the staff as well. So, 00:33:18.320 --> 00:33:19.990 align:start position:0% problematic for the staff as well. So, you<00:33:18.480> got<00:33:18.640> to<00:33:18.799> kind<00:33:18.960> of<00:33:19.039> be<00:33:19.200> aware<00:33:19.519> of<00:33:19.679> both 00:33:19.990 --> 00:33:20.000 align:start position:0% you got to kind of be aware of both 00:33:20.000 --> 00:33:21.990 align:start position:0% you got to kind of be aware of both sides<00:33:20.559> of<00:33:20.799> the<00:33:20.960> equation<00:33:21.279> and<00:33:21.519> try<00:33:21.679> and<00:33:21.840> kind 00:33:21.990 --> 00:33:22.000 align:start position:0% sides of the equation and try and kind 00:33:22.000 --> 00:33:23.430 align:start position:0% sides of the equation and try and kind of<00:33:22.080> create<00:33:22.320> that<00:33:22.559> mutual<00:33:22.880> empathy<00:33:23.200> and 00:33:23.430 --> 00:33:23.440 align:start position:0% of create that mutual empathy and 00:33:23.440 --> 00:33:26.149 align:start position:0% of create that mutual empathy and understanding<00:33:24.720> um<00:33:25.120> to<00:33:25.360> be<00:33:25.519> able<00:33:25.760> to 00:33:26.149 --> 00:33:26.159 align:start position:0% understanding um to be able to 00:33:26.159 --> 00:33:28.789 align:start position:0% understanding um to be able to adequately<00:33:26.720> kind<00:33:26.880> of<00:33:26.960> balance<00:33:27.360> those<00:33:27.600> risks. 00:33:28.789 --> 00:33:28.799 align:start position:0% adequately kind of balance those risks. 00:33:28.799 --> 00:33:31.509 align:start position:0% adequately kind of balance those risks. Um,<00:33:29.360> and<00:33:29.679> certainly<00:33:30.000> the<00:33:30.240> the<00:33:30.960> time<00:33:31.200> to 00:33:31.509 --> 00:33:31.519 align:start position:0% Um, and certainly the the time to 00:33:31.519 --> 00:33:33.190 align:start position:0% Um, and certainly the the time to reflect<00:33:31.919> and<00:33:32.159> and<00:33:32.559> look<00:33:32.720> after<00:33:32.960> your<00:33:33.120> own 00:33:33.190 --> 00:33:33.200 align:start position:0% reflect and and look after your own 00:33:33.200 --> 00:33:35.509 align:start position:0% reflect and and look after your own well-being,<00:33:33.679> which<00:33:33.840> we're<00:33:34.080> going<00:33:34.159> to<00:33:34.320> get<00:33:34.399> to, 00:33:35.509 --> 00:33:35.519 align:start position:0% well-being, which we're going to get to, 00:33:35.519 --> 00:33:37.509 align:start position:0% well-being, which we're going to get to, um,<00:33:35.760> is<00:33:36.000> another<00:33:36.399> critical<00:33:36.799> aspect.<00:33:37.360> You 00:33:37.509 --> 00:33:37.519 align:start position:0% um, is another critical aspect. You 00:33:37.519 --> 00:33:41.830 align:start position:0% um, is another critical aspect. You know,<00:33:37.679> one<00:33:37.840> of<00:33:38.000> the<00:33:38.159> manifestations<00:33:39.039> of<00:33:40.480> um<00:33:41.600> of 00:33:41.830 --> 00:33:41.840 align:start position:0% know, one of the manifestations of um of 00:33:41.840 --> 00:33:43.430 align:start position:0% know, one of the manifestations of um of trauma<00:33:42.159> and<00:33:42.320> distress<00:33:42.640> is<00:33:42.880> is<00:33:43.120> often 00:33:43.430 --> 00:33:43.440 align:start position:0% trauma and distress is is often 00:33:43.440 --> 00:33:45.350 align:start position:0% trauma and distress is is often hypervigilance<00:33:44.240> as<00:33:44.480> well.<00:33:44.720> And<00:33:44.880> so<00:33:45.039> you<00:33:45.200> might 00:33:45.350 --> 00:33:45.360 align:start position:0% hypervigilance as well. And so you might 00:33:45.360 --> 00:33:47.669 align:start position:0% hypervigilance as well. And so you might find<00:33:45.600> if<00:33:45.840> you're<00:33:46.000> a<00:33:46.159> service<00:33:46.480> provider<00:33:47.519> um 00:33:47.669 --> 00:33:47.679 align:start position:0% find if you're a service provider um 00:33:47.679 --> 00:33:49.830 align:start position:0% find if you're a service provider um your<00:33:47.919> consumers<00:33:48.399> are<00:33:48.640> actually<00:33:49.120> often<00:33:49.519> much 00:33:49.830 --> 00:33:49.840 align:start position:0% your consumers are actually often much 00:33:49.840 --> 00:33:52.070 align:start position:0% your consumers are actually often much more<00:33:50.000> acutely<00:33:50.399> attuned<00:33:50.799> to<00:33:50.960> your<00:33:51.200> mental<00:33:51.840> uh 00:33:52.070 --> 00:33:52.080 align:start position:0% more acutely attuned to your mental uh 00:33:52.080 --> 00:33:53.990 align:start position:0% more acutely attuned to your mental uh state<00:33:52.399> and<00:33:52.640> and<00:33:52.960> wellbeing<00:33:53.440> than<00:33:53.600> than<00:33:53.840> you 00:33:53.990 --> 00:33:54.000 align:start position:0% state and and wellbeing than than you 00:33:54.000 --> 00:33:56.470 align:start position:0% state and and wellbeing than than you are<00:33:54.080> of<00:33:54.320> theirs<00:33:54.640> at<00:33:54.880> times.<00:33:55.600> Um<00:33:56.000> just<00:33:56.240> because 00:33:56.470 --> 00:33:56.480 align:start position:0% are of theirs at times. Um just because 00:33:56.480 --> 00:33:58.470 align:start position:0% are of theirs at times. Um just because as<00:33:56.720> a<00:33:57.200> survival<00:33:57.679> technique<00:33:58.159> sometimes 00:33:58.470 --> 00:33:58.480 align:start position:0% as a survival technique sometimes 00:33:58.480 --> 00:34:01.590 align:start position:0% as a survival technique sometimes they've<00:33:58.799> had<00:33:59.039> to<00:33:59.200> have<00:33:59.360> that<00:34:00.240> uh<00:34:00.399> real<00:34:00.720> acuity. 00:34:01.590 --> 00:34:01.600 align:start position:0% they've had to have that uh real acuity. 00:34:01.600 --> 00:34:05.509 align:start position:0% they've had to have that uh real acuity. Um<00:34:02.080> and<00:34:02.240> and<00:34:02.559> sometimes<00:34:02.960> it<00:34:03.200> can<00:34:03.360> be<00:34:04.159> um<00:34:05.360> you 00:34:05.509 --> 00:34:05.519 align:start position:0% Um and and sometimes it can be um you 00:34:05.519 --> 00:34:06.789 align:start position:0% Um and and sometimes it can be um you know<00:34:05.760> it<00:34:05.919> can<00:34:06.080> be<00:34:06.240> can<00:34:06.480> lead<00:34:06.640> to 00:34:06.789 --> 00:34:06.799 align:start position:0% know it can be can lead to 00:34:06.799 --> 00:34:09.669 align:start position:0% know it can be can lead to misinterpretations<00:34:07.679> as<00:34:07.840> well.<00:34:08.159> But<00:34:09.040> um<00:34:09.440> you 00:34:09.669 --> 00:34:09.679 align:start position:0% misinterpretations as well. But um you 00:34:09.679 --> 00:34:11.589 align:start position:0% misinterpretations as well. But um you know<00:34:10.000> that<00:34:10.159> that<00:34:10.480> acute<00:34:10.879> awareness<00:34:11.359> is 00:34:11.589 --> 00:34:11.599 align:start position:0% know that that acute awareness is 00:34:11.599 --> 00:34:14.230 align:start position:0% know that that acute awareness is something<00:34:12.560> um<00:34:12.960> that<00:34:13.200> that<00:34:13.599> you<00:34:13.760> have<00:34:13.919> to<00:34:14.079> be 00:34:14.230 --> 00:34:14.240 align:start position:0% something um that that you have to be 00:34:14.240 --> 00:34:17.349 align:start position:0% something um that that you have to be quite<00:34:14.639> aware<00:34:14.960> of.<00:34:16.079> Um<00:34:16.320> we've<00:34:16.639> got<00:34:16.720> a<00:34:16.879> few 00:34:17.349 --> 00:34:17.359 align:start position:0% quite aware of. Um we've got a few 00:34:17.359 --> 00:34:19.829 align:start position:0% quite aware of. Um we've got a few toolkits<00:34:18.480> a<00:34:18.720> few<00:34:18.879> aspects<00:34:19.200> of<00:34:19.280> the<00:34:19.440> toolkit 00:34:19.829 --> 00:34:19.839 align:start position:0% toolkits a few aspects of the toolkit 00:34:19.839 --> 00:34:21.109 align:start position:0% toolkits a few aspects of the toolkit that<00:34:20.079> kind<00:34:20.159> of<00:34:20.240> speak<00:34:20.399> to<00:34:20.560> this.<00:34:20.720> So<00:34:20.800> I<00:34:20.960> won't 00:34:21.109 --> 00:34:21.119 align:start position:0% that kind of speak to this. So I won't 00:34:21.119 --> 00:34:23.349 align:start position:0% that kind of speak to this. So I won't run<00:34:21.359> through<00:34:21.520> those<00:34:22.159> um<00:34:22.320> in<00:34:22.560> detail<00:34:22.960> but<00:34:23.119> it's 00:34:23.349 --> 00:34:23.359 align:start position:0% run through those um in detail but it's 00:34:23.359 --> 00:34:26.310 align:start position:0% run through those um in detail but it's worth<00:34:23.599> worth<00:34:24.320> um<00:34:24.480> checking<00:34:24.879> out.<00:34:25.839> We<00:34:26.000> jump<00:34:26.159> to 00:34:26.310 --> 00:34:26.320 align:start position:0% worth worth um checking out. We jump to 00:34:26.320 --> 00:34:28.069 align:start position:0% worth worth um checking out. We jump to the<00:34:26.560> next 00:34:28.069 --> 00:34:28.079 align:start position:0% the next 00:34:28.079 --> 00:34:33.109 align:start position:0% the next staff<00:34:28.399> then.<00:34:29.440> Um<00:34:30.480> so<00:34:30.639> to<00:34:30.879> helping<00:34:32.240> help<00:34:32.639> get<00:34:32.879> to 00:34:33.109 --> 00:34:33.119 align:start position:0% staff then. Um so to helping help get to 00:34:33.119 --> 00:34:35.030 align:start position:0% staff then. Um so to helping help get to that<00:34:33.280> that<00:34:33.760> kind<00:34:33.919> of<00:34:34.079> information<00:34:34.480> that<00:34:34.800> can 00:34:35.030 --> 00:34:35.040 align:start position:0% that that kind of information that can 00:34:35.040 --> 00:34:38.389 align:start position:0% that that kind of information that can help<00:34:35.599> have<00:34:36.000> a<00:34:36.320> plan<00:34:36.639> together,<00:34:37.919> it's<00:34:38.240> really 00:34:38.389 --> 00:34:38.399 align:start position:0% help have a plan together, it's really 00:34:38.399 --> 00:34:40.950 align:start position:0% help have a plan together, it's really important<00:34:38.639> to<00:34:38.879> move<00:34:39.119> past<00:34:40.159> um<00:34:40.399> assumptions 00:34:40.950 --> 00:34:40.960 align:start position:0% important to move past um assumptions 00:34:40.960 --> 00:34:43.349 align:start position:0% important to move past um assumptions that<00:34:41.280> we<00:34:41.440> might<00:34:41.839> hold<00:34:42.240> about<00:34:42.639> about<00:34:43.040> things. 00:34:43.349 --> 00:34:43.359 align:start position:0% that we might hold about about things. 00:34:43.359 --> 00:34:45.430 align:start position:0% that we might hold about about things. And<00:34:44.000> again<00:34:44.320> without<00:34:44.639> kind<00:34:44.800> of<00:34:44.879> going<00:34:45.119> into<00:34:45.359> the 00:34:45.430 --> 00:34:45.440 align:start position:0% And again without kind of going into the 00:34:45.440 --> 00:34:47.750 align:start position:0% And again without kind of going into the the<00:34:45.919> detail<00:34:46.159> of<00:34:46.399> each<00:34:46.560> and<00:34:46.800> every<00:34:47.280> uh<00:34:47.440> concept 00:34:47.750 --> 00:34:47.760 align:start position:0% the detail of each and every uh concept 00:34:47.760 --> 00:34:50.149 align:start position:0% the detail of each and every uh concept which<00:34:48.000> you<00:34:48.159> can<00:34:48.240> explore<00:34:48.560> in<00:34:48.720> the<00:34:48.879> toolkit<00:34:49.919> if 00:34:50.149 --> 00:34:50.159 align:start position:0% which you can explore in the toolkit if 00:34:50.159 --> 00:34:54.069 align:start position:0% which you can explore in the toolkit if I<00:34:50.320> just<00:34:50.480> pick<00:34:51.200> for<00:34:51.359> example<00:34:51.919> in<00:34:52.159> this<00:34:52.800> um<00:34:53.760> uh<00:34:53.839> in 00:34:54.069 --> 00:34:54.079 align:start position:0% I just pick for example in this um uh in 00:34:54.079 --> 00:34:56.790 align:start position:0% I just pick for example in this um uh in this<00:34:54.320> flower<00:34:54.639> of<00:34:54.879> the<00:34:55.200> impact<00:34:55.520> and<00:34:55.839> function 00:34:56.790 --> 00:34:56.800 align:start position:0% this flower of the impact and function 00:34:56.800 --> 00:34:57.910 align:start position:0% this flower of the impact and function you<00:34:56.960> know<00:34:57.040> that<00:34:57.280> can<00:34:57.359> be<00:34:57.520> a<00:34:57.680> really 00:34:57.910 --> 00:34:57.920 align:start position:0% you know that can be a really 00:34:57.920 --> 00:34:59.510 align:start position:0% you know that can be a really interesting<00:34:58.240> thing<00:34:58.400> to<00:34:58.640> dig<00:34:58.880> into<00:34:59.200> directly 00:34:59.510 --> 00:34:59.520 align:start position:0% interesting thing to dig into directly 00:34:59.520 --> 00:35:02.470 align:start position:0% interesting thing to dig into directly with<00:34:59.760> your<00:35:00.000> your<00:35:00.480> consumer.<00:35:01.040> So<00:35:01.280> how<00:35:01.520> how<00:35:01.760> does 00:35:02.470 --> 00:35:02.480 align:start position:0% with your your consumer. So how how does 00:35:02.480 --> 00:35:04.230 align:start position:0% with your your consumer. So how how does a<00:35:02.720> particular<00:35:03.040> risk<00:35:03.280> that<00:35:03.440> you've<00:35:03.839> identified 00:35:04.230 --> 00:35:04.240 align:start position:0% a particular risk that you've identified 00:35:04.240 --> 00:35:06.230 align:start position:0% a particular risk that you've identified together<00:35:05.119> um<00:35:05.280> how<00:35:05.440> does<00:35:05.599> it<00:35:05.760> play<00:35:05.920> out<00:35:06.079> in 00:35:06.230 --> 00:35:06.240 align:start position:0% together um how does it play out in 00:35:06.240 --> 00:35:08.790 align:start position:0% together um how does it play out in their<00:35:06.400> everyday<00:35:06.800> life?<00:35:08.000> um<00:35:08.160> and<00:35:08.320> not<00:35:08.480> just<00:35:08.640> the 00:35:08.790 --> 00:35:08.800 align:start position:0% their everyday life? um and not just the 00:35:08.800 --> 00:35:13.349 align:start position:0% their everyday life? um and not just the risk<00:35:09.040> itself<00:35:10.079> um<00:35:10.160> but<00:35:10.480> how<00:35:11.440> uh<00:35:12.640> how<00:35:12.960> addressing 00:35:13.349 --> 00:35:13.359 align:start position:0% risk itself um but how uh how addressing 00:35:13.359 --> 00:35:16.790 align:start position:0% risk itself um but how uh how addressing that<00:35:13.599> risk<00:35:13.839> in<00:35:14.079> different<00:35:14.400> ways<00:35:15.200> might<00:35:15.599> impact 00:35:16.790 --> 00:35:16.800 align:start position:0% that risk in different ways might impact 00:35:16.800 --> 00:35:19.430 align:start position:0% that risk in different ways might impact um<00:35:17.440> impact<00:35:17.839> their<00:35:18.079> functioning<00:35:18.480> day-to-day 00:35:19.430 --> 00:35:19.440 align:start position:0% um impact their functioning day-to-day 00:35:19.440 --> 00:35:21.589 align:start position:0% um impact their functioning day-to-day um<00:35:19.680> for<00:35:19.760> example<00:35:20.560> and<00:35:20.800> sometimes<00:35:21.200> they<00:35:21.359> can<00:35:21.520> be 00:35:21.589 --> 00:35:21.599 align:start position:0% um for example and sometimes they can be 00:35:21.599 --> 00:35:23.670 align:start position:0% um for example and sometimes they can be a<00:35:21.760> bit<00:35:21.839> of<00:35:21.920> a<00:35:22.079> double<00:35:22.320> bind<00:35:22.560> or<00:35:22.800> attention.<00:35:23.359> Um, 00:35:23.670 --> 00:35:23.680 align:start position:0% a bit of a double bind or attention. Um, 00:35:23.680 --> 00:35:25.910 align:start position:0% a bit of a double bind or attention. Um, so<00:35:23.920> for<00:35:24.000> example,<00:35:24.560> you<00:35:24.800> might<00:35:24.960> be<00:35:25.119> looking<00:35:25.280> at 00:35:25.910 --> 00:35:25.920 align:start position:0% so for example, you might be looking at 00:35:25.920 --> 00:35:27.430 align:start position:0% so for example, you might be looking at bringing<00:35:26.240> someone<00:35:26.480> into<00:35:26.800> hospital,<00:35:27.200> but 00:35:27.430 --> 00:35:27.440 align:start position:0% bringing someone into hospital, but 00:35:27.440 --> 00:35:30.710 align:start position:0% bringing someone into hospital, but their<00:35:27.680> main<00:35:28.720> um<00:35:29.119> distress<00:35:29.599> tolerance<00:35:30.320> kind<00:35:30.560> of 00:35:30.710 --> 00:35:30.720 align:start position:0% their main um distress tolerance kind of 00:35:30.720 --> 00:35:32.790 align:start position:0% their main um distress tolerance kind of thing<00:35:30.880> or<00:35:31.119> their<00:35:31.359> reason<00:35:31.599> for<00:35:31.760> living<00:35:32.000> is<00:35:32.240> is<00:35:32.640> a 00:35:32.790 --> 00:35:32.800 align:start position:0% thing or their reason for living is is a 00:35:32.800 --> 00:35:34.790 align:start position:0% thing or their reason for living is is a pet<00:35:33.200> or<00:35:33.440> is<00:35:33.680> is<00:35:34.000> someone<00:35:34.240> that<00:35:34.400> that<00:35:34.560> you're 00:35:34.790 --> 00:35:34.800 align:start position:0% pet or is is someone that that you're 00:35:34.800 --> 00:35:37.030 align:start position:0% pet or is is someone that that you're then<00:35:35.040> going<00:35:35.119> to<00:35:35.280> have<00:35:35.440> to<00:35:36.560> um<00:35:36.720> you're 00:35:37.030 --> 00:35:37.040 align:start position:0% then going to have to um you're 00:35:37.040 --> 00:35:39.109 align:start position:0% then going to have to um you're disconnecting<00:35:37.520> them<00:35:37.680> from<00:35:37.920> in<00:35:38.079> some<00:35:38.320> way.<00:35:38.960> And 00:35:39.109 --> 00:35:39.119 align:start position:0% disconnecting them from in some way. And 00:35:39.119 --> 00:35:43.030 align:start position:0% disconnecting them from in some way. And so<00:35:39.440> some<00:35:39.680> of<00:35:39.760> these<00:35:40.160> kinds<00:35:40.480> of<00:35:41.119> um<00:35:42.400> more<00:35:42.640> subtle 00:35:43.030 --> 00:35:43.040 align:start position:0% so some of these kinds of um more subtle 00:35:43.040 --> 00:35:44.550 align:start position:0% so some of these kinds of um more subtle concerns<00:35:43.359> might<00:35:43.599> be<00:35:43.760> things<00:35:43.839> that<00:35:44.000> a<00:35:44.160> consumer 00:35:44.550 --> 00:35:44.560 align:start position:0% concerns might be things that a consumer 00:35:44.560 --> 00:35:46.150 align:start position:0% concerns might be things that a consumer doesn't<00:35:44.800> share<00:35:45.119> necessarily<00:35:45.680> without<00:35:46.000> being 00:35:46.150 --> 00:35:46.160 align:start position:0% doesn't share necessarily without being 00:35:46.160 --> 00:35:48.630 align:start position:0% doesn't share necessarily without being explicitly<00:35:46.720> asked<00:35:47.680> um<00:35:47.760> but<00:35:48.000> can<00:35:48.240> be<00:35:48.400> really 00:35:48.630 --> 00:35:48.640 align:start position:0% explicitly asked um but can be really 00:35:48.640 --> 00:35:50.870 align:start position:0% explicitly asked um but can be really foundational<00:35:49.200> to<00:35:49.440> that<00:35:49.680> balance<00:35:50.000> of<00:35:50.160> of<00:35:50.640> risk 00:35:50.870 --> 00:35:50.880 align:start position:0% foundational to that balance of of risk 00:35:50.880 --> 00:35:52.310 align:start position:0% foundational to that balance of of risk and<00:35:51.040> safety.<00:35:51.599> Um,<00:35:51.839> and<00:35:52.000> there<00:35:52.160> can<00:35:52.240> be 00:35:52.310 --> 00:35:52.320 align:start position:0% and safety. Um, and there can be 00:35:52.320 --> 00:35:53.910 align:start position:0% and safety. Um, and there can be sometimes<00:35:52.640> some<00:35:52.800> ambivalence<00:35:53.440> around 00:35:53.910 --> 00:35:53.920 align:start position:0% sometimes some ambivalence around 00:35:53.920 --> 00:35:56.550 align:start position:0% sometimes some ambivalence around someone<00:35:54.320> wanting<00:35:54.640> a<00:35:55.200> a<00:35:55.520> type<00:35:55.680> of<00:35:56.160> help<00:35:56.320> and 00:35:56.550 --> 00:35:56.560 align:start position:0% someone wanting a a type of help and 00:35:56.560 --> 00:35:58.069 align:start position:0% someone wanting a a type of help and support,<00:35:56.800> but<00:35:57.119> knowing<00:35:57.359> that<00:35:57.520> in<00:35:57.680> other<00:35:57.920> ways 00:35:58.069 --> 00:35:58.079 align:start position:0% support, but knowing that in other ways 00:35:58.079 --> 00:35:59.750 align:start position:0% support, but knowing that in other ways it<00:35:58.400> sort<00:35:58.560> of<00:35:58.640> undermines<00:35:59.200> some<00:35:59.359> of<00:35:59.440> the<00:35:59.599> things 00:35:59.750 --> 00:35:59.760 align:start position:0% it sort of undermines some of the things 00:35:59.760 --> 00:36:02.950 align:start position:0% it sort of undermines some of the things that<00:36:00.560> um<00:36:00.640> that<00:36:00.960> can<00:36:01.200> be<00:36:01.359> helpful<00:36:01.680> and<00:36:02.640> uh<00:36:02.720> and 00:36:02.950 --> 00:36:02.960 align:start position:0% that um that can be helpful and uh and 00:36:02.960 --> 00:36:05.670 align:start position:0% that um that can be helpful and uh and grounding<00:36:03.440> for<00:36:03.680> them.<00:36:04.480> Um,<00:36:04.960> so<00:36:05.200> exploring 00:36:05.670 --> 00:36:05.680 align:start position:0% grounding for them. Um, so exploring 00:36:05.680 --> 00:36:07.910 align:start position:0% grounding for them. Um, so exploring that<00:36:06.079> and<00:36:06.400> being<00:36:06.560> in<00:36:06.720> a<00:36:07.040> being<00:36:07.280> able<00:36:07.440> to<00:36:07.599> be<00:36:07.760> in 00:36:07.910 --> 00:36:07.920 align:start position:0% that and being in a being able to be in 00:36:07.920 --> 00:36:09.829 align:start position:0% that and being in a being able to be in a<00:36:08.079> space<00:36:08.320> where<00:36:08.480> that<00:36:08.720> is<00:36:08.880> a<00:36:09.200> collaborative 00:36:09.829 --> 00:36:09.839 align:start position:0% a space where that is a collaborative 00:36:09.839 --> 00:36:13.990 align:start position:0% a space where that is a collaborative shared<00:36:10.880> um<00:36:11.839> sort<00:36:12.079> of<00:36:13.119> uh<00:36:13.359> experience<00:36:13.760> and 00:36:13.990 --> 00:36:14.000 align:start position:0% shared um sort of uh experience and 00:36:14.000 --> 00:36:15.670 align:start position:0% shared um sort of uh experience and knowledge<00:36:14.240> base<00:36:14.480> that<00:36:14.720> you<00:36:14.880> can<00:36:15.040> work<00:36:15.280> from<00:36:15.440> as 00:36:15.670 --> 00:36:15.680 align:start position:0% knowledge base that you can work from as 00:36:15.680 --> 00:36:19.270 align:start position:0% knowledge base that you can work from as a<00:36:15.839> foundation<00:36:16.880> can<00:36:17.119> be<00:36:17.280> really<00:36:17.599> helpful. 00:36:19.270 --> 00:36:19.280 align:start position:0% a foundation can be really helpful. 00:36:19.280 --> 00:36:22.069 align:start position:0% a foundation can be really helpful. Next<00:36:19.520> up, 00:36:22.069 --> 00:36:22.079 align:start position:0% Next up, 00:36:22.079 --> 00:36:25.190 align:start position:0% Next up, um,<00:36:22.320> so<00:36:22.560> returning<00:36:22.960> to<00:36:23.119> that<00:36:23.599> the 00:36:25.190 --> 00:36:25.200 align:start position:0% um, so returning to that the 00:36:25.200 --> 00:36:27.829 align:start position:0% um, so returning to that the Yes,<00:36:26.240> thanks<00:36:26.560> Katherine.<00:36:27.119> It's<00:36:27.280> it's<00:36:27.599> always 00:36:27.829 --> 00:36:27.839 align:start position:0% Yes, thanks Katherine. It's it's always 00:36:27.839 --> 00:36:31.349 align:start position:0% Yes, thanks Katherine. It's it's always a<00:36:28.000> gem<00:36:28.320> of<00:36:28.640> the<00:36:28.720> the<00:36:29.520> uh<00:36:29.680> one<00:36:29.920> that<00:36:30.160> does<00:36:30.320> the<00:36:31.280> uh 00:36:31.349 --> 00:36:31.359 align:start position:0% a gem of the the uh one that does the uh 00:36:31.359 --> 00:36:33.670 align:start position:0% a gem of the the uh one that does the uh the<00:36:31.599> keeping<00:36:31.839> the<00:36:32.000> pets<00:36:32.240> alive<00:36:32.480> and<00:36:32.720> well<00:36:33.359> um 00:36:33.670 --> 00:36:33.680 align:start position:0% the keeping the pets alive and well um 00:36:33.680 --> 00:36:35.750 align:start position:0% the keeping the pets alive and well um outside<00:36:34.000> of<00:36:34.160> the<00:36:34.400> in<00:36:34.560> during<00:36:34.800> the<00:36:34.960> impatient 00:36:35.750 --> 00:36:35.760 align:start position:0% outside of the in during the impatient 00:36:35.760 --> 00:36:40.310 align:start position:0% outside of the in during the impatient context.<00:36:37.119> Um<00:36:38.240> so<00:36:39.359> returning<00:36:39.760> to<00:36:39.839> that<00:36:40.000> that 00:36:40.310 --> 00:36:40.320 align:start position:0% context. Um so returning to that that 00:36:40.320 --> 00:36:42.790 align:start position:0% context. Um so returning to that that theme<00:36:40.640> I<00:36:40.800> mean<00:36:40.960> one<00:36:41.119> of<00:36:41.280> the 00:36:42.790 --> 00:36:42.800 align:start position:0% theme I mean one of the 00:36:42.800 --> 00:36:45.190 align:start position:0% theme I mean one of the recurrent<00:36:43.280> themes<00:36:43.760> when<00:36:44.000> we<00:36:44.240> do<00:36:44.560> codeesign 00:36:45.190 --> 00:36:45.200 align:start position:0% recurrent themes when we do codeesign 00:36:45.200 --> 00:36:48.950 align:start position:0% recurrent themes when we do codeesign work<00:36:46.320> um<00:36:46.720> really<00:36:47.040> is<00:36:47.440> that 00:36:48.950 --> 00:36:48.960 align:start position:0% work um really is that 00:36:48.960 --> 00:36:50.550 align:start position:0% work um really is that often<00:36:49.359> consumers<00:36:49.839> tell<00:36:50.000> us<00:36:50.160> that<00:36:50.320> they 00:36:50.550 --> 00:36:50.560 align:start position:0% often consumers tell us that they 00:36:50.560 --> 00:36:52.150 align:start position:0% often consumers tell us that they experience<00:36:51.040> stuff<00:36:51.440> as<00:36:51.760> being<00:36:51.920> quite 00:36:52.150 --> 00:36:52.160 align:start position:0% experience stuff as being quite 00:36:52.160 --> 00:36:55.750 align:start position:0% experience stuff as being quite traumatized.<00:36:53.440> Um<00:36:54.640> and<00:36:54.880> so<00:36:55.119> that<00:36:55.280> that 00:36:55.750 --> 00:36:55.760 align:start position:0% traumatized. Um and so that that 00:36:55.760 --> 00:36:57.589 align:start position:0% traumatized. Um and so that that importance<00:36:56.240> of<00:36:56.880> you<00:36:57.040> know<00:36:57.119> the<00:36:57.280> the 00:36:57.589 --> 00:36:57.599 align:start position:0% importance of you know the the 00:36:57.599 --> 00:37:00.950 align:start position:0% importance of you know the the self-reflection<00:36:58.400> the<00:36:58.560> the<00:36:58.880> well-being<00:37:00.240> um<00:37:00.640> as 00:37:00.950 --> 00:37:00.960 align:start position:0% self-reflection the the well-being um as 00:37:00.960 --> 00:37:03.750 align:start position:0% self-reflection the the well-being um as individuals<00:37:01.920> as<00:37:02.240> colleagues<00:37:02.960> as<00:37:03.200> leaders<00:37:03.520> of 00:37:03.750 --> 00:37:03.760 align:start position:0% individuals as colleagues as leaders of 00:37:03.760 --> 00:37:07.270 align:start position:0% individuals as colleagues as leaders of teams<00:37:04.560> becomes<00:37:05.040> really<00:37:05.280> important<00:37:06.400> important 00:37:07.270 --> 00:37:07.280 align:start position:0% teams becomes really important important 00:37:07.280 --> 00:37:10.150 align:start position:0% teams becomes really important important and<00:37:07.520> I<00:37:07.680> think<00:37:07.760> it<00:37:08.000> is<00:37:08.079> that<00:37:08.800> um<00:37:09.760> there's 00:37:10.150 --> 00:37:10.160 align:start position:0% and I think it is that um there's 00:37:10.160 --> 00:37:12.870 align:start position:0% and I think it is that um there's multiple<00:37:10.640> kind<00:37:10.880> of<00:37:11.760> um<00:37:11.920> risks<00:37:12.320> when<00:37:12.560> this<00:37:12.720> is 00:37:12.870 --> 00:37:12.880 align:start position:0% multiple kind of um risks when this is 00:37:12.880 --> 00:37:16.390 align:start position:0% multiple kind of um risks when this is not<00:37:13.520> um<00:37:14.560> uh<00:37:14.720> not<00:37:14.960> held<00:37:15.200> well<00:37:15.680> sometimes<00:37:16.000> it<00:37:16.240> can 00:37:16.390 --> 00:37:16.400 align:start position:0% not um uh not held well sometimes it can 00:37:16.400 --> 00:37:19.990 align:start position:0% not um uh not held well sometimes it can result<00:37:16.800> in<00:37:17.760> u<00:37:17.920> more<00:37:18.160> punitive<00:37:19.200> um<00:37:19.359> actions<00:37:19.760> or 00:37:19.990 --> 00:37:20.000 align:start position:0% result in u more punitive um actions or 00:37:20.000 --> 00:37:22.950 align:start position:0% result in u more punitive um actions or behaviors<00:37:21.280> um<00:37:21.520> sometimes<00:37:22.000> it<00:37:22.240> can<00:37:22.480> manifest 00:37:22.950 --> 00:37:22.960 align:start position:0% behaviors um sometimes it can manifest 00:37:22.960 --> 00:37:24.710 align:start position:0% behaviors um sometimes it can manifest just<00:37:23.200> as 00:37:24.710 --> 00:37:24.720 align:start position:0% just as 00:37:24.720 --> 00:37:26.390 align:start position:0% just as um 00:37:26.390 --> 00:37:26.400 align:start position:0% um 00:37:26.400 --> 00:37:30.950 align:start position:0% um uh<00:37:27.680> well<00:37:28.000> as<00:37:28.160> that<00:37:28.320> that<00:37:29.280> um<00:37:30.160> difficulty<00:37:30.720> in 00:37:30.950 --> 00:37:30.960 align:start position:0% uh well as that that um difficulty in 00:37:30.960 --> 00:37:33.109 align:start position:0% uh well as that that um difficulty in being<00:37:31.119> able<00:37:31.359> to<00:37:31.680> hold<00:37:32.000> people's<00:37:32.400> stories. 00:37:33.109 --> 00:37:33.119 align:start position:0% being able to hold people's stories. 00:37:33.119 --> 00:37:36.630 align:start position:0% being able to hold people's stories. Often<00:37:33.599> people<00:37:33.920> who've<00:37:34.560> had<00:37:34.800> a<00:37:35.520> um<00:37:36.160> traumatic 00:37:36.630 --> 00:37:36.640 align:start position:0% Often people who've had a um traumatic 00:37:36.640 --> 00:37:40.630 align:start position:0% Often people who've had a um traumatic experience<00:37:37.760> relate<00:37:38.720> stories<00:37:39.520> um<00:37:39.599> to<00:37:39.839> me<00:37:40.000> or<00:37:40.400> or 00:37:40.630 --> 00:37:40.640 align:start position:0% experience relate stories um to me or or 00:37:40.640 --> 00:37:44.310 align:start position:0% experience relate stories um to me or or have<00:37:41.040> hold<00:37:41.280> fears<00:37:42.720> that<00:37:43.680> because<00:37:44.079> their 00:37:44.310 --> 00:37:44.320 align:start position:0% have hold fears that because their 00:37:44.320 --> 00:37:46.069 align:start position:0% have hold fears that because their memories<00:37:44.720> are<00:37:44.880> so<00:37:45.040> unmanageable<00:37:45.680> for<00:37:45.920> them 00:37:46.069 --> 00:37:46.079 align:start position:0% memories are so unmanageable for them 00:37:46.079 --> 00:37:48.870 align:start position:0% memories are so unmanageable for them that<00:37:46.320> if<00:37:46.560> they<00:37:47.119> kind<00:37:47.359> of<00:37:47.440> tell<00:37:47.760> or<00:37:48.079> share<00:37:48.560> that 00:37:48.870 --> 00:37:48.880 align:start position:0% that if they kind of tell or share that 00:37:48.880 --> 00:37:50.790 align:start position:0% that if they kind of tell or share that with<00:37:49.119> someone<00:37:49.440> else,<00:37:49.680> it<00:37:49.920> will<00:37:50.079> break<00:37:50.320> them<00:37:50.560> as 00:37:50.790 --> 00:37:50.800 align:start position:0% with someone else, it will break them as 00:37:50.800 --> 00:37:53.030 align:start position:0% with someone else, it will break them as well.<00:37:51.359> And<00:37:51.599> so<00:37:51.839> I<00:37:52.079> think<00:37:52.160> if<00:37:52.320> we're<00:37:52.560> also<00:37:52.880> not 00:37:53.030 --> 00:37:53.040 align:start position:0% well. And so I think if we're also not 00:37:53.040 --> 00:37:55.109 align:start position:0% well. And so I think if we're also not doing<00:37:53.280> well<00:37:53.520> and<00:37:53.760> we<00:37:53.920> burst<00:37:54.160> into<00:37:54.400> tears<00:37:54.800> or<00:37:54.960> we 00:37:55.109 --> 00:37:55.119 align:start position:0% doing well and we burst into tears or we 00:37:55.119 --> 00:37:57.270 align:start position:0% doing well and we burst into tears or we have<00:37:55.440> you<00:37:55.520> know<00:37:55.680> we<00:37:55.839> really<00:37:56.079> struggle<00:37:56.880> there 00:37:57.270 --> 00:37:57.280 align:start position:0% have you know we really struggle there 00:37:57.280 --> 00:37:59.829 align:start position:0% have you know we really struggle there there<00:37:57.680> can<00:37:57.920> be<00:37:58.079> that<00:37:58.560> reinforcement<00:37:59.440> of<00:37:59.680> some 00:37:59.829 --> 00:37:59.839 align:start position:0% there can be that reinforcement of some 00:37:59.839 --> 00:38:01.990 align:start position:0% there can be that reinforcement of some of<00:38:00.000> those<00:38:00.240> those<00:38:00.560> beliefs<00:38:01.040> and<00:38:01.599> look<00:38:01.839> we're 00:38:01.990 --> 00:38:02.000 align:start position:0% of those those beliefs and look we're 00:38:02.000 --> 00:38:03.589 align:start position:0% of those those beliefs and look we're all<00:38:02.160> human<00:38:02.480> sometimes<00:38:02.800> that<00:38:03.040> does<00:38:03.200> happen<00:38:03.440> and 00:38:03.589 --> 00:38:03.599 align:start position:0% all human sometimes that does happen and 00:38:03.599 --> 00:38:05.829 align:start position:0% all human sometimes that does happen and so<00:38:03.760> then<00:38:04.000> going<00:38:04.720> also<00:38:05.040> going<00:38:05.359> okay<00:38:05.599> this<00:38:05.760> is 00:38:05.829 --> 00:38:05.839 align:start position:0% so then going also going okay this is 00:38:05.839 --> 00:38:07.430 align:start position:0% so then going also going okay this is not<00:38:06.000> the<00:38:06.160> end<00:38:06.240> of<00:38:06.320> the<00:38:06.480> world.<00:38:06.800> Um<00:38:07.119> being<00:38:07.280> able 00:38:07.430 --> 00:38:07.440 align:start position:0% not the end of the world. Um being able 00:38:07.440 --> 00:38:09.990 align:start position:0% not the end of the world. Um being able to<00:38:07.599> model<00:38:08.560> kind<00:38:08.800> of<00:38:08.960> again<00:38:09.359> getting<00:38:09.599> back<00:38:09.760> into 00:38:09.990 --> 00:38:10.000 align:start position:0% to model kind of again getting back into 00:38:10.000 --> 00:38:11.750 align:start position:0% to model kind of again getting back into a<00:38:10.160> more<00:38:10.320> regulated<00:38:10.800> state<00:38:11.119> or<00:38:11.280> conferring 00:38:11.750 --> 00:38:11.760 align:start position:0% a more regulated state or conferring 00:38:11.760 --> 00:38:12.950 align:start position:0% a more regulated state or conferring with<00:38:11.920> your<00:38:12.079> colleague<00:38:12.400> and<00:38:12.640> getting 00:38:12.950 --> 00:38:12.960 align:start position:0% with your colleague and getting 00:38:12.960 --> 00:38:14.950 align:start position:0% with your colleague and getting supervision<00:38:13.760> and<00:38:14.079> being<00:38:14.240> able<00:38:14.400> to<00:38:14.560> reexplore 00:38:14.950 --> 00:38:14.960 align:start position:0% supervision and being able to reexplore 00:38:14.960 --> 00:38:17.349 align:start position:0% supervision and being able to reexplore that<00:38:15.200> with<00:38:15.359> that<00:38:15.520> individual<00:38:16.079> saying<00:38:16.400> that<00:38:17.200> um 00:38:17.349 --> 00:38:17.359 align:start position:0% that with that individual saying that um 00:38:17.359 --> 00:38:22.550 align:start position:0% that with that individual saying that um can<00:38:17.680> also<00:38:18.720> be<00:38:18.960> a<00:38:19.839> um<00:38:20.800> be<00:38:20.960> a<00:38:21.200> healing<00:38:21.520> and<00:38:21.760> an<00:38:22.000> opp 00:38:22.550 --> 00:38:22.560 align:start position:0% can also be a um be a healing and an opp 00:38:22.560 --> 00:38:25.190 align:start position:0% can also be a um be a healing and an opp uh<00:38:22.880> opportunity<00:38:23.440> and<00:38:23.680> a<00:38:24.000> and<00:38:24.320> an<00:38:24.640> opportunity 00:38:25.190 --> 00:38:25.200 align:start position:0% uh opportunity and a and an opportunity 00:38:25.200 --> 00:38:27.910 align:start position:0% uh opportunity and a and an opportunity to<00:38:25.520> also<00:38:25.920> model<00:38:26.640> um<00:38:26.800> sort<00:38:26.960> of<00:38:27.119> selfcare<00:38:27.680> and 00:38:27.910 --> 00:38:27.920 align:start position:0% to also model um sort of selfcare and 00:38:27.920 --> 00:38:29.510 align:start position:0% to also model um sort of selfcare and strategizing. 00:38:29.510 --> 00:38:29.520 align:start position:0% strategizing. 00:38:29.520 --> 00:38:31.030 align:start position:0% strategizing. Um 00:38:31.030 --> 00:38:31.040 align:start position:0% Um 00:38:31.040 --> 00:38:33.430 align:start position:0% Um so<00:38:31.200> I<00:38:31.440> guess<00:38:31.760> you<00:38:31.920> know<00:38:32.160> being<00:38:32.400> human<00:38:33.119> looking 00:38:33.430 --> 00:38:33.440 align:start position:0% so I guess you know being human looking 00:38:33.440 --> 00:38:37.270 align:start position:0% so I guess you know being human looking after<00:38:33.760> yourself<00:38:34.720> um<00:38:35.200> and<00:38:35.920> uh<00:38:36.320> and<00:38:36.560> also<00:38:36.880> not 00:38:37.270 --> 00:38:37.280 align:start position:0% after yourself um and uh and also not 00:38:37.280 --> 00:38:39.430 align:start position:0% after yourself um and uh and also not worrying<00:38:37.599> if<00:38:37.839> we<00:38:38.160> don't<00:38:38.400> get<00:38:38.560> this<00:38:38.880> land<00:38:39.200> this 00:38:39.430 --> 00:38:39.440 align:start position:0% worrying if we don't get this land this 00:38:39.440 --> 00:38:42.069 align:start position:0% worrying if we don't get this land this perfectly<00:38:40.079> each<00:38:40.400> time<00:38:41.280> um<00:38:41.440> are<00:38:41.760> all 00:38:42.069 --> 00:38:42.079 align:start position:0% perfectly each time um are all 00:38:42.079 --> 00:38:45.990 align:start position:0% perfectly each time um are all interconnected<00:38:42.720> and<00:38:43.040> important.<00:38:44.480> Um<00:38:45.440> it<00:38:45.839> is 00:38:45.990 --> 00:38:46.000 align:start position:0% interconnected and important. Um it is 00:38:46.000 --> 00:38:48.790 align:start position:0% interconnected and important. Um it is important<00:38:46.320> though<00:38:46.560> that<00:38:46.800> it<00:38:47.119> is<00:38:48.000> um<00:38:48.400> not<00:38:48.640> just 00:38:48.790 --> 00:38:48.800 align:start position:0% important though that it is um not just 00:38:48.800 --> 00:38:50.790 align:start position:0% important though that it is um not just an<00:38:49.040> individual<00:38:49.680> approach.<00:38:50.000> So<00:38:50.240> some<00:38:50.400> of<00:38:50.560> those 00:38:50.790 --> 00:38:50.800 align:start position:0% an individual approach. So some of those 00:38:50.800 --> 00:38:52.950 align:start position:0% an individual approach. So some of those kind<00:38:50.960> of<00:38:51.520> key<00:38:51.760> drivers<00:38:52.160> around<00:38:52.400> team<00:38:52.640> culture 00:38:52.950 --> 00:38:52.960 align:start position:0% kind of key drivers around team culture 00:38:52.960 --> 00:38:55.109 align:start position:0% kind of key drivers around team culture and<00:38:53.200> leadership<00:38:54.000> um<00:38:54.160> having<00:38:54.320> that<00:38:54.560> clarity<00:38:54.880> on 00:38:55.109 --> 00:38:55.119 align:start position:0% and leadership um having that clarity on 00:38:55.119 --> 00:38:57.510 align:start position:0% and leadership um having that clarity on roles<00:38:55.440> and<00:38:55.680> responsibilities<00:38:57.119> uh<00:38:57.200> and 00:38:57.510 --> 00:38:57.520 align:start position:0% roles and responsibilities uh and 00:38:57.520 --> 00:38:59.430 align:start position:0% roles and responsibilities uh and feeling<00:38:57.760> empowered<00:38:58.160> and<00:38:58.400> skilled<00:38:59.040> um<00:38:59.200> to 00:38:59.430 --> 00:38:59.440 align:start position:0% feeling empowered and skilled um to 00:38:59.440 --> 00:39:02.069 align:start position:0% feeling empowered and skilled um to handle<00:38:59.760> situations<00:39:00.320> are<00:39:00.560> all<00:39:01.119> um<00:39:01.760> kind<00:39:01.920> of 00:39:02.069 --> 00:39:02.079 align:start position:0% handle situations are all um kind of 00:39:02.079 --> 00:39:05.030 align:start position:0% handle situations are all um kind of important<00:39:02.480> in<00:39:02.800> enabling<00:39:04.079> uh<00:39:04.240> that<00:39:04.480> well-being 00:39:05.030 --> 00:39:05.040 align:start position:0% important in enabling uh that well-being 00:39:05.040 --> 00:39:06.150 align:start position:0% important in enabling uh that well-being to<00:39:05.280> be<00:39:05.359> able<00:39:05.520> to<00:39:05.680> practice<00:39:05.920> in<00:39:06.079> a 00:39:06.150 --> 00:39:06.160 align:start position:0% to be able to practice in a 00:39:06.160 --> 00:39:08.630 align:start position:0% to be able to practice in a trauma-informed<00:39:06.880> way. 00:39:08.630 --> 00:39:08.640 align:start position:0% trauma-informed way. 00:39:08.640 --> 00:39:10.870 align:start position:0% trauma-informed way. Next<00:39:08.880> up, 00:39:10.870 --> 00:39:10.880 align:start position:0% Next up, 00:39:10.880 --> 00:39:13.190 align:start position:0% Next up, thank<00:39:11.119> you.<00:39:11.760> and<00:39:12.240> and<00:39:12.480> boundaries<00:39:12.880> are<00:39:13.040> the 00:39:13.190 --> 00:39:13.200 align:start position:0% thank you. and and boundaries are the 00:39:13.200 --> 00:39:15.190 align:start position:0% thank you. and and boundaries are the other<00:39:13.440> key<00:39:14.079> um<00:39:14.240> really<00:39:14.560> setting<00:39:14.880> setting 00:39:15.190 --> 00:39:15.200 align:start position:0% other key um really setting setting 00:39:15.200 --> 00:39:18.310 align:start position:0% other key um really setting setting healthy<00:39:15.440> boundaries<00:39:16.160> both<00:39:16.480> with<00:39:17.119> um<00:39:17.359> clients 00:39:18.310 --> 00:39:18.320 align:start position:0% healthy boundaries both with um clients 00:39:18.320 --> 00:39:21.990 align:start position:0% healthy boundaries both with um clients uh<00:39:18.480> and<00:39:19.520> uh<00:39:19.599> and<00:39:19.839> in<00:39:20.079> teams<00:39:20.400> themselves.<00:39:21.520> And<00:39:21.760> I 00:39:21.990 --> 00:39:22.000 align:start position:0% uh and uh and in teams themselves. And I 00:39:22.000 --> 00:39:24.550 align:start position:0% uh and uh and in teams themselves. And I guess<00:39:22.160> the<00:39:22.400> the<00:39:22.720> key<00:39:22.960> tips<00:39:23.359> there<00:39:23.680> I'd<00:39:23.920> put<00:39:24.400> uh 00:39:24.550 --> 00:39:24.560 align:start position:0% guess the the key tips there I'd put uh 00:39:24.560 --> 00:39:26.870 align:start position:0% guess the the key tips there I'd put uh I'd<00:39:24.880> say<00:39:25.040> is<00:39:25.280> that<00:39:25.760> it's<00:39:26.000> really<00:39:26.240> important<00:39:26.560> to 00:39:26.870 --> 00:39:26.880 align:start position:0% I'd say is that it's really important to 00:39:26.880 --> 00:39:31.829 align:start position:0% I'd say is that it's really important to be<00:39:28.160> um<00:39:28.880> on<00:39:29.119> a<00:39:29.280> similar<00:39:29.599> page<00:39:30.000> with<00:39:31.119> um<00:39:31.599> with 00:39:31.829 --> 00:39:31.839 align:start position:0% be um on a similar page with um with 00:39:31.839 --> 00:39:34.310 align:start position:0% be um on a similar page with um with your<00:39:32.000> team<00:39:32.240> around<00:39:32.560> some<00:39:32.800> of<00:39:32.880> these<00:39:33.119> things. 00:39:34.310 --> 00:39:34.320 align:start position:0% your team around some of these things. 00:39:34.320 --> 00:39:37.910 align:start position:0% your team around some of these things. um<00:39:34.640> as<00:39:34.880> as<00:39:35.359> flagged<00:39:36.000> kind<00:39:36.240> of<00:39:36.400> earlier,<00:39:36.880> often 00:39:37.910 --> 00:39:37.920 align:start position:0% um as as flagged kind of earlier, often 00:39:37.920 --> 00:39:41.270 align:start position:0% um as as flagged kind of earlier, often um<00:39:38.160> some<00:39:38.400> of<00:39:38.480> our<00:39:38.880> approaches<00:39:39.440> to<00:39:40.160> to<00:39:40.560> risk<00:39:41.040> can 00:39:41.270 --> 00:39:41.280 align:start position:0% um some of our approaches to to risk can 00:39:41.280 --> 00:39:42.950 align:start position:0% um some of our approaches to to risk can be<00:39:41.440> kind<00:39:41.680> of<00:39:41.760> more<00:39:41.920> individual<00:39:42.400> personality 00:39:42.950 --> 00:39:42.960 align:start position:0% be kind of more individual personality 00:39:42.960 --> 00:39:46.470 align:start position:0% be kind of more individual personality traits.<00:39:43.599> Um<00:39:44.640> and<00:39:45.520> uh<00:39:45.599> and<00:39:45.760> and<00:39:46.079> reflective 00:39:46.470 --> 00:39:46.480 align:start position:0% traits. Um and uh and and reflective 00:39:46.480 --> 00:39:48.550 align:start position:0% traits. Um and uh and and reflective obviously<00:39:46.800> of<00:39:46.960> our<00:39:47.119> own<00:39:47.359> kind<00:39:47.520> of<00:39:48.000> um<00:39:48.240> training 00:39:48.550 --> 00:39:48.560 align:start position:0% obviously of our own kind of um training 00:39:48.560 --> 00:39:50.470 align:start position:0% obviously of our own kind of um training background<00:39:49.040> or<00:39:49.280> clinical<00:39:49.680> experience<00:39:50.240> and 00:39:50.470 --> 00:39:50.480 align:start position:0% background or clinical experience and 00:39:50.480 --> 00:39:53.750 align:start position:0% background or clinical experience and lived<00:39:50.800> experience.<00:39:51.839> Um<00:39:52.560> so<00:39:53.040> being<00:39:53.440> having 00:39:53.750 --> 00:39:53.760 align:start position:0% lived experience. Um so being having 00:39:53.760 --> 00:39:56.790 align:start position:0% lived experience. Um so being having those<00:39:54.000> reflective<00:39:54.720> spaces<00:39:55.280> to 00:39:56.790 --> 00:39:56.800 align:start position:0% those reflective spaces to 00:39:56.800 --> 00:39:59.589 align:start position:0% those reflective spaces to be<00:39:56.960> on<00:39:57.200> a<00:39:57.359> similar<00:39:57.680> page<00:39:58.079> as<00:39:58.320> a<00:39:58.480> team.<00:39:59.200> Uh<00:39:59.440> and 00:39:59.589 --> 00:39:59.599 align:start position:0% be on a similar page as a team. Uh and 00:39:59.599 --> 00:40:01.990 align:start position:0% be on a similar page as a team. Uh and then<00:39:59.839> being<00:40:00.079> able<00:40:00.320> to 00:40:01.990 --> 00:40:02.000 align:start position:0% then being able to 00:40:02.000 --> 00:40:05.190 align:start position:0% then being able to um<00:40:02.880> convey<00:40:03.520> and 00:40:05.190 --> 00:40:05.200 align:start position:0% um convey and 00:40:05.200 --> 00:40:07.990 align:start position:0% um convey and uh<00:40:06.240> engage<00:40:06.640> in<00:40:06.800> a<00:40:07.040> kind<00:40:07.200> of<00:40:07.359> shared 00:40:07.990 --> 00:40:08.000 align:start position:0% uh engage in a kind of shared 00:40:08.000 --> 00:40:10.470 align:start position:0% uh engage in a kind of shared understanding<00:40:08.560> with<00:40:08.800> the<00:40:09.040> clients<00:40:10.079> um<00:40:10.240> are 00:40:10.470 --> 00:40:10.480 align:start position:0% understanding with the clients um are 00:40:10.480 --> 00:40:12.630 align:start position:0% understanding with the clients um are both<00:40:10.720> really<00:40:11.040> important.<00:40:11.599> U<00:40:11.920> boundaries<00:40:12.400> work 00:40:12.630 --> 00:40:12.640 align:start position:0% both really important. U boundaries work 00:40:12.640 --> 00:40:16.230 align:start position:0% both really important. U boundaries work best<00:40:12.960> when<00:40:14.000> all<00:40:14.320> parties<00:40:14.720> are<00:40:14.960> in<00:40:15.119> a<00:40:15.680> uh<00:40:15.920> space 00:40:16.230 --> 00:40:16.240 align:start position:0% best when all parties are in a uh space 00:40:16.240 --> 00:40:17.670 align:start position:0% best when all parties are in a uh space where<00:40:16.480> they<00:40:16.720> are<00:40:16.960> sort<00:40:17.200> of<00:40:17.280> able<00:40:17.520> to 00:40:17.670 --> 00:40:17.680 align:start position:0% where they are sort of able to 00:40:17.680 --> 00:40:20.230 align:start position:0% where they are sort of able to co-regulate<00:40:18.800> um<00:40:19.040> have<00:40:19.200> a<00:40:19.440> foundational<00:40:20.000> kind 00:40:20.230 --> 00:40:20.240 align:start position:0% co-regulate um have a foundational kind 00:40:20.240 --> 00:40:23.190 align:start position:0% co-regulate um have a foundational kind of<00:40:21.119> um<00:40:21.599> you<00:40:21.760> know<00:40:22.000> allow<00:40:22.480> alliance<00:40:22.880> or 00:40:23.190 --> 00:40:23.200 align:start position:0% of um you know allow alliance or 00:40:23.200 --> 00:40:25.349 align:start position:0% of um you know allow alliance or relationship<00:40:24.079> uh<00:40:24.160> with<00:40:24.400> each<00:40:24.640> other<00:40:25.040> warmth 00:40:25.349 --> 00:40:25.359 align:start position:0% relationship uh with each other warmth 00:40:25.359 --> 00:40:28.390 align:start position:0% relationship uh with each other warmth and<00:40:25.599> respect<00:40:26.320> etc.<00:40:27.119> Um<00:40:27.440> so<00:40:27.599> that<00:40:27.839> whole<00:40:28.160> sort 00:40:28.390 --> 00:40:28.400 align:start position:0% and respect etc. Um so that whole sort 00:40:28.400 --> 00:40:30.470 align:start position:0% and respect etc. Um so that whole sort of<00:40:28.480> relate,<00:40:28.960> regulate<00:40:29.359> and<00:40:29.599> respond<00:40:30.079> kind<00:40:30.320> of 00:40:30.470 --> 00:40:30.480 align:start position:0% of relate, regulate and respond kind of 00:40:30.480 --> 00:40:33.670 align:start position:0% of relate, regulate and respond kind of context<00:40:31.520> uh<00:40:31.680> really<00:40:32.000> means<00:40:32.320> that<00:40:33.359> your 00:40:33.670 --> 00:40:33.680 align:start position:0% context uh really means that your 00:40:33.680 --> 00:40:36.069 align:start position:0% context uh really means that your boundaries<00:40:34.079> are<00:40:34.320> likely<00:40:34.640> to<00:40:34.800> be<00:40:35.359> set<00:40:35.599> in<00:40:35.839> a 00:40:36.069 --> 00:40:36.079 align:start position:0% boundaries are likely to be set in a 00:40:36.079 --> 00:40:38.870 align:start position:0% boundaries are likely to be set in a space<00:40:36.480> where<00:40:37.440> um<00:40:37.680> they're<00:40:38.000> both<00:40:38.320> respected 00:40:38.870 --> 00:40:38.880 align:start position:0% space where um they're both respected 00:40:38.880 --> 00:40:42.710 align:start position:0% space where um they're both respected and<00:40:39.040> and<00:40:39.359> not<00:40:39.599> seen<00:40:39.839> as<00:40:40.079> a<00:40:41.040> um<00:40:41.359> as<00:40:41.599> a<00:40:42.079> punitive 00:40:42.710 --> 00:40:42.720 align:start position:0% and and not seen as a um as a punitive 00:40:42.720 --> 00:40:47.990 align:start position:0% and and not seen as a um as a punitive or<00:40:42.960> a<00:40:43.839> um<00:40:44.560> kind<00:40:44.720> of<00:40:44.880> othering<00:40:45.280> or<00:40:46.000> or<00:40:46.240> a<00:40:47.520> um 00:40:47.990 --> 00:40:48.000 align:start position:0% or a um kind of othering or or a um 00:40:48.000 --> 00:40:51.109 align:start position:0% or a um kind of othering or or a um disempowering<00:40:49.359> um<00:40:49.599> kind<00:40:49.760> of<00:40:49.920> approach.<00:40:50.720> Um, 00:40:51.109 --> 00:40:51.119 align:start position:0% disempowering um kind of approach. Um, 00:40:51.119 --> 00:40:53.829 align:start position:0% disempowering um kind of approach. Um, so<00:40:51.359> always<00:40:51.680> kind<00:40:51.839> of<00:40:52.000> trying<00:40:52.320> your<00:40:52.640> best<00:40:52.880> to 00:40:53.829 --> 00:40:53.839 align:start position:0% so always kind of trying your best to 00:40:53.839 --> 00:40:57.190 align:start position:0% so always kind of trying your best to establish<00:40:54.400> those<00:40:54.640> boundaries<00:40:55.200> early<00:40:55.680> in<00:40:56.000> a<00:40:56.880> um 00:40:57.190 --> 00:40:57.200 align:start position:0% establish those boundaries early in a um 00:40:57.200 --> 00:40:59.589 align:start position:0% establish those boundaries early in a um in<00:40:57.440> an<00:40:57.680> encounter<00:40:58.160> or<00:40:58.400> in<00:40:58.560> a<00:40:59.119> uh<00:40:59.280> in<00:40:59.440> a 00:40:59.589 --> 00:40:59.599 align:start position:0% in an encounter or in a uh in a 00:40:59.599 --> 00:41:01.910 align:start position:0% in an encounter or in a uh in a therapeutic<00:41:00.240> work<00:41:00.400> with<00:41:00.560> a<00:41:00.800> client<00:41:01.280> is<00:41:01.599> really 00:41:01.910 --> 00:41:01.920 align:start position:0% therapeutic work with a client is really 00:41:01.920 --> 00:41:04.390 align:start position:0% therapeutic work with a client is really important. 00:41:04.390 --> 00:41:04.400 align:start position:0% important. 00:41:04.400 --> 00:41:06.470 align:start position:0% important. All<00:41:04.480> right.<00:41:05.040> Um<00:41:05.440> I<00:41:05.680> think<00:41:05.839> that's<00:41:06.079> about<00:41:06.240> it 00:41:06.470 --> 00:41:06.480 align:start position:0% All right. Um I think that's about it 00:41:06.480 --> 00:41:09.510 align:start position:0% All right. Um I think that's about it for<00:41:07.040> the<00:41:07.200> the<00:41:07.680> slides.<00:41:08.079> We'll<00:41:08.319> look<00:41:09.119> uh<00:41:09.280> shift 00:41:09.510 --> 00:41:09.520 align:start position:0% for the the slides. We'll look uh shift 00:41:09.520 --> 00:41:17.430 align:start position:0% for the the slides. We'll look uh shift over<00:41:09.760> to<00:41:10.319> Q&A<00:41:10.960> now.<00:41:11.599> Thank<00:41:11.760> you<00:41:11.920> so<00:41:12.160> much. 00:41:17.430 --> 00:41:17.440 align:start position:0% 00:41:17.440 --> 00:41:20.870 align:start position:0% Thank<00:41:17.680> you<00:41:18.000> Rahul<00:41:19.359> for<00:41:19.760> your<00:41:20.079> presentation. 00:41:20.870 --> 00:41:20.880 align:start position:0% Thank you Rahul for your presentation. 00:41:20.880 --> 00:41:23.510 align:start position:0% Thank you Rahul for your presentation. Thank<00:41:21.040> you<00:41:21.280> Crisel.<00:41:22.400> Uh<00:41:22.720> so<00:41:22.880> we<00:41:23.119> had<00:41:23.280> a<00:41:23.440> few 00:41:23.510 --> 00:41:23.520 align:start position:0% Thank you Crisel. Uh so we had a few 00:41:23.520 --> 00:41:26.150 align:start position:0% Thank you Crisel. Uh so we had a few question<00:41:24.400> did<00:41:24.640> you<00:41:25.200> were<00:41:25.359> there<00:41:25.599> some<00:41:25.839> that 00:41:26.150 --> 00:41:26.160 align:start position:0% question did you were there some that 00:41:26.160 --> 00:41:28.710 align:start position:0% question did you were there some that came<00:41:26.400> out<00:41:27.119> as<00:41:27.440> monitoring<00:41:27.920> the<00:41:28.240> the 00:41:28.710 --> 00:41:28.720 align:start position:0% came out as monitoring the the 00:41:28.720 --> 00:41:37.829 align:start position:0% came out as monitoring the the discussion<00:41:29.200> that<00:41:29.520> we<00:41:29.920> we<00:41:30.400> should<00:41:30.720> address. 00:41:37.829 --> 00:41:37.839 align:start position:0% 00:41:37.839 --> 00:41:39.430 align:start position:0% Um 00:41:39.430 --> 00:41:39.440 align:start position:0% Um 00:41:39.440 --> 00:41:42.550 align:start position:0% Um maybe<00:41:39.839> while<00:41:40.319> Aken<00:41:41.040> gets<00:41:41.520> back<00:41:41.839> to<00:41:42.079> us,<00:41:42.400> I 00:41:42.550 --> 00:41:42.560 align:start position:0% maybe while Aken gets back to us, I 00:41:42.560 --> 00:41:46.230 align:start position:0% maybe while Aken gets back to us, I don't<00:41:42.640> know<00:41:42.720> if<00:41:42.880> you<00:41:43.280> uh<00:41:43.839> one<00:41:44.079> that<00:41:44.319> I<00:41:45.280> uh<00:41:45.760> saw 00:41:46.230 --> 00:41:46.240 align:start position:0% don't know if you uh one that I uh saw 00:41:46.240 --> 00:41:52.309 align:start position:0% don't know if you uh one that I uh saw was<00:41:46.880> is<00:41:47.119> trauma<00:41:47.520> informed<00:41:48.079> practice.<00:41:49.440> Um 00:41:52.309 --> 00:41:52.319 align:start position:0% was is trauma informed practice. Um 00:41:52.319 --> 00:41:54.390 align:start position:0% was is trauma informed practice. Um sorry,<00:41:52.960> I<00:41:53.119> just<00:41:53.280> realized<00:41:53.520> my<00:41:53.760> mic<00:41:54.079> wasn't 00:41:54.390 --> 00:41:54.400 align:start position:0% sorry, I just realized my mic wasn't 00:41:54.400 --> 00:41:56.870 align:start position:0% sorry, I just realized my mic wasn't working,<00:41:54.720> but<00:41:54.960> it<00:41:55.359> should<00:41:55.520> be<00:41:55.680> now.<00:41:56.319> Um<00:41:56.640> yeah, 00:41:56.870 --> 00:41:56.880 align:start position:0% working, but it should be now. Um yeah, 00:41:56.880 --> 00:41:58.790 align:start position:0% working, but it should be now. Um yeah, I've<00:41:57.119> just<00:41:57.280> posted<00:41:57.599> the<00:41:57.839> questions<00:41:58.240> directly 00:41:58.790 --> 00:41:58.800 align:start position:0% I've just posted the questions directly 00:41:58.800 --> 00:42:03.270 align:start position:0% I've just posted the questions directly to<00:41:59.280> the<00:41:59.599> chat<00:42:00.000> for<00:42:00.800> um<00:42:01.359> yourself,<00:42:01.920> Ro<00:42:03.040> and 00:42:03.270 --> 00:42:03.280 align:start position:0% to the chat for um yourself, Ro and 00:42:03.280 --> 00:42:05.030 align:start position:0% to the chat for um yourself, Ro and Crystal<00:42:03.760> as<00:42:04.000> well.<00:42:04.240> We<00:42:04.480> had<00:42:04.640> some<00:42:04.800> great 00:42:05.030 --> 00:42:05.040 align:start position:0% Crystal as well. We had some great 00:42:05.040 --> 00:42:07.430 align:start position:0% Crystal as well. We had some great questions<00:42:05.440> came<00:42:05.839> come<00:42:06.079> through. 00:42:07.430 --> 00:42:07.440 align:start position:0% questions came come through. 00:42:07.440 --> 00:42:09.990 align:start position:0% questions came come through. Yeah.<00:42:08.400> Um 00:42:09.990 --> 00:42:10.000 align:start position:0% Yeah. Um 00:42:10.000 --> 00:42:12.470 align:start position:0% Yeah. Um so<00:42:10.480> one<00:42:10.720> of<00:42:10.800> the<00:42:11.040> questions<00:42:11.359> that<00:42:11.599> I'm<00:42:12.000> picking 00:42:12.470 --> 00:42:12.480 align:start position:0% so one of the questions that I'm picking 00:42:12.480 --> 00:42:15.270 align:start position:0% so one of the questions that I'm picking up<00:42:12.720> on<00:42:13.280> was<00:42:13.920> you<00:42:14.160> know<00:42:14.319> whether<00:42:14.960> trauma 00:42:15.270 --> 00:42:15.280 align:start position:0% up on was you know whether trauma 00:42:15.280 --> 00:42:18.550 align:start position:0% up on was you know whether trauma informed<00:42:15.680> practice<00:42:16.000> has<00:42:16.160> an<00:42:16.400> impact<00:42:16.720> on<00:42:17.839> um<00:42:18.240> on 00:42:18.550 --> 00:42:18.560 align:start position:0% informed practice has an impact on um on 00:42:18.560 --> 00:42:21.270 align:start position:0% informed practice has an impact on um on outcomes<00:42:19.119> for<00:42:19.359> clients<00:42:19.839> including<00:42:20.240> PTSD<00:42:21.119> for 00:42:21.270 --> 00:42:21.280 align:start position:0% outcomes for clients including PTSD for 00:42:21.280 --> 00:42:23.670 align:start position:0% outcomes for clients including PTSD for example.<00:42:22.319> And<00:42:22.560> one<00:42:22.800> thing<00:42:22.960> that<00:42:23.280> I<00:42:23.440> would<00:42:23.599> say 00:42:23.670 --> 00:42:23.680 align:start position:0% example. And one thing that I would say 00:42:23.680 --> 00:42:26.790 align:start position:0% example. And one thing that I would say is<00:42:23.920> that<00:42:24.079> we<00:42:24.400> increasingly<00:42:25.200> have 00:42:26.790 --> 00:42:26.800 align:start position:0% is that we increasingly have 00:42:26.800 --> 00:42:29.190 align:start position:0% is that we increasingly have it's<00:42:27.040> it's<00:42:27.599> early<00:42:27.920> days<00:42:28.160> in<00:42:28.319> a<00:42:28.560> research.<00:42:28.880> It's 00:42:29.190 --> 00:42:29.200 align:start position:0% it's it's early days in a research. It's 00:42:29.200 --> 00:42:31.990 align:start position:0% it's it's early days in a research. It's hard<00:42:29.359> to<00:42:29.599> do<00:42:30.240> really<00:42:30.640> good<00:42:31.040> research<00:42:31.440> within<00:42:31.760> a 00:42:31.990 --> 00:42:32.000 align:start position:0% hard to do really good research within a 00:42:32.000 --> 00:42:33.430 align:start position:0% hard to do really good research within a service<00:42:32.240> and<00:42:32.560> looking<00:42:32.800> at<00:42:32.960> the<00:42:33.119> actual 00:42:33.430 --> 00:42:33.440 align:start position:0% service and looking at the actual 00:42:33.440 --> 00:42:35.829 align:start position:0% service and looking at the actual reality<00:42:33.839> of<00:42:34.079> what<00:42:34.240> happens<00:42:34.560> in<00:42:34.720> a<00:42:34.880> service<00:42:35.599> but 00:42:35.829 --> 00:42:35.839 align:start position:0% reality of what happens in a service but 00:42:35.839 --> 00:42:37.750 align:start position:0% reality of what happens in a service but there<00:42:36.000> are<00:42:36.240> some<00:42:36.560> really<00:42:36.880> good<00:42:37.119> indication 00:42:37.750 --> 00:42:37.760 align:start position:0% there are some really good indication 00:42:37.760 --> 00:42:40.069 align:start position:0% there are some really good indication now<00:42:37.920> that<00:42:38.240> not<00:42:38.480> only<00:42:38.640> does<00:42:38.800> it<00:42:38.960> impact<00:42:39.359> on 00:42:40.069 --> 00:42:40.079 align:start position:0% now that not only does it impact on 00:42:40.079 --> 00:42:42.390 align:start position:0% now that not only does it impact on mental<00:42:40.480> health<00:42:40.800> outcome<00:42:41.359> and<00:42:41.680> well-being<00:42:42.160> for 00:42:42.390 --> 00:42:42.400 align:start position:0% mental health outcome and well-being for 00:42:42.400 --> 00:42:45.270 align:start position:0% mental health outcome and well-being for clients.<00:42:42.880> So<00:42:43.040> we<00:42:43.200> are<00:42:43.359> seeing<00:42:43.839> changes<00:42:44.720> not<00:42:45.040> in 00:42:45.270 --> 00:42:45.280 align:start position:0% clients. So we are seeing changes not in 00:42:45.280 --> 00:42:47.589 align:start position:0% clients. So we are seeing changes not in particular<00:42:46.000> particular<00:42:46.560> diagnosis<00:42:47.280> that's 00:42:47.589 --> 00:42:47.599 align:start position:0% particular particular diagnosis that's 00:42:47.599 --> 00:42:49.990 align:start position:0% particular particular diagnosis that's not<00:42:47.760> the<00:42:48.000> research<00:42:48.240> we<00:42:48.480> tend<00:42:48.720> to<00:42:48.880> see<00:42:49.440> but<00:42:49.760> we 00:42:49.990 --> 00:42:50.000 align:start position:0% not the research we tend to see but we 00:42:50.000 --> 00:42:55.109 align:start position:0% not the research we tend to see but we do<00:42:50.560> see<00:42:50.880> people<00:42:52.240> uh<00:42:52.480> reporting<00:42:53.599> uh<00:42:54.240> you<00:42:54.480> know 00:42:55.109 --> 00:42:55.119 align:start position:0% do see people uh reporting uh you know 00:42:55.119 --> 00:42:57.829 align:start position:0% do see people uh reporting uh you know much<00:42:55.440> better<00:42:56.400> uh<00:42:56.640> outcomes<00:42:57.280> in<00:42:57.520> terms<00:42:57.680> of 00:42:57.829 --> 00:42:57.839 align:start position:0% much better uh outcomes in terms of 00:42:57.839 --> 00:43:01.349 align:start position:0% much better uh outcomes in terms of their<00:42:58.160> functioning<00:42:58.960> their<00:42:59.200> mood<00:43:00.480> uh<00:43:00.800> their 00:43:01.349 --> 00:43:01.359 align:start position:0% their functioning their mood uh their 00:43:01.359 --> 00:43:02.950 align:start position:0% their functioning their mood uh their engagement<00:43:01.920> with<00:43:02.240> people<00:43:02.480> in<00:43:02.800> their 00:43:02.950 --> 00:43:02.960 align:start position:0% engagement with people in their 00:43:02.960 --> 00:43:05.270 align:start position:0% engagement with people in their day-to-day<00:43:03.520> life<00:43:03.920> but<00:43:04.160> we<00:43:04.319> also<00:43:04.640> see<00:43:04.880> really 00:43:05.270 --> 00:43:05.280 align:start position:0% day-to-day life but we also see really 00:43:05.280 --> 00:43:07.510 align:start position:0% day-to-day life but we also see really good<00:43:05.520> outcomes<00:43:06.000> for<00:43:06.240> workers<00:43:06.800> so<00:43:06.960> around<00:43:07.280> the 00:43:07.510 --> 00:43:07.520 align:start position:0% good outcomes for workers so around the 00:43:07.520 --> 00:43:09.589 align:start position:0% good outcomes for workers so around the well-being<00:43:08.000> and<00:43:08.240> mental<00:43:08.480> health<00:43:08.800> of<00:43:08.960> workers 00:43:09.589 --> 00:43:09.599 align:start position:0% well-being and mental health of workers 00:43:09.599 --> 00:43:12.790 align:start position:0% well-being and mental health of workers using<00:43:10.480> a<00:43:10.720> mental<00:43:11.200> health<00:43:11.839> um<00:43:12.079> a<00:43:12.240> traumatic<00:43:12.720> and 00:43:12.790 --> 00:43:12.800 align:start position:0% using a mental health um a traumatic and 00:43:12.800 --> 00:43:15.990 align:start position:0% using a mental health um a traumatic and form<00:43:13.359> approach.<00:43:14.240> So<00:43:14.400> that<00:43:14.720> was<00:43:14.880> one<00:43:15.200> of<00:43:15.520> answer 00:43:15.990 --> 00:43:16.000 align:start position:0% form approach. So that was one of answer 00:43:16.000 --> 00:43:18.950 align:start position:0% form approach. So that was one of answer that<00:43:16.319> I<00:43:16.880> I<00:43:17.359> could<00:43:17.599> see<00:43:17.920> there<00:43:18.240> that<00:43:18.560> we<00:43:18.720> could 00:43:18.950 --> 00:43:18.960 align:start position:0% that I I could see there that we could 00:43:18.960 --> 00:43:21.670 align:start position:0% that I I could see there that we could answer.<00:43:19.760> Uh<00:43:20.079> I<00:43:20.319> don't<00:43:20.400> know<00:43:20.800> Rahul<00:43:21.280> if<00:43:21.520> there 00:43:21.670 --> 00:43:21.680 align:start position:0% answer. Uh I don't know Rahul if there 00:43:21.680 --> 00:43:24.150 align:start position:0% answer. Uh I don't know Rahul if there was<00:43:21.920> one<00:43:22.560> question<00:43:22.960> there<00:43:23.200> that<00:43:23.599> you<00:43:23.920> would 00:43:24.150 --> 00:43:24.160 align:start position:0% was one question there that you would 00:43:24.160 --> 00:43:28.150 align:start position:0% was one question there that you would like<00:43:24.400> to<00:43:24.720> answer.<00:43:25.839> Um 00:43:28.150 --> 00:43:28.160 align:start position:0% like to answer. Um 00:43:28.160 --> 00:43:28.950 align:start position:0% like to answer. Um uh 00:43:28.950 --> 00:43:28.960 align:start position:0% uh 00:43:28.960 --> 00:43:31.670 align:start position:0% uh um<00:43:29.359> look,<00:43:29.599> I<00:43:29.839> think<00:43:29.920> there<00:43:30.079> was<00:43:30.240> some<00:43:31.200> some 00:43:31.670 --> 00:43:31.680 align:start position:0% um look, I think there was some some 00:43:31.680 --> 00:43:34.710 align:start position:0% um look, I think there was some some commentary<00:43:32.480> around<00:43:33.280> the<00:43:33.520> role<00:43:33.760> of<00:43:33.920> power<00:43:34.560> uh 00:43:34.710 --> 00:43:34.720 align:start position:0% commentary around the role of power uh 00:43:34.720 --> 00:43:37.990 align:start position:0% commentary around the role of power uh as<00:43:34.880> well<00:43:35.119> in<00:43:35.359> collaborative<00:43:35.920> or<00:43:36.640> um 00:43:37.990 --> 00:43:38.000 align:start position:0% as well in collaborative or um 00:43:38.000 --> 00:43:40.630 align:start position:0% as well in collaborative or um uh<00:43:38.400> supported<00:43:38.880> decision-m<00:43:39.520> and<00:43:39.680> and<00:43:40.000> yes,<00:43:40.240> I<00:43:40.400> I 00:43:40.630 --> 00:43:40.640 align:start position:0% uh supported decision-m and and yes, I I 00:43:40.640 --> 00:43:42.390 align:start position:0% uh supported decision-m and and yes, I I absolutely<00:43:41.119> agree<00:43:41.359> that<00:43:41.680> you<00:43:41.839> know<00:43:41.920> the<00:43:42.160> focus 00:43:42.390 --> 00:43:42.400 align:start position:0% absolutely agree that you know the focus 00:43:42.400 --> 00:43:45.109 align:start position:0% absolutely agree that you know the focus is<00:43:42.720> on<00:43:42.960> helping<00:43:43.440> people<00:43:43.760> express<00:43:44.720> uh<00:43:44.880> and 00:43:45.109 --> 00:43:45.119 align:start position:0% is on helping people express uh and 00:43:45.119 --> 00:43:47.270 align:start position:0% is on helping people express uh and enact<00:43:45.520> their<00:43:45.760> own<00:43:46.000> views<00:43:46.640> uh<00:43:46.720> rather<00:43:47.040> than 00:43:47.270 --> 00:43:47.280 align:start position:0% enact their own views uh rather than 00:43:47.280 --> 00:43:49.589 align:start position:0% enact their own views uh rather than kind<00:43:47.440> of<00:43:47.520> imposing<00:43:48.000> those<00:43:48.240> on<00:43:48.400> others.<00:43:49.200> Uh<00:43:49.359> and 00:43:49.589 --> 00:43:49.599 align:start position:0% kind of imposing those on others. Uh and 00:43:49.599 --> 00:43:51.589 align:start position:0% kind of imposing those on others. Uh and sometimes<00:43:49.920> just<00:43:50.160> having<00:43:50.400> a<00:43:50.960> acknowledging 00:43:51.589 --> 00:43:51.599 align:start position:0% sometimes just having a acknowledging 00:43:51.599 --> 00:43:55.430 align:start position:0% sometimes just having a acknowledging the<00:43:51.839> power<00:43:52.720> situation<00:43:53.280> and<00:43:53.520> dynamic<00:43:54.560> uh 00:43:55.430 --> 00:43:55.440 align:start position:0% the power situation and dynamic uh 00:43:55.440 --> 00:43:58.309 align:start position:0% the power situation and dynamic uh within<00:43:55.920> that<00:43:56.160> conversation<00:43:56.720> itself<00:43:57.200> can<00:43:57.440> be 00:43:58.309 --> 00:43:58.319 align:start position:0% within that conversation itself can be 00:43:58.319 --> 00:44:00.950 align:start position:0% within that conversation itself can be uh<00:43:58.480> really<00:43:58.800> empowering.<00:43:59.920> Uh<00:44:00.160> Shane<00:44:00.480> also<00:44:00.800> had 00:44:00.950 --> 00:44:00.960 align:start position:0% uh really empowering. Uh Shane also had 00:44:00.960 --> 00:44:03.349 align:start position:0% uh really empowering. Uh Shane also had an<00:44:01.119> a<00:44:01.440> question<00:44:01.680> there<00:44:02.000> around<00:44:02.960> planned 00:44:03.349 --> 00:44:03.359 align:start position:0% an a question there around planned 00:44:03.359 --> 00:44:05.829 align:start position:0% an a question there around planned admissions<00:44:04.160> for<00:44:04.640> clients<00:44:04.880> with<00:44:05.119> BPT<00:44:05.599> and 00:44:05.829 --> 00:44:05.839 align:start position:0% admissions for clients with BPT and 00:44:05.839 --> 00:44:08.630 align:start position:0% admissions for clients with BPT and whether<00:44:06.079> they're<00:44:06.640> uh<00:44:06.800> beneficial.<00:44:08.079> Look,<00:44:08.400> I 00:44:08.630 --> 00:44:08.640 align:start position:0% whether they're uh beneficial. Look, I 00:44:08.640 --> 00:44:11.910 align:start position:0% whether they're uh beneficial. Look, I I've<00:44:08.960> had<00:44:10.000> um 00:44:11.910 --> 00:44:11.920 align:start position:0% I've had um 00:44:11.920 --> 00:44:13.990 align:start position:0% I've had um I've<00:44:12.240> come<00:44:12.400> in<00:44:12.560> a<00:44:12.640> bit<00:44:12.800> of<00:44:12.800> a<00:44:13.040> circle<00:44:13.359> on<00:44:13.520> on 00:44:13.990 --> 00:44:14.000 align:start position:0% I've come in a bit of a circle on on 00:44:14.000 --> 00:44:17.589 align:start position:0% I've come in a bit of a circle on on this<00:44:14.240> question.<00:44:14.800> So<00:44:15.119> I<00:44:15.280> I<00:44:15.760> suppose 00:44:17.589 --> 00:44:17.599 align:start position:0% this question. So I I suppose 00:44:17.599 --> 00:44:21.670 align:start position:0% this question. So I I suppose um<00:44:18.400> my<00:44:18.720> reflection<00:44:19.200> is<00:44:19.520> that<00:44:20.160> unfortunately 00:44:21.670 --> 00:44:21.680 align:start position:0% um my reflection is that unfortunately 00:44:21.680 --> 00:44:24.309 align:start position:0% um my reflection is that unfortunately an<00:44:22.000> aspect<00:44:22.480> about<00:44:23.119> what<00:44:23.359> is<00:44:23.599> beneficial<00:44:24.000> and 00:44:24.309 --> 00:44:24.319 align:start position:0% an aspect about what is beneficial and 00:44:24.319 --> 00:44:25.990 align:start position:0% an aspect about what is beneficial and not<00:44:24.640> kind<00:44:24.800> of<00:44:24.880> just<00:44:25.119> comes<00:44:25.280> from<00:44:25.440> the<00:44:25.680> reality 00:44:25.990 --> 00:44:26.000 align:start position:0% not kind of just comes from the reality 00:44:26.000 --> 00:44:27.829 align:start position:0% not kind of just comes from the reality of<00:44:26.160> often<00:44:26.560> individual<00:44:26.960> units<00:44:27.280> or<00:44:27.440> the<00:44:27.599> models 00:44:27.829 --> 00:44:27.839 align:start position:0% of often individual units or the models 00:44:27.839 --> 00:44:30.230 align:start position:0% of often individual units or the models of<00:44:28.000> care<00:44:28.240> that<00:44:28.400> we<00:44:28.560> we<00:44:28.960> have.<00:44:29.280> So<00:44:29.440> I<00:44:29.680> think 00:44:30.230 --> 00:44:30.240 align:start position:0% of care that we we have. So I think 00:44:30.240 --> 00:44:33.510 align:start position:0% of care that we we have. So I think sometimes<00:44:30.720> we<00:44:30.960> can<00:44:31.200> conflate<00:44:32.560> um<00:44:32.960> like<00:44:33.200> what's 00:44:33.510 --> 00:44:33.520 align:start position:0% sometimes we can conflate um like what's 00:44:33.520 --> 00:44:34.790 align:start position:0% sometimes we can conflate um like what's actually<00:44:33.839> available<00:44:34.160> and<00:44:34.319> whether<00:44:34.560> it's 00:44:34.790 --> 00:44:34.800 align:start position:0% actually available and whether it's 00:44:34.800 --> 00:44:38.550 align:start position:0% actually available and whether it's helpful<00:44:35.359> versus<00:44:36.319> you<00:44:36.560> know<00:44:36.720> what<00:44:37.680> um<00:44:38.319> might 00:44:38.550 --> 00:44:38.560 align:start position:0% helpful versus you know what um might 00:44:38.560 --> 00:44:40.390 align:start position:0% helpful versus you know what um might have<00:44:38.800> worked<00:44:39.119> if<00:44:39.359> we<00:44:39.520> had<00:44:39.760> the<00:44:39.920> right<00:44:40.160> kind<00:44:40.319> of 00:44:40.390 --> 00:44:40.400 align:start position:0% have worked if we had the right kind of 00:44:40.400 --> 00:44:42.870 align:start position:0% have worked if we had the right kind of resourcing<00:44:40.880> or<00:44:41.040> or<00:44:41.359> approach.<00:44:42.240> Um,<00:44:42.560> so<00:44:42.720> I 00:44:42.870 --> 00:44:42.880 align:start position:0% resourcing or or approach. Um, so I 00:44:42.880 --> 00:44:45.990 align:start position:0% resourcing or or approach. Um, so I think<00:44:43.040> in<00:44:43.280> general<00:44:44.079> I'd<00:44:44.480> say<00:44:45.359> it's<00:44:45.680> best<00:44:45.839> that 00:44:45.990 --> 00:44:46.000 align:start position:0% think in general I'd say it's best that 00:44:46.000 --> 00:44:47.910 align:start position:0% think in general I'd say it's best that we<00:44:46.240> move<00:44:46.400> to<00:44:46.560> an<00:44:46.800> individual<00:44:47.200> approach<00:44:47.599> rather 00:44:47.910 --> 00:44:47.920 align:start position:0% we move to an individual approach rather 00:44:47.920 --> 00:44:50.870 align:start position:0% we move to an individual approach rather than<00:44:48.079> a<00:44:48.319> diagnosis-based<00:44:49.280> approach<00:44:50.560> um,<00:44:50.640> for 00:44:50.870 --> 00:44:50.880 align:start position:0% than a diagnosis-based approach um, for 00:44:50.880 --> 00:44:52.870 align:start position:0% than a diagnosis-based approach um, for these<00:44:51.119> things.<00:44:51.520> Um,<00:44:51.760> often<00:44:52.079> it<00:44:52.319> might<00:44:52.480> be<00:44:52.640> an 00:44:52.870 --> 00:44:52.880 align:start position:0% these things. Um, often it might be an 00:44:52.880 --> 00:44:55.910 align:start position:0% these things. Um, often it might be an individual<00:44:54.079> u<00:44:54.319> person's<00:44:54.720> style<00:44:55.040> of<00:44:55.280> coping<00:44:55.680> or 00:44:55.910 --> 00:44:55.920 align:start position:0% individual u person's style of coping or 00:44:55.920 --> 00:44:57.510 align:start position:0% individual u person's style of coping or their<00:44:56.079> spec<00:44:56.480> the<00:44:56.720> specifics<00:44:57.119> about<00:44:57.280> their 00:44:57.510 --> 00:44:57.520 align:start position:0% their spec the specifics about their 00:44:57.520 --> 00:44:59.109 align:start position:0% their spec the specifics about their trauma<00:44:57.920> experiences<00:44:58.319> that<00:44:58.560> will<00:44:58.720> determine 00:44:59.109 --> 00:44:59.119 align:start position:0% trauma experiences that will determine 00:44:59.119 --> 00:45:01.030 align:start position:0% trauma experiences that will determine whether<00:44:59.440> or<00:44:59.599> not<00:44:59.760> something<00:45:00.160> is<00:45:00.480> or<00:45:00.720> isn't 00:45:01.030 --> 00:45:01.040 align:start position:0% whether or not something is or isn't 00:45:01.040 --> 00:45:04.710 align:start position:0% whether or not something is or isn't beneficial<00:45:01.520> as<00:45:01.760> an<00:45:01.920> approach. 00:45:04.710 --> 00:45:04.720 align:start position:0% beneficial as an approach. 00:45:04.720 --> 00:45:08.069 align:start position:0% beneficial as an approach. Uh,<00:45:05.359> and<00:45:05.680> Christoel,<00:45:06.319> did<00:45:06.560> you<00:45:07.440> have<00:45:07.680> anything 00:45:08.069 --> 00:45:08.079 align:start position:0% Uh, and Christoel, did you have anything 00:45:08.079 --> 00:45:10.150 align:start position:0% Uh, and Christoel, did you have anything you<00:45:08.400> wanted<00:45:08.640> to<00:45:08.800> say<00:45:08.960> either<00:45:09.359> about<00:45:09.760> shared 00:45:10.150 --> 00:45:10.160 align:start position:0% you wanted to say either about shared 00:45:10.160 --> 00:45:13.990 align:start position:0% you wanted to say either about shared decision<00:45:10.640> making<00:45:11.440> or<00:45:12.480> uh 00:45:13.990 --> 00:45:14.000 align:start position:0% decision making or uh 00:45:14.000 --> 00:45:21.990 align:start position:0% decision making or uh or<00:45:14.319> any<00:45:14.560> of<00:45:14.720> the<00:45:14.960> questions<00:45:15.440> asked<00:45:15.920> so<00:45:16.240> far? 00:45:21.990 --> 00:45:22.000 align:start position:0% 00:45:22.000 --> 00:45:25.349 align:start position:0% Thank<00:45:22.160> you.<00:45:22.400> On<00:45:23.680> mute. 00:45:25.349 --> 00:45:25.359 align:start position:0% Thank you. On mute. 00:45:25.359 --> 00:45:28.309 align:start position:0% Thank you. On mute. Yes.<00:45:25.839> Um,<00:45:26.240> I<00:45:26.400> was<00:45:26.560> just<00:45:26.800> thinking,<00:45:27.760> um,<00:45:28.000> I, 00:45:28.309 --> 00:45:28.319 align:start position:0% Yes. Um, I was just thinking, um, I, 00:45:28.319 --> 00:45:31.109 align:start position:0% Yes. Um, I was just thinking, um, I, yeah,<00:45:28.560> I<00:45:28.880> appreciate<00:45:29.359> I<00:45:29.680> appreciate<00:45:30.160> Ashley, 00:45:31.109 --> 00:45:31.119 align:start position:0% yeah, I appreciate I appreciate Ashley, 00:45:31.119 --> 00:45:35.030 align:start position:0% yeah, I appreciate I appreciate Ashley, um,<00:45:31.680> highlighting<00:45:32.720> the<00:45:33.040> difference<00:45:33.440> between 00:45:35.030 --> 00:45:35.040 align:start position:0% um, highlighting the difference between 00:45:35.040 --> 00:45:36.870 align:start position:0% um, highlighting the difference between collaborative<00:45:35.599> decision-m<00:45:36.160> and<00:45:36.400> supported 00:45:36.870 --> 00:45:36.880 align:start position:0% collaborative decision-m and supported 00:45:36.880 --> 00:45:39.750 align:start position:0% collaborative decision-m and supported decision-m<00:45:37.440> and<00:45:37.599> how<00:45:37.760> there<00:45:37.920> is<00:45:38.160> power.<00:45:38.960> Um,<00:45:39.520> I 00:45:39.750 --> 00:45:39.760 align:start position:0% decision-m and how there is power. Um, I 00:45:39.760 --> 00:45:42.870 align:start position:0% decision-m and how there is power. Um, I think<00:45:41.200> I<00:45:41.440> think<00:45:41.599> we<00:45:41.839> are<00:45:42.079> I<00:45:42.240> I<00:45:42.480> think<00:45:42.560> I'm<00:45:42.720> just 00:45:42.870 --> 00:45:42.880 align:start position:0% think I think we are I I think I'm just 00:45:42.880 --> 00:45:44.790 align:start position:0% think I think we are I I think I'm just echoing<00:45:43.200> what<00:45:43.359> Raul<00:45:43.839> was<00:45:44.000> saying<00:45:44.079> that<00:45:44.319> we<00:45:44.560> are 00:45:44.790 --> 00:45:44.800 align:start position:0% echoing what Raul was saying that we are 00:45:44.800 --> 00:45:47.589 align:start position:0% echoing what Raul was saying that we are moving<00:45:45.200> towards,<00:45:46.000> you<00:45:46.160> know,<00:45:46.800> supporting 00:45:47.589 --> 00:45:47.599 align:start position:0% moving towards, you know, supporting 00:45:47.599 --> 00:45:49.349 align:start position:0% moving towards, you know, supporting people<00:45:47.920> to<00:45:48.160> make<00:45:48.400> their<00:45:48.640> decisions<00:45:49.040> as<00:45:49.200> much 00:45:49.349 --> 00:45:49.359 align:start position:0% people to make their decisions as much 00:45:49.359 --> 00:45:53.589 align:start position:0% people to make their decisions as much as<00:45:49.599> possible.<00:45:50.560> Um,<00:45:51.200> but 00:45:53.589 --> 00:45:53.599 align:start position:0% as possible. Um, but 00:45:53.599 --> 00:45:57.430 align:start position:0% as possible. Um, but I<00:45:53.920> think 00:45:57.430 --> 00:45:57.440 align:start position:0% 00:45:57.440 --> 00:46:01.270 align:start position:0% I<00:45:57.839> maybe<00:45:58.160> I'm<00:45:58.400> just<00:45:58.560> thinking<00:45:58.800> that<00:45:59.040> there<00:45:59.280> is 00:46:01.270 --> 00:46:01.280 align:start position:0% I maybe I'm just thinking that there is 00:46:01.280 --> 00:46:03.030 align:start position:0% I maybe I'm just thinking that there is both<00:46:01.520> both<00:46:01.839> are<00:46:02.079> still<00:46:02.240> needed<00:46:02.560> at<00:46:02.800> this<00:46:02.960> point 00:46:03.030 --> 00:46:03.040 align:start position:0% both both are still needed at this point 00:46:03.040 --> 00:46:07.430 align:start position:0% both both are still needed at this point in<00:46:03.359> time.<00:46:04.240> Um, 00:46:07.430 --> 00:46:07.440 align:start position:0% 00:46:07.440 --> 00:46:09.190 align:start position:0% and<00:46:07.920> I<00:46:08.160> guess<00:46:08.240> I'm<00:46:08.480> just<00:46:08.640> really<00:46:08.880> thinking 00:46:09.190 --> 00:46:09.200 align:start position:0% and I guess I'm just really thinking 00:46:09.200 --> 00:46:11.750 align:start position:0% and I guess I'm just really thinking about<00:46:09.760> what<00:46:10.079> you<00:46:10.240> was<00:46:10.560> talking<00:46:10.880> about<00:46:11.280> earlier 00:46:11.750 --> 00:46:11.760 align:start position:0% about what you was talking about earlier 00:46:11.760 --> 00:46:15.829 align:start position:0% about what you was talking about earlier and<00:46:12.000> Laura<00:46:12.480> about<00:46:13.680> um<00:46:14.640> supporting<00:46:15.200> decision-m 00:46:15.829 --> 00:46:15.839 align:start position:0% and Laura about um supporting decision-m 00:46:15.839 --> 00:46:18.390 align:start position:0% and Laura about um supporting decision-m or<00:46:16.079> informed<00:46:16.960> providing<00:46:17.520> people<00:46:17.920> to<00:46:18.240> make 00:46:18.390 --> 00:46:18.400 align:start position:0% or informed providing people to make 00:46:18.400 --> 00:46:20.150 align:start position:0% or informed providing people to make informed<00:46:18.800> decisions<00:46:19.200> is<00:46:19.520> so<00:46:19.680> much<00:46:19.839> more<00:46:20.000> than 00:46:20.150 --> 00:46:20.160 align:start position:0% informed decisions is so much more than 00:46:20.160 --> 00:46:22.630 align:start position:0% informed decisions is so much more than about<00:46:20.480> providing<00:46:20.960> options<00:46:21.760> and<00:46:22.000> we<00:46:22.240> do<00:46:22.400> really 00:46:22.630 --> 00:46:22.640 align:start position:0% about providing options and we do really 00:46:22.640 --> 00:46:24.550 align:start position:0% about providing options and we do really need<00:46:22.800> to<00:46:23.440> I<00:46:23.680> don't<00:46:23.760> know<00:46:23.760> if<00:46:23.920> we'll<00:46:24.160> ever<00:46:24.319> get 00:46:24.550 --> 00:46:24.560 align:start position:0% need to I don't know if we'll ever get 00:46:24.560 --> 00:46:27.510 align:start position:0% need to I don't know if we'll ever get to<00:46:25.359> um<00:46:25.839> in<00:46:26.079> the<00:46:26.319> system<00:46:26.640> completely<00:46:27.119> removing 00:46:27.510 --> 00:46:27.520 align:start position:0% to um in the system completely removing 00:46:27.520 --> 00:46:30.390 align:start position:0% to um in the system completely removing the<00:46:27.760> power<00:46:28.000> of<00:46:28.319> a<00:46:28.640> worker<00:46:29.440> in<00:46:29.760> that<00:46:30.000> equation 00:46:30.390 --> 00:46:30.400 align:start position:0% the power of a worker in that equation 00:46:30.400 --> 00:46:33.670 align:start position:0% the power of a worker in that equation but<00:46:30.640> we<00:46:30.880> can<00:46:31.040> definitely<00:46:31.680> move<00:46:32.800> um<00:46:33.119> closer<00:46:33.520> and 00:46:33.670 --> 00:46:33.680 align:start position:0% but we can definitely move um closer and 00:46:33.680 --> 00:46:36.069 align:start position:0% but we can definitely move um closer and closer<00:46:34.160> to<00:46:34.400> reducing<00:46:34.800> that<00:46:35.040> imbalance 00:46:36.069 --> 00:46:36.079 align:start position:0% closer to reducing that imbalance 00:46:36.079 --> 00:46:38.150 align:start position:0% closer to reducing that imbalance through<00:46:36.960> really<00:46:37.280> meaningfully<00:46:37.920> thinking 00:46:38.150 --> 00:46:38.160 align:start position:0% through really meaningfully thinking 00:46:38.160 --> 00:46:41.990 align:start position:0% through really meaningfully thinking about<00:46:39.280> um<00:46:40.000> what<00:46:40.560> is<00:46:40.880> supported<00:46:41.280> decision-m 00:46:41.990 --> 00:46:42.000 align:start position:0% about um what is supported decision-m 00:46:42.000 --> 00:46:44.950 align:start position:0% about um what is supported decision-m what<00:46:42.160> is<00:46:42.400> collaborative<00:46:42.880> decision-m<00:46:44.319> and<00:46:44.640> not 00:46:44.950 --> 00:46:44.960 align:start position:0% what is collaborative decision-m and not 00:46:44.960 --> 00:46:48.069 align:start position:0% what is collaborative decision-m and not and<00:46:45.280> it<00:46:45.440> isn't<00:46:45.760> just<00:46:46.000> giving<00:46:46.400> a<00:46:46.560> or<00:46:46.800> b<00:46:47.280> it's<00:46:47.839> and 00:46:48.069 --> 00:46:48.079 align:start position:0% and it isn't just giving a or b it's and 00:46:48.079 --> 00:46:50.309 align:start position:0% and it isn't just giving a or b it's and it's<00:46:48.400> not<00:46:49.040> yeah<00:46:49.359> it's<00:46:49.680> so<00:46:49.839> much<00:46:50.000> more<00:46:50.160> than 00:46:50.309 --> 00:46:50.319 align:start position:0% it's not yeah it's so much more than 00:46:50.319 --> 00:46:52.230 align:start position:0% it's not yeah it's so much more than that<00:46:50.800> that's<00:46:50.960> all<00:46:51.200> I<00:46:51.359> really<00:46:51.520> say<00:46:51.680> on<00:46:51.839> that 00:46:52.230 --> 00:46:52.240 align:start position:0% that that's all I really say on that 00:46:52.240 --> 00:46:54.069 align:start position:0% that that's all I really say on that just<00:46:52.480> echoing<00:46:52.960> both<00:46:53.119> of<00:46:53.280> you 00:46:54.069 --> 00:46:54.079 align:start position:0% just echoing both of you 00:46:54.079 --> 00:46:58.470 align:start position:0% just echoing both of you yeah<00:46:54.800> yeah<00:46:55.839> uh<00:46:56.319> and<00:46:56.800> uh<00:46:56.960> also<00:46:57.520> we<00:46:57.839> had<00:46:58.160> a 00:46:58.470 --> 00:46:58.480 align:start position:0% yeah yeah uh and uh also we had a 00:46:58.480 --> 00:47:01.829 align:start position:0% yeah yeah uh and uh also we had a question<00:46:58.880> about<00:46:59.760> um<00:47:00.240> the<00:47:00.560> model<00:47:00.880> we<00:47:01.200> use<00:47:01.520> which 00:47:01.829 --> 00:47:01.839 align:start position:0% question about um the model we use which 00:47:01.839 --> 00:47:05.510 align:start position:0% question about um the model we use which you<00:47:02.160> are<00:47:02.400> right<00:47:03.119> uh<00:47:03.280> Karen<00:47:03.520> learn<00:47:03.839> is<00:47:04.160> based<00:47:04.480> on 00:47:05.510 --> 00:47:05.520 align:start position:0% you are right uh Karen learn is based on 00:47:05.520 --> 00:47:08.230 align:start position:0% you are right uh Karen learn is based on uh<00:47:05.680> Perry's<00:47:06.160> neurossequential<00:47:07.440> model<00:47:07.839> to<00:47:08.000> a 00:47:08.230 --> 00:47:08.240 align:start position:0% uh Perry's neurossequential model to a 00:47:08.240 --> 00:47:10.150 align:start position:0% uh Perry's neurossequential model to a certain<00:47:08.480> extent.<00:47:09.119> We<00:47:09.440> haven't<00:47:09.760> really 00:47:10.150 --> 00:47:10.160 align:start position:0% certain extent. We haven't really 00:47:10.160 --> 00:47:12.309 align:start position:0% certain extent. We haven't really changed<00:47:10.480> the<00:47:10.720> model<00:47:11.040> as<00:47:11.280> such.<00:47:11.520> We<00:47:11.760> just<00:47:12.079> made 00:47:12.309 --> 00:47:12.319 align:start position:0% changed the model as such. We just made 00:47:12.319 --> 00:47:14.470 align:start position:0% changed the model as such. We just made the<00:47:12.560> language<00:47:12.880> a<00:47:13.119> bit<00:47:13.280> more<00:47:13.520> accessible<00:47:14.160> in 00:47:14.470 --> 00:47:14.480 align:start position:0% the language a bit more accessible in 00:47:14.480 --> 00:47:17.430 align:start position:0% the language a bit more accessible in collaboration<00:47:15.359> with<00:47:16.319> the<00:47:16.560> people<00:47:16.800> we<00:47:17.119> worked 00:47:17.430 --> 00:47:17.440 align:start position:0% collaboration with the people we worked 00:47:17.440 --> 00:47:21.270 align:start position:0% collaboration with the people we worked with<00:47:17.920> because<00:47:19.359> um<00:47:19.920> a<00:47:20.160> lot<00:47:20.240> of<00:47:20.400> people<00:47:20.640> we<00:47:20.960> we 00:47:21.270 --> 00:47:21.280 align:start position:0% with because um a lot of people we we 00:47:21.280 --> 00:47:23.510 align:start position:0% with because um a lot of people we we talked<00:47:21.599> to<00:47:22.000> during<00:47:22.319> those<00:47:22.560> 18<00:47:22.880> months<00:47:23.280> found 00:47:23.510 --> 00:47:23.520 align:start position:0% talked to during those 18 months found 00:47:23.520 --> 00:47:25.030 align:start position:0% talked to during those 18 months found that<00:47:23.760> they<00:47:24.000> wanted<00:47:24.240> to<00:47:24.480> get<00:47:24.560> rid<00:47:24.720> of<00:47:24.880> the 00:47:25.030 --> 00:47:25.040 align:start position:0% that they wanted to get rid of the 00:47:25.040 --> 00:47:27.109 align:start position:0% that they wanted to get rid of the jargon<00:47:25.520> as<00:47:25.760> much<00:47:25.920> as<00:47:26.160> possible.<00:47:26.640> So<00:47:26.880> that's 00:47:27.109 --> 00:47:27.119 align:start position:0% jargon as much as possible. So that's 00:47:27.119 --> 00:47:31.109 align:start position:0% jargon as much as possible. So that's the<00:47:27.359> only<00:47:27.760> reason<00:47:29.119> uh<00:47:29.280> that<00:47:29.520> was<00:47:29.760> changed.<00:47:30.640> Uh 00:47:31.109 --> 00:47:31.119 align:start position:0% the only reason uh that was changed. Uh 00:47:31.119 --> 00:47:34.710 align:start position:0% the only reason uh that was changed. Uh not<00:47:32.000> in<00:47:33.040> in<00:47:33.359> terms<00:47:33.599> of<00:47:33.760> what<00:47:34.000> it<00:47:34.160> is,<00:47:34.400> it's 00:47:34.710 --> 00:47:34.720 align:start position:0% not in in terms of what it is, it's 00:47:34.720 --> 00:47:38.550 align:start position:0% not in in terms of what it is, it's really<00:47:34.960> the<00:47:35.200> same.<00:47:36.000> Uh<00:47:36.319> and<00:47:36.640> more<00:47:37.359> uh<00:47:38.160> being<00:47:38.400> a 00:47:38.550 --> 00:47:38.560 align:start position:0% really the same. Uh and more uh being a 00:47:38.560 --> 00:47:40.390 align:start position:0% really the same. Uh and more uh being a bit<00:47:38.720> more<00:47:38.960> precise,<00:47:39.599> you'll<00:47:39.920> see<00:47:40.000> in<00:47:40.240> the 00:47:40.390 --> 00:47:40.400 align:start position:0% bit more precise, you'll see in the 00:47:40.400 --> 00:47:43.349 align:start position:0% bit more precise, you'll see in the tools<00:47:40.880> around<00:47:41.680> what<00:47:42.240> what<00:47:42.480> it<00:47:42.720> does<00:47:42.880> in<00:47:43.119> terms 00:47:43.349 --> 00:47:43.359 align:start position:0% tools around what what it does in terms 00:47:43.359 --> 00:47:46.150 align:start position:0% tools around what what it does in terms of<00:47:43.520> behavior.<00:47:44.160> So<00:47:44.319> that's<00:47:45.359> um<00:47:45.680> that's<00:47:45.920> the 00:47:46.150 --> 00:47:46.160 align:start position:0% of behavior. So that's um that's the 00:47:46.160 --> 00:47:48.470 align:start position:0% of behavior. So that's um that's the only<00:47:46.480> reason. 00:47:48.470 --> 00:47:48.480 align:start position:0% only reason. 00:47:48.480 --> 00:47:51.750 align:start position:0% only reason. Yeah,<00:47:48.880> if<00:47:49.119> that<00:47:49.359> makes<00:47:49.599> sense.<00:47:50.560> Um<00:47:51.280> we're 00:47:51.750 --> 00:47:51.760 align:start position:0% Yeah, if that makes sense. Um we're 00:47:51.760 --> 00:47:54.790 align:start position:0% Yeah, if that makes sense. Um we're almost<00:47:52.160> at<00:47:52.400> the<00:47:52.640> end.<00:47:53.599> There<00:47:53.839> were<00:47:54.000> some<00:47:54.400> great 00:47:54.790 --> 00:47:54.800 align:start position:0% almost at the end. There were some great 00:47:54.800 --> 00:47:59.910 align:start position:0% almost at the end. There were some great questions.<00:47:55.920> Um<00:47:57.119> we<00:47:57.520> have<00:47:57.680> a<00:47:57.920> few<00:47:59.040> um<00:47:59.520> I<00:47:59.839> think 00:47:59.910 --> 00:47:59.920 align:start position:0% questions. Um we have a few um I think 00:47:59.920 --> 00:48:02.950 align:start position:0% questions. Um we have a few um I think that's<00:48:00.400> the<00:48:00.720> last<00:48:01.200> question<00:48:01.599> that<00:48:01.839> I've<00:48:02.079> seen. 00:48:02.950 --> 00:48:02.960 align:start position:0% that's the last question that I've seen. 00:48:02.960 --> 00:48:05.750 align:start position:0% that's the last question that I've seen. Uh<00:48:03.680> there<00:48:04.000> is<00:48:04.160> a<00:48:04.400> question<00:48:04.640> about<00:48:05.040> in 00:48:05.750 --> 00:48:05.760 align:start position:0% Uh there is a question about in 00:48:05.760 --> 00:48:07.589 align:start position:0% Uh there is a question about in embedding<00:48:06.319> trauma<00:48:06.640> informed<00:48:07.040> practice<00:48:07.359> in 00:48:07.589 --> 00:48:07.599 align:start position:0% embedding trauma informed practice in 00:48:07.599 --> 00:48:10.150 align:start position:0% embedding trauma informed practice in disaster<00:48:08.240> situation<00:48:09.440> especially<00:48:09.839> at<00:48:10.000> the 00:48:10.150 --> 00:48:10.160 align:start position:0% disaster situation especially at the 00:48:10.160 --> 00:48:12.150 align:start position:0% disaster situation especially at the early<00:48:10.400> stage.<00:48:10.880> I<00:48:11.200> think<00:48:11.280> some<00:48:11.520> of<00:48:11.599> the<00:48:11.839> models 00:48:12.150 --> 00:48:12.160 align:start position:0% early stage. I think some of the models 00:48:12.160 --> 00:48:15.109 align:start position:0% early stage. I think some of the models we<00:48:12.480> have<00:48:12.640> for<00:48:12.960> his<00:48:13.200> disaster<00:48:13.760> work<00:48:14.640> are<00:48:14.880> trauma 00:48:15.109 --> 00:48:15.119 align:start position:0% we have for his disaster work are trauma 00:48:15.119 --> 00:48:17.109 align:start position:0% we have for his disaster work are trauma informed<00:48:15.599> in<00:48:15.760> the<00:48:15.920> sense<00:48:16.160> that<00:48:16.480> they<00:48:16.800> they<00:48:16.960> say 00:48:17.109 --> 00:48:17.119 align:start position:0% informed in the sense that they they say 00:48:17.119 --> 00:48:19.030 align:start position:0% informed in the sense that they they say don't<00:48:17.280> make<00:48:17.440> any<00:48:17.680> assumptions<00:48:18.319> about<00:48:18.640> rushing 00:48:19.030 --> 00:48:19.040 align:start position:0% don't make any assumptions about rushing 00:48:19.040 --> 00:48:22.470 align:start position:0% don't make any assumptions about rushing in<00:48:19.599> and<00:48:19.920> attending<00:48:20.560> to<00:48:21.280> a<00:48:21.520> particular<00:48:22.000> model 00:48:22.470 --> 00:48:22.480 align:start position:0% in and attending to a particular model 00:48:22.480 --> 00:48:24.390 align:start position:0% in and attending to a particular model psychological<00:48:23.280> intervention<00:48:23.920> that<00:48:24.160> in 00:48:24.390 --> 00:48:24.400 align:start position:0% psychological intervention that in 00:48:24.400 --> 00:48:27.750 align:start position:0% psychological intervention that in disaster<00:48:24.960> people<00:48:25.359> often<00:48:26.400> they<00:48:27.119> uh<00:48:27.440> you<00:48:27.599> know 00:48:27.750 --> 00:48:27.760 align:start position:0% disaster people often they uh you know 00:48:27.760 --> 00:48:29.349 align:start position:0% disaster people often they uh you know really<00:48:28.000> attending<00:48:28.400> to<00:48:28.559> what<00:48:28.720> the<00:48:28.960> person 00:48:29.349 --> 00:48:29.359 align:start position:0% really attending to what the person 00:48:29.359 --> 00:48:31.430 align:start position:0% really attending to what the person wants<00:48:29.680> at<00:48:29.920> that<00:48:30.160> point<00:48:30.319> in<00:48:30.559> time<00:48:30.720> in<00:48:30.960> disaster 00:48:31.430 --> 00:48:31.440 align:start position:0% wants at that point in time in disaster 00:48:31.440 --> 00:48:33.589 align:start position:0% wants at that point in time in disaster and<00:48:31.680> attending<00:48:32.400> and<00:48:32.640> also<00:48:32.960> having<00:48:33.200> that<00:48:33.359> view 00:48:33.589 --> 00:48:33.599 align:start position:0% and attending and also having that view 00:48:33.599 --> 00:48:35.109 align:start position:0% and attending and also having that view that<00:48:33.839> you're<00:48:34.079> not<00:48:34.240> just<00:48:34.400> attending<00:48:34.800> to<00:48:34.960> an 00:48:35.109 --> 00:48:35.119 align:start position:0% that you're not just attending to an 00:48:35.119 --> 00:48:37.349 align:start position:0% that you're not just attending to an individual<00:48:35.520> but<00:48:35.760> a<00:48:36.000> whole<00:48:36.160> community<00:48:36.880> and<00:48:37.119> an 00:48:37.349 --> 00:48:37.359 align:start position:0% individual but a whole community and an 00:48:37.359 --> 00:48:39.430 align:start position:0% individual but a whole community and an individual<00:48:37.839> within<00:48:38.160> a<00:48:38.400> community<00:48:39.200> which 00:48:39.430 --> 00:48:39.440 align:start position:0% individual within a community which 00:48:39.440 --> 00:48:41.270 align:start position:0% individual within a community which again<00:48:39.680> is<00:48:40.079> key<00:48:40.480> to<00:48:40.559> trauma<00:48:40.880> informed 00:48:41.270 --> 00:48:41.280 align:start position:0% again is key to trauma informed 00:48:41.280 --> 00:48:42.790 align:start position:0% again is key to trauma informed practice.<00:48:41.680> That<00:48:41.839> sense<00:48:42.079> that<00:48:42.319> we're<00:48:42.640> not 00:48:42.790 --> 00:48:42.800 align:start position:0% practice. That sense that we're not 00:48:42.800 --> 00:48:44.470 align:start position:0% practice. That sense that we're not looking<00:48:43.119> at<00:48:43.359> trauma<00:48:43.680> individually.<00:48:44.319> That's 00:48:44.470 --> 00:48:44.480 align:start position:0% looking at trauma individually. That's 00:48:44.480 --> 00:48:46.710 align:start position:0% looking at trauma individually. That's not<00:48:44.640> trauma<00:48:45.040> informed.<00:48:45.839> The<00:48:46.160> person<00:48:46.480> lives 00:48:46.710 --> 00:48:46.720 align:start position:0% not trauma informed. The person lives 00:48:46.720 --> 00:48:48.230 align:start position:0% not trauma informed. The person lives within<00:48:47.040> a<00:48:47.200> family<00:48:47.520> within<00:48:47.760> a<00:48:48.000> community 00:48:48.230 --> 00:48:48.240 align:start position:0% within a family within a community 00:48:48.240 --> 00:48:50.470 align:start position:0% within a family within a community that's<00:48:48.559> affected<00:48:49.280> and<00:48:49.520> that<00:48:49.760> impacts<00:48:50.160> on<00:48:50.319> the 00:48:50.470 --> 00:48:50.480 align:start position:0% that's affected and that impacts on the 00:48:50.480 --> 00:48:52.790 align:start position:0% that's affected and that impacts on the experience.<00:48:50.880> That's<00:48:51.200> particularly<00:48:51.839> that's 00:48:52.790 --> 00:48:52.800 align:start position:0% experience. That's particularly that's 00:48:52.800 --> 00:48:54.950 align:start position:0% experience. That's particularly that's important<00:48:53.280> in<00:48:53.599> disaster.<00:48:54.160> So<00:48:54.480> you<00:48:54.640> know<00:48:54.800> when 00:48:54.950 --> 00:48:54.960 align:start position:0% important in disaster. So you know when 00:48:54.960 --> 00:48:57.670 align:start position:0% important in disaster. So you know when you<00:48:55.119> see<00:48:55.280> those<00:48:55.520> disaster<00:48:56.000> where<00:48:56.240> you<00:48:56.480> send<00:48:56.880> 20 00:48:57.670 --> 00:48:57.680 align:start position:0% you see those disaster where you send 20 00:48:57.680 --> 00:49:01.829 align:start position:0% you see those disaster where you send 20 psychologist<00:48:58.960> in<00:49:00.319> rushing<00:49:00.800> in<00:49:00.960> to<00:49:01.359> rescue 00:49:01.829 --> 00:49:01.839 align:start position:0% psychologist in rushing in to rescue 00:49:01.839 --> 00:49:04.309 align:start position:0% psychologist in rushing in to rescue people<00:49:02.319> and<00:49:02.640> work<00:49:02.800> on<00:49:02.960> their<00:49:03.280> trauma<00:49:04.000> actually 00:49:04.309 --> 00:49:04.319 align:start position:0% people and work on their trauma actually 00:49:04.319 --> 00:49:06.710 align:start position:0% people and work on their trauma actually is<00:49:04.480> not<00:49:04.640> trauma<00:49:05.040> informed<00:49:05.839> and<00:49:06.000> and<00:49:06.480> the 00:49:06.710 --> 00:49:06.720 align:start position:0% is not trauma informed and and the 00:49:06.720 --> 00:49:09.030 align:start position:0% is not trauma informed and and the models<00:49:07.040> that<00:49:07.200> we<00:49:07.440> have<00:49:07.599> now<00:49:07.920> really<00:49:08.720> talk 00:49:09.030 --> 00:49:09.040 align:start position:0% models that we have now really talk 00:49:09.040 --> 00:49:11.270 align:start position:0% models that we have now really talk against<00:49:09.440> that.<00:49:09.839> So<00:49:10.079> hopefully<00:49:10.559> that<00:49:10.880> answers 00:49:11.270 --> 00:49:11.280 align:start position:0% against that. So hopefully that answers 00:49:11.280 --> 00:49:13.589 align:start position:0% against that. So hopefully that answers your<00:49:11.599> question<00:49:12.079> Sue<00:49:12.400> around<00:49:12.880> disaster<00:49:13.359> and 00:49:13.589 --> 00:49:13.599 align:start position:0% your question Sue around disaster and 00:49:13.599 --> 00:49:18.069 align:start position:0% your question Sue around disaster and trauma.<00:49:14.720> Yeah.<00:49:15.599> And<00:49:15.839> I<00:49:16.079> think<00:49:16.240> that's<00:49:17.440> all<00:49:17.760> the 00:49:18.069 --> 00:49:18.079 align:start position:0% trauma. Yeah. And I think that's all the 00:49:18.079 --> 00:49:20.950 align:start position:0% trauma. Yeah. And I think that's all the time<00:49:18.319> we've<00:49:18.720> got<00:49:18.960> today<00:49:19.760> uh<00:49:19.920> in<00:49:20.160> terms<00:49:20.400> of<00:49:20.559> this 00:49:20.950 --> 00:49:20.960 align:start position:0% time we've got today uh in terms of this 00:49:20.960 --> 00:49:23.430 align:start position:0% time we've got today uh in terms of this webinar.<00:49:21.920> Uh<00:49:22.319> thank<00:49:22.480> you<00:49:22.720> so<00:49:23.040> much<00:49:23.200> for 00:49:23.430 --> 00:49:23.440 align:start position:0% webinar. Uh thank you so much for 00:49:23.440 --> 00:49:26.069 align:start position:0% webinar. Uh thank you so much for attending.<00:49:24.000> We're<00:49:24.240> very<00:49:24.640> grateful<00:49:25.200> for<00:49:25.839> all 00:49:26.069 --> 00:49:26.079 align:start position:0% attending. We're very grateful for all 00:49:26.079 --> 00:49:28.230 align:start position:0% attending. We're very grateful for all your<00:49:26.400> questions<00:49:26.960> and<00:49:27.200> your<00:49:27.599> thoughtfulness 00:49:28.230 --> 00:49:28.240 align:start position:0% your questions and your thoughtfulness 00:49:28.240 --> 00:49:30.950 align:start position:0% your questions and your thoughtfulness in<00:49:28.559> thinking<00:49:28.880> about<00:49:29.119> this<00:49:29.359> webinar.<00:49:30.559> uh<00:49:30.720> this 00:49:30.950 --> 00:49:30.960 align:start position:0% in thinking about this webinar. uh this 00:49:30.960 --> 00:49:33.030 align:start position:0% in thinking about this webinar. uh this webinar<00:49:31.359> will<00:49:31.599> be<00:49:31.760> recorded<00:49:32.240> and<00:49:32.319> available 00:49:33.030 --> 00:49:33.040 align:start position:0% webinar will be recorded and available 00:49:33.040 --> 00:49:35.990 align:start position:0% webinar will be recorded and available on<00:49:33.280> the<00:49:33.520> collaborative<00:49:34.400> c<00:49:34.559> center's<00:49:35.040> website 00:49:35.990 --> 00:49:36.000 align:start position:0% on the collaborative c center's website 00:49:36.000 --> 00:49:38.230 align:start position:0% on the collaborative c center's website and<00:49:36.240> as<00:49:36.480> I<00:49:36.640> said<00:49:36.880> the<00:49:37.280> the<00:49:37.440> web<00:49:37.760> the 00:49:38.230 --> 00:49:38.240 align:start position:0% and as I said the the web the 00:49:38.240 --> 00:49:40.309 align:start position:0% and as I said the the web the collaborative<00:49:38.880> center<00:49:39.119> is<00:49:39.280> also<00:49:39.599> working<00:49:40.000> to 00:49:40.309 --> 00:49:40.319 align:start position:0% collaborative center is also working to 00:49:40.319 --> 00:49:45.670 align:start position:0% collaborative center is also working to put<00:49:40.559> the<00:49:40.800> recording<00:49:41.440> of<00:49:42.480> the<00:49:43.760> um<00:49:44.960> the<00:49:45.280> webinar 00:49:45.670 --> 00:49:45.680 align:start position:0% put the recording of the um the webinar 00:49:45.680 --> 00:49:47.910 align:start position:0% put the recording of the um the webinar we<00:49:45.920> did<00:49:46.079> for<00:49:46.319> managers<00:49:46.800> and<00:49:47.040> leaders<00:49:47.520> as<00:49:47.760> well 00:49:47.910 --> 00:49:47.920 align:start position:0% we did for managers and leaders as well 00:49:47.920 --> 00:49:49.670 align:start position:0% we did for managers and leaders as well on<00:49:48.079> that<00:49:48.319> website<00:49:48.640> so<00:49:48.880> you'll<00:49:49.119> be<00:49:49.280> able<00:49:49.440> to 00:49:49.670 --> 00:49:49.680 align:start position:0% on that website so you'll be able to 00:49:49.680 --> 00:49:52.069 align:start position:0% on that website so you'll be able to access<00:49:50.079> both<00:49:50.880> we<00:49:51.119> would<00:49:51.359> encourage<00:49:51.760> you<00:49:51.920> to 00:49:52.069 --> 00:49:52.079 align:start position:0% access both we would encourage you to 00:49:52.079 --> 00:49:54.309 align:start position:0% access both we would encourage you to look<00:49:52.240> at<00:49:52.400> the<00:49:52.559> tools<00:49:52.960> that<00:49:53.280> that<00:49:53.680> really<00:49:54.000> help 00:49:54.309 --> 00:49:54.319 align:start position:0% look at the tools that that really help 00:49:54.319 --> 00:49:56.549 align:start position:0% look at the tools that that really help you<00:49:54.480> in<00:49:54.640> a<00:49:54.800> very<00:49:55.040> flexible<00:49:55.599> way<00:49:55.839> examine<00:49:56.319> your 00:49:56.549 --> 00:49:56.559 align:start position:0% you in a very flexible way examine your 00:49:56.559 --> 00:49:59.190 align:start position:0% you in a very flexible way examine your practice<00:49:57.440> so<00:49:57.920> thank<00:49:58.160> you<00:49:58.319> very<00:49:58.640> much<00:49:58.880> for 00:49:59.190 --> 00:49:59.200 align:start position:0% practice so thank you very much for 00:49:59.200 --> 00:50:01.349 align:start position:0% practice so thank you very much for joining<00:49:59.599> us.<00:50:00.000> We<00:50:00.319> wish<00:50:00.480> you<00:50:00.640> all<00:50:00.800> the<00:50:01.040> very 00:50:01.349 --> 00:50:01.359 align:start position:0% joining us. We wish you all the very 00:50:01.359 --> 00:50:04.079 align:start position:0% joining us. We wish you all the very best.